Login Issues - Reporting Discussion (resolved)

Hey everyone.

We have two kinds of bugs that have happened over login issues. One was a fault of our own, and the other is a technical issues we're still trying to determine. What I've noticed is that many people from outside U.S. encounter the problem the most. So, if you wouldn't mind, please report your location and browser in this topic.

Location: (Country only)
Browsers used: (IE, FF, Chrome, Opera, Safari)

Band-aid fix until this is resolved, you'll have to change your password; sometimes more than a couple of times in a month. We do apologize for the problem as we continue to determine a solution.

Location:(Denmark)
Browsers used:(FF, Chrome)

Again today not able to log in without resetting password (every time). Redirected to us.gamespot.com and futhermore get a warning about a redirect loop from browser (Chrome).

Pleahehehehease fix soon :)

Br. Jay

Thanks for your reports!

I'm sharing a problem with those two Danes. Login works with uk.gamespot.com but not so much with us.gamespot.com.

Country: Finland

Browsers: IE & FF

What's up with these login issues? I must change password every time i log on.. Please fix this ****

What's up with these login issues? I must change password every time i log on.. Please fix this ****

Guovssohas

Lokation: Denmark

Browser: Firefox (win and mac), safari (ipad), IE 8 & IE 9

Logon allways fails. Only way to get online is password reset, this works on a given computer/device ontil the cookie expires. And that gets tedious when you read gamespot on 4 different computers/devices :)

Location: Sweden

Browser: Firefox

In order to log in I have to reset my password every time.

Location: Sweden

Browser: Chrome

Location: US

Browsers: IE & FF (plus 64bit variants like Waterfox & Nightly)

Ha, I must be one of the few US gamespotters having this issue--AGAIN, but yeah I can't seem to login when it comes to using IE or FF. Chrome is actually the only browser that has keep me logged in (which is actually what I'm using right now to type this). I've done the whole stupid reset thing about a couple of months ago when I first had it happen to me and it seemed to be okay for a while. But apparently the issue seems to have reared its ugly head again.....:roll:

Location: Estonia

Browsers used: FF, Chrome, IE

Hopefully this gets fixed. Pretty annoying to reset password almost every time I want to sign in!

Location:(Denmark)
Browsers used:(FF, Chrome)

Still the same. Have to reset password to login *sigh*.

Does this issue have any focus with your site devs? Been there for a looong while now...

Br. /J

Location: FL, US

Browser: Firefox

It happens at least once a week.

I need to make a new password every time I want to log in. Location: Sweden Browser: ChromeLitchie

Yeah I still have this problem too. Since october or november.

I'm in Sweden I use Firefox I go to www.gamespot.com I've tried it with explorer too.

And I always need to reset my password to log in.

I'm surprised you haven't resolved this issue yet. It is annoying. I even tried IGN to see if I liked their site better but they keep forcing me to a swedish version of their webpage instead. So I picked the lesser of two evils. Till I find a better gamesite anyway.

Seriously guys. How hard could it be to get a forum login to work in 2012?

You're looking pretty damn incompetent from where I'm sitting.

Sorry for the harsh words but I think they're justified.

Now excuse me while I go sleep till the world ends.

Same thing here.

I also live in Sweden and I am using Chrome (but the login fails also using IE). What're you doing to fix this? It's really annoying.

Same thing here.

I also live in Sweden and I am using Chrome (but the login fails also using IE). What're you doing to fix this? It's really annoying.

crimes73

I've had this problem for some time now. I have to reset my password every time I log into my account. First I thought that I just forgot my password, but that's not the case.

Location: Finland

Browser used: Mozilla Firefox

Same problem, have to reset password on www.gamespot.com and us.gamespot.com.

uk.gamespot.com seems to work for some reason.

It's been like this for a few weeks AFAIK, but it has happened on numerous occasions in the past too.

Country: Norway

Browser: Chrome on Mac OS X 10.8, Safari on iPad iOS 6.

Location: Canada
Browsers used: IE, FireFox, Chrome

I can login on IE, but not FireFox or Chrome. I can't even login to uk.gamespot on FireFox or Chrome.

Seemed to just start happening today for me.

Location: Sweden
Browser: Internet Explorer 10

I too have to reset the password each time.

Location: US

Browsers: IE & FF (plus 64bit variants like Waterfox & Nightly)

Ha, I must be one of the few US gamespotters having this issue--AGAIN, but yeah I can't seem to login when it comes to using IE or FF. Chrome is actually the only browser that has keep me logged in (which is actually what I'm using right now to type this). I've done the whole stupid reset thing about a couple of months ago when I first had it happen to me and it seemed to be okay for a while. But apparently the issue seems to have reared its ugly head again.....:roll:

PumpkinBoogie

They plan to push some fixes on Wednesdays once everyone is back from the holidays. Thanks for hanging in there.

They plan to push some fixes on Wednesdays once everyone is back from the holidays. Thanks for hanging in there.

JodyR

Hey everyone.

We have two kinds of bugs that have happened over login issues. One was a fault of our own, and the other is a technical issues we're still trying to determine. What I've noticed is that many people from outside U.S. encounter the problem the most. So, if you wouldn't mind, please report your location and browser in this topic.

Location: (Country only)
Browsers used: (IE, FF, Chrome, Opera, Safari)

Band-aid fix until this is resolved, you'll have to change your password; sometimes more than a couple of times in a month. We do apologize for the problem as we continue to determine a solution.

JodyR

Hi

Location: SWEDEN

Browsers used: (IE9)

I guess it's the same problem as everyone else.

(1) Password not accepted

(2) Forgotten password procedure followed

(3) Mail received with link to reset,

(4) On completion of (3) user is logged on

(5) User logs out.

(6) User tries to log on

(7) Go to (1).

* For those that have this issue, try to login from the UK site as a temporary fix. Works for me at least. *

olavinto

Location: DK

Browser: IE,FF,Chrome

Had the same issue whole december. But 5min ago i reset my password again. This time using a new password ( before i picked the same i used for years while ressetting)now i can log in log out and log in again..hope it works now

[QUOTE="olavinto"]

* For those that have this issue, try to login from the UK site as a temporary fix. Works for me at least. *

horgen123

We believe the problem is now resolved. If you still have it, please report in this new topic so we can monitor your reports as appropriate. Thanks!