The Thumbs Down/Up Feature Needs Improvements

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Hungry_bunny

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#1 Hungry_bunny
Member since 2006 • 14293 Posts
Voting on comments does sound like a good idea in theory, it might work in youtube, it might work in other types of news sites... but it isn't working here. Why? Biggest factors are probably the existence of fanboys and trolls. Fanboys CLOSING all well-written posts saying anything mean about their holy console and trolls stalking a certain user's blogs and voting down EVERY SINGLE comment that's being posted in order to annoy the blogger. Because of this abuse, I collected a few suggestions that could make the current "thumbs down/up system" a little better.
 .
  • Limit to how many "votes" you can do per day or week. This would cripple all users who are planning to vote down everything in a certain article, blog post or video comment box. It might even force more users to think before they vote if they're aware that they only have 3 votes they can use today.
    .
  • Create an off/on switch for the thumbs in blog posts. Bloggers should at least have a chance to turn off the voting completely in their own profiles. A lot of users didn't ask for it or want it there in the first place. And this type of voting is often abused, there has actually been several cases where users (who have a grudge on a certain other members) have gone into their blogs and voted down every single comment in every blog. Meaningless but VERY annoying.
    .
  • Remove the ability for comments to be closed if they have too many "thumbs downs". Some users will try and say otherwise, but this site really does have a good moderator system (remember, I said "good", not "perfect"). If a post needs to be removed then it should get reported so that a moderator can look at it, the moderator has the ability to remove the post permanently if it's offensive. If it only gets closed, getting 16-18 "thumb downs", it will remain on the site, hidden. Basically, the closing down of posts is making it harder to find all posts that need to be reported/deleted.
    Also, a LARGE majority of hidden posts aren't offensive, provocative or inflammatory in any way... a lot of them are getting closed down simply because they express an opinion that isn't shared by the majority. In a fanboy crowded site like this it often means: Unless you praise Sony under an article about the PS3, you WILL get closed down.
    .
  • Put a minimum level on voting. (If the last point is taken care off, then this point can be ignored) Some time ago I came across a feature comment box (PS3 vs 360 graphics comparison) where all comments "praising the wrong console" or "insulting the wrong console" got either +11 votes or -11 votes. This was really suspicious. After looking at it for a few days I realized that it had to be the same user voting 11 times with the help of 10 alt accounts (most of them probably level 1-3)... never have I seen something so childish. But it worked, he was able "close down" dozens of comments this way. Many of the closed comments were pretty big, though-out and contributory, but this user obviously didn't care about that.
    .
  • A tool that at least allows admins to see who voted. Moderators don't need to see it, most of the times we don't care about it. But in cases where voting is used as some prolonged kind of trolling/harassing... it would be nice if we could ask for some usernames sometimes. Right now, we have no way of stopping it and no way of contacting the user who's responsible.
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ArmoredCore55

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#2 ArmoredCore55
Member since 2005 • 25039 Posts
I definitely support this idea. I think some people have been goofing off with the thumb up/down system.
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andyboiii

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#3 andyboiii
Member since 2006 • 13628 Posts
I support this as well. good work hungry_Bunny
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fastesttruck

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#4 fastesttruck
Member since 2005 • 25353 Posts
I'd rather see them just get rid of the "Down" and just have users vote "Up" or not at all. No need for all that other stuff IMO
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Video_Game_King

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#5 Video_Game_King
Member since 2003 • 27545 Posts

I'd rather see them just get rid of the "Down" and just have users vote "Up" or not at all. No need for all that other stuff IMO fastesttruck

No, that's a bad idea. We need something to combat the "XBOX RULEZ GAYSTATION 3 IS TEH GAY comments you might see in articles.

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fastesttruck

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#6 fastesttruck
Member since 2005 • 25353 Posts
yea its called report them for posting in all caps as well as for being offensive
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Jerell_rast

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#7 Jerell_rast
Member since 2004 • 7095 Posts
Supported. I think your first and last point will have the best effect.
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GabuEx

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#8 GabuEx
Member since 2006 • 36552 Posts

I support all of this 100%. I Hate, with a capital H, the thumbs-up/thumbs-down system as it currently stands. For examples of its flagrant abuse, one can take a look at the comments from raahsnavj, favre4thewin, chicknfeet, and grigjd3 here - all are perfectly rational, contributory messages that are now hidden from view just for the crime of diverging from majority opinion. Mob mentality is never a good thing, and the system as it currently is practically encourages such behavior by giving a mob (or even a user with several alt accounts if he's really determined) the ability to hide basically any comment they want for any reason at all while simultaneously offering no accountability whatsoever to the person whose comment was hidden.

If anything truly needs to be hidden from view, that's what the reporting system is for.

