Problems changing my email account

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El_Conrado

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#1 El_Conrado
Member since 2002 • 179 Posts

Hi.

I have been trying to change my email account from the About Me section on my options and get the following errors:

Errors:Unknown Error in: PostalCode
Unknown Error in: State
Unknown Error in: Address1
Unknown Error in: Country
Unknown Error in: City

I'm a Total Access member and and cant change my other contact options from this page.Thanks.

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UBERxL33T

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#2 UBERxL33T
Member since 2010 • 135 Posts

I am having this problem too and REALLY need to change it. Somebody please resolve our problem.

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El_Conrado

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#3 El_Conrado
Member since 2002 • 179 Posts

Excuse me, put it has been 3 days since I posted this, yet I haven't even received an acknowledgement that my problem is under review and the problem still persists.

I need to change my email address and I can't.

Can someone at least indicate me HOW to report this problem in a way I would receive a reply from Tech Support?

Thank you.

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gmax

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#4 gmax  Moderator
Member since 2005 • 6865 Posts
Your best bet is probably to contact Customer Support and explain all the details (including what your current email address is and what you are trying to change it to). You'll want to make it clear that the web page for doing this yourself is not working, otherwise they may just tell you to use the web page that is giving you problems. Customer Support pretty much always has a significant backlog, so you'll also want to be prepared for some delay.

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El_Conrado

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#5 El_Conrado
Member since 2002 • 179 Posts

Thank you. I'll follow your advice.