When six of my friends said they were so addicted to this game, I had to buy it!
Gameplay - This game is all a grind-fest. Granted, there are some quests that can be obtained, but they are so hard to find! Nearly 90% of the people you talk to are irrelevant to anything you need to accomplish. In fact, a lot of them have the same dialog! Storyline-wise, it just didn't seem compelling. I'll be honest and say I couldn't go longer than playing 15 hours of the game and all I did was kill some bees and bats. That's another set-back of the game--you have to kill stuff for a long long time before actually gaining anything.
As for controls, they're horrible and unintuitive. You really can't customize any of your controls, and everything is done using a click of the mouse button. Not only that, there are some really weird design decision such as when menus are on the screen, the game screen is disabled so you can't select anything until you exit out the menu!
There are other weird design decision too--like being unable to restore your health without resting or casting? Or maybe I just didn't stay in the game long enough to actually get any of that stuff (15 hours though? Come on...)
Graphics - I'll say that the graphics would be really good for 2001's standard. But they take a hit because it's a game that you have to constantly pay for with *today's* money. Landscapes seem barren and large with enemies sprinkled in between.
Value - There are free MMORPGs that do pretty much what this game does. I feel ripped off enough having to pay 20 dollars and 4 hours worth of installation to put 8 gigs worth of garbage on my computer. Try Maplestory or Rappelz. Much better grind-fest games.