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msudude211

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#9 msudude211
Member since 2006 • 44517 Posts
Sounds good to me. Often times I'll post a good comment on an article, only to be hidden because not everyone agrees with me.
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kono11

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#10 kono11
Member since 2007 • 947 Posts

Maybe i don't support this.

But i think the "message that cannot be displayed because don't meet display criteria" should be deleted. I mean you should show the message.

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kono11

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#11 kono11
Member since 2007 • 947 Posts

I support all of this 100%. I Hate, with a capital H, the thumbs-up/thumbs-down system as it currently stands. For examples of its flagrant abuse, one can take a look at the comments from raahsnavj, favre4thewin, chicknfeet, and grigjd3 here - all are perfectly rational, contributory messages that are now hidden from view just for the crime of diverging from majority opinion. Mob mentality is never a good thing, and the system as it currently is practically encourages such behavior by giving a mob (or even a user with several alt accounts if he's really determined) the ability to hide basically any comment they want for any reason at all while simultaneously offering no accountability whatsoever to the person whose comment was hidden.

If anything truly needs to be hidden from view, that's what the reporting system is for.

GabuEx

So, the conclusion is:

We mustn't make comments that diverge.

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DragonxanderPR

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#12 DragonxanderPR
Member since 2008 • 292 Posts
So, the conclusion is:

We mustn't make comments that diverge.

kono11

You know that's violating the right of free speech on liberal countries & on Internet.

About the topic, I do agree on everything posted here. Another alternative would be to limit "thumb voting" for moderators & veteran users with a great reputation. That way, NO SINGLE FLAMER, SPAMMER, TROLL, etc. would be allowed to "thumb vote". But that would also limit the freedom of speech here.

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Dracula68

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#13 Dracula68
Member since 2002 • 33109 Posts
[QUOTE="kono11"] So, the conclusion is:

We mustn't make comments that diverge.

DragonxanderPR

You know that's violating the right of free speech on liberal countries & on Internet.

About the topic, I do agree on everything posted here. Another alternative would be to limit "thumb voting" for moderators & veteran users with a great reputation. That way, NO SINGLE FLAMER, SPAMMER, TROLL, etc. would be allowed to "thumb vote". But that would also limit the freedom of speech here.

Well technically there is NO freedom of speech on GS.
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fastesttruck

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#14 fastesttruck
Member since 2005 • 25353 Posts
[QUOTE="Dracula68"] Well technically there is NO freedom of speech on GS.

Yea by signing up we signed that right away. Its like with anything having a ToS
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spazzx625

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#15 spazzx625
Member since 2004 • 43433 Posts
Nice example, Gabu :P Basically, the same can be said for any news item written with one console in mind. The comment sections ALWAYS turn into System Wars, and there are thumbs akimbo. There are lots of times when hidden comments are comments that are reported, but that isn't always the case, nor should it be. Gabu's example shows that just for offering up their opinions in a completely inflammatory way, users are thumbed into the ground. Seeing as that my is MY blog, I would like control over that.
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ziegd

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#16 ziegd
Member since 2004 • 5220 Posts

I also agree that the simplest solution would be to just remove the Thumbs Down option.

In the player reviews, the Thumbs are supposed to indicate Helpful/Not Helpful. But far too many readers view them as Agree/Disagree. If I read a review, and I choose NOT to give it a Thumbs Up, doesn't that already imply that I didn't find the review Helpful? I don't feel any need to 'bash' someone else's contribution beyond that. (The only exception would be the rare review that provides so much erroneous information, or spoilers, that it would tend to mislead the reader, or ruin the game for them.)

I'm not sure if the Thumbs option in the Comments section of blogs or articles indicates Helpful/Not Helpful, but even if it's intended to indicate Agree/Disagree, the same logic still applies. If I agree with a particular comment, then giving it a Thumbs Up means I don't need to reiterate what the poster said by creating yet another post. If I don't give it a Thumbs Up, then it already implies that I don't agree.

If I actually strongly DISagree with the comment, then I should be obligated post a counter-argument explaining the reasons I disagree, rather than just giving the poster a slap-in-the-face with a Thumbs Down icon.

Along these lines, I'd also like to see some kind of comment option added to the player reviews, so I can elaborate on what I found Helpful or Not Helpful in any player reviews. I would sure appreciate that kind of feedback on MY reviews.

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Video_Game_King

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#17 Video_Game_King
Member since 2003 • 27545 Posts

I also agree that the simplest solution would be to just remove the Thumbs Down option.

In the player reviews, the Thumbs are supposed to indicate Helpful/Not Helpful. But far too many readers view them as Agree/Disagree. If I read a review, and I choose NOT to give it a Thumbs Up, doesn't that already imply that I didn't find the review Helpful? I don't feel any need to 'bash' someone else's contribution beyond that. (The only exception would be the rare review that provides so much erroneous information, or spoilers, that it would tend to mislead the reader, or ruin the game for them.)

