Pokemon Sword & Shield: Players Who Bought The Wrong DLC Should Contact Nintendo Support
While Nintendo of America's support page suggests that players cannot get refunds for mistaken purchases, a tweet suggests that an exception is being made with Pokemon.
Pokemon Sword & Shield recently released the first of its two DLC packs, the Isle of Armor, introducing new and returning monsters alongside a new Wild Area for players to explore. But some players have run into a snag when purchasing the Season Pass that will let them access this new area--Sword and Shield have separate store pages, and it's possible to buy the DLC for the version of the game that you don't have.
This is an issue, as Nintendo of America's support page specifies that the company is "unable to provide refunds or exchanges for mistaken purchases." However, this seems to have been a common enough issue with Pokemon that Nintendo might be taking a different approach.
In a tweet, Nintendo of America encouraged players who have purchased the wrong DLC pass to reach out. "If you mistakenly purchased the incorrect pass, please contact customer support," the tweet reads.
When purchasing the Pokémon Sword Expansion Pass or Pokémon Shield Expansion Pass, please ensure you select the one that corresponds with the version of the game you own. If you mistakenly purchased the incorrect pass, please contact customer support. https://t.co/nPmIXrIe59
— Nintendo of America (@NintendoAmerica) June 20, 2020
This isn't confirmation that Nintendo is offering refunds for the DLC, but it suggests that players who purchase the wrong version of the DLC might be able to rectify the issue rather than buying it again.
If you're yet to dive into the new Isle of Armor, here's how to access it. The second part of the Pokemon Sword & Shield DLC, Crown Tundra, will release later in 2020.
In other Pokemon news, Nintendo recently announced a long-anticipated sequel to Nintendo 64 classic Pokemon Snap, titled New Pokemon Snap. More Pokemon news is coming on June 24, and we're not sure what to expect.
GameSpot has officially kicked off Play For All--a celebration of all things gaming. Join us as we bring you the summer's hottest news, previews, interviews, features, and videos, as well as raise money for COVID-19 relief efforts and Black Lives Matter with the help of our friends from around the gaming world. Check out the Play For All schedule for more.
Pokemon Sword And Shield News & Guides
Got a news tip or want to contact us directly? Email news@gamespot.com
Join the conversation