canceling subscription

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Ninjastail

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#1 Ninjastail
Member since 2005 • 28 Posts

Hello, i have cancelled my subscription today (sunday) but i still got charged.

this is the message i got:

"Remember, once your subscription (Subscription ID: 661417) has ended on 10/02/2011 you will no longer have access to any special membership benefits."

i dont want to get charged just because i cancelled my subscription on the renewal date, there is supposed to be a reminder that lets people choose if they want to continue the membership or not, wouldn't be hard to incorporate this feature into the site's profile would it? or that would hugely decrease your subscribers because you want to make the process as hidden as possible like microsoft? i cannot even find a proper contact page on this website anymore.

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gmax

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#2 gmax  Moderator
Member since 2005 • 6865 Posts
I'm not sure what they'll be able to do for you, but paid subscription issues generally have to go through the Customer Support interface. They are the only ones with access to the billing information and so on. They always have a backlog, so give them as much information as you can and hopefully they'll be able to help.