I'm not sure if the Thumbs option in the Comments section of blogs or articles indicates Helpful/Not Helpful, but even if it's intended to indicate Agree/Disagree, the same logic still applies. If I agree with a particular comment, then giving it a Thumbs Up means I don't need to reiterate what the poster said by creating yet another post. If I don't give it a Thumbs Up, then it already implies that I don't agree.

If I actually strongly DISagree with the comment, then I should be obligated post a counter-argument explaining the reasons I disagree, rather than just giving the poster a slap-in-the-face with a Thumbs Down icon.

Along these lines, I'd also like to see some kind of comment option added to the player reviews, so I can elaborate on what I found Helpful or Not Helpful in any player reviews. I would sure appreciate that kind of feedback on MY reviews.

ziegd

That's implying that we know how many people have read our reviews, and that all of them have read the entire review, even though the case is often a few people who just get pissed off that you used the summary part to tell people how exactly FF7 isn't the BEST GAME EVAR.

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kono11

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#18 kono11
Member since 2007 • 947 Posts
[QUOTE="kono11"] So, the conclusion is:

We mustn't make comments that diverge.

DragonxanderPR

You know that's violating the right of free speech on liberal countries & on Internet.

About the topic, I do agree on everything posted here. Another alternative would be to limit "thumb voting" for moderators & veteran users with a great reputation. That way, NO SINGLE FLAMER, SPAMMER, TROLL, etc. would be allowed to "thumb vote". But that would also limit the freedom of speech here.

But there's a spammer and troll and also flamers. So they must have the thing also.

They must be get special treatment.

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ziegd

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#19 ziegd
Member since 2004 • 5220 Posts

"That's implying that we know how many people have read our reviews, and that all of them have read the entire review, even though the case is often a few people who just get pissed off that you used the summary part to tell people how exactly FF7 isn't the BEST GAME EVAR. "

Just replace the Thumbs Down with some kind of counter...lets you know how many people opened your review to read it. That would be better for a couple of reasons.

1)Eliminates those who give an 'auto-Thumbs Down' just because they didn't like your rating or opening remarks.
2)Lets you know how many people are actually reading your review. A lot of folks may glance over a review and exit without giving a recommendation either way. A counter would at least let us know that people might be looking at our submissions, but not recommending them (which is in itself good info...I'd rather have that than the Thumbs Down that might have just been the result of some fanboy disliking the fact that I didn't give their favorite game a 10).

Getting a Thumbs Down is by no means an indication that someone actually read your review. In fact, I'd guess that it more often comes from someone who DIDN'T even open the review, but just looked at the score and remarks. A counter that registers how many people actually opened your review doesn't gaurantee how many people actually read it either, but at least you would know how many people 'looked it over'. If you were getting a lot of people looking, but few recommendations, you could decide how to change your writing to grab their attention better. If you're not getting any lookers, then you could shamelessly ask your friends to help you out and at least READ the damn things :P

I'm sorry, but I just don't see where the Thumbs Down serves any real purpose. Since there's no "why?" associated with it, it doesn't tell the poster anything useful. It's too easy for mean-spirited people to abuse it, and even if someone uses it legitimately, there is no option for WHY the person gave your comment or review a black eye. And TBH, when I get one, I usually chalk it up to vindictive behaviour, rather than assuming it's legit (gotta protect my fragile ego :P )

Get rid of it and replace it with a counter of some sort.

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Video_Game_King

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#20 Video_Game_King
Member since 2003 • 27545 Posts

"That's implying that we know how many people have read our reviews, and that all of them have read the entire review, even though the case is often a few people who just get pissed off that you used the summary part to tell people how exactly FF7 isn't the BEST GAME EVAR. "

Just replace the Thumbs Down with some kind of counter...lets you know how many people opened your review to read it. That would be better for a couple of reasons.

1)Eliminates those who give an 'auto-Thumbs Down' just because they didn't like your rating or opening remarks.
2)Lets you know how many people are actually reading your review. A lot of folks may glance over a review and exit without giving a recommendation either way. A counter would at least let us know that people might be looking at our submissions, but not recommending them (which is in itself good info...I'd rather have that than the Thumbs Down that might have just been the result of some fanboy disliking the fact that I didn't give their favorite game a 10).

