A decent MMO with CoX style gameplay wrapped up in a compelling universe, very adaptable to RPG play. Not up to hype.
Customization: You rely much on your gear, it determines your stats, crafting is nice very WoW-esque. Skills are independent of each other and mixing and matching is very easy. Respecs are easy and very accessible, this allows you to be able to customize your hero to the way you want. Gear is only different by name and description for each class, however the gear creation system forces people to trade and use the auction house.
Graphics: Graphics are a bit demanding, older computer will not be able to run it with fluidity. But the graphics are pleasing and add to the game.
Costs: The game is monthly pay $15 per month. A bit pricey for such little content. It's a decent game, but there is much micro-transaction for costumes and goodies. Which together seem quite unfair for the consumer which is proved by the gamespot review as content was unfinished feeling, and it proves to be a weakness in the game.