Cyberpunk 2077 Has Been Removed From PlayStation Store, Refunds Will Be Issued
You can no longer buy CD Projekt Red's game digitally on PlayStation.
CD Projekt Red's Cyberpunk 2077 released on consoles in a less than optimal state--and now, PlayStation has taken action. The company has removed the game from the PlayStation Store, and promised to issue refunds to customers. If you purchased the digital version of the game, getting your money back should be a whole lot easier now.
Cyberpunk 2077 no longer appears when you search for it on the PlayStation Store, and Sony has shared a link for players to claim a refund for the digital version of the release. This applies to both the PS4 and PS5 stores.
SIE strives to ensure a high level of customer satisfaction, and we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store and want a refund. Please visit the following link to initiate the refund: https://t.co/DEZlC0LmUG.
— Ask PlayStation (@AskPlayStation) December 18, 2020
As players began to discover Cyberpunk 2077's shoddy release state on consoles, developer CD Projekt Red suggested that Sony and Microsoft would be able to issue refunds; however, it eventually transpired that consultation with these companies had not happened, and the company soon stopped suggesting contacting PlayStation for a refund. It has been reportedly easier for Xbox players to get refunds with the standard request system, hence the game not being completely removed on that platform. However, Microsoft is offering blanket refunds to those who purchased the Xbox version digitally. It's still available for purchase, but should you encounter issues, you shouldn't be given the runaround to get your money back.
This is an uncommon action on Sony's part--games have been removed from the store before, and refunds issued, but it's rare to see it happen with a game of this size. Equally, some games that are technically flawed continue to be available on the PlayStation Store, indicating that this is an extreme case.
This is huge. They’re delisting Cyberpunk. pic.twitter.com/I1SmjU6Hqr
— Patrick Klepek (@patrickklepek) December 18, 2020
As of writing, the game is still available on the Xbox family of consoles, including the Xbox One. However, if you purchased the game at Best Buy, you can receive a refund. This applies to several versions, including the digital Xbox cards as well as the collector's editions. Should a different retailer not offer a refund, CD Projekt Red said it will pay out of its own pocket to refund those who want it. For both Best Buy and CD Projekt Red's own refunds, you have until December 21. That's only a few days, so you will have to decide whether or not it's worth getting your money back quickly. Should you be planning to wait anyway, you'll likely be able to get the game at a discount down the line.
Got a news tip or want to contact us directly? Email news@gamespot.com
Join the conversation