Getting a Thumbs Down is by no means an indication that someone actually read your review. In fact, I'd guess that it more often comes from someone who DIDN'T even open the review, but just looked at the score and remarks. A counter that registers how many people actually opened your review doesn't gaurantee how many people actually read it either, but at least you would know how many people 'looked it over'. If you were getting a lot of people looking, but few recommendations, you could decide how to change your writing to grab their attention better. If you're not getting any lookers, then you could shamelessly ask your friends to help you out and at least READ the damn things :P

I'm sorry, but I just don't see where the Thumbs Down serves any real purpose. Since there's no "why?" associated with it, it doesn't tell the poster anything useful. It's too easy for mean-spirited people to abuse it, and even if someone uses it legitimately, there is no option for WHY the person gave your comment or review a black eye. And TBH, when I get one, I usually chalk it up to vindictive behaviour, rather than assuming it's legit (gotta protect my fragile ego :P )

Get rid of it and replace it with a counter of some sort.

ziegd

Still, I like the idea of a thumbs up/down system. It means that I can maybe use it to improve my writing flyle. The execution needs a major overhaul, but the idea is good enough.

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uas-2001

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#21 uas-2001
Member since 2005 • 18781 Posts
You have my thumbs up :P
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Dariency

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#22 Dariency
Member since 2003 • 9465 Posts
I also agree that the thumbs down/up feature needs work, or needs to be removed completely. Just posting an opinion that goes against the majority will get you slapped with numerous thumbs down.
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JustPlainLucas

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#23 JustPlainLucas
Member since 2002 • 80441 Posts
Well, I discovered that staff comments don't have those thumbs up/down options. That kinda ticks me off. So just because they're staff, they're immune to thumbs down abuse... Well GS, how about you give the rest of us that option as well, huh? I have someone obsessing over me and they thumb down every single comment in my blogs, and they've been doing things for almost two months. I WANT the option to turn this stupid system off!
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Dariency

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#24 Dariency
Member since 2003 • 9465 Posts

Well, I discovered that staff comments don't have those thumbs up/down options. That kinda ticks me off. So just because they're staff, they're immune to thumbs down abuse... Well GS, how about you give the rest of us that option as well, huh? I have someone obsessing over me and they thumb down every single comment in my blogs, and they've been doing things for almost two months. I WANT the option to turn this stupid system off! JustPlainLucas

They must of just added this, because I know that staff comments used to have the options. I remember Lark Anderson making a few comments on the OTS page that received so many thumbs down, that his comment was hidden. So maybe that's a reason why.

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Video_Game_King

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#25 Video_Game_King
Member since 2003 • 27545 Posts

Well, I discovered that staff comments don't have those thumbs up/down options. That kinda ticks me off. So just because they're staff, they're immune to thumbs down abuse... Well GS, how about you give the rest of us that option as well, huh? I have someone obsessing over me and they thumb down every single comment in my blogs, and they've been doing things for almost two months. I WANT the option to turn this stupid system off! JustPlainLucas

The staff gets all the benefits, like HTML not telling them to sod off (loses its power when you're American), or not being forced to use those absolutely crap pure text boxes for their reviews. Why not give us auto-formatting boxes, like Giant Bomb? *continues to complain*

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travisstaggs

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#26 travisstaggs
Member since 2008 • 10562 Posts
Rating System sucks.
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PlasmaBeam44

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#27 PlasmaBeam44
Member since 2007 • 9052 Posts
I want the system gone. Either that or it needs a huge overhaul and all the points in the TCs post will do.
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Legolas_Katarn

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#28 Legolas_Katarn
Member since 2003 • 15556 Posts
I've always hated thumbing up or down comments

Remove the ability for comments to be closed if they have too many "thumbs downs". Some users will try and say otherwise, but this site really does have a good moderator system (remember, I said "good", not "perfect"). If a post needs to be removed then it should get reported so that a moderator can look at it, the moderator has the ability to remove the post permanently if it's offensive. If it only gets closed, getting 16-18 "thumb downs", it will remain on the site, hidden. Basically, the closing down of posts is making it harder to find all posts that need to be reported/deleted. Also, a LARGE majority of hidden posts aren't offensive, provocative or inflammatory in any way... a lot of them are getting closed down simply because they express an opinion that isn't shared by the majority. In a fanboy crowded site like this it often means: Unless you praise Sony under an article about the PS3, you WILL get closed down.

That is also pretty much what I have always said. If a post is bad enough to have to be hidden then it is bad enough to be reported and removed. If it is not bad enough to be removed then there can not be a problem with it, so why is it getting thumbed down?
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Travo_basic

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#29 Travo_basic
Member since 2003 • 38751 Posts
Let's get rid of the thumbs up voting system altogether. It's absolutely pointless.
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Wren28

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#30 Wren28
Member since 2005 • 27811 Posts
I couldn't agree more. The only time the system works are for those mature enough to use it properly. Otherwise the system gets abused by those who thinks it is funny to thumb down anything and everything whether they actually disagree with it or not. I personally think the best solution would be to let users turn it off or on in their profile on their blogs.
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AOldDog

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#31 AOldDog
Member since 2008 • 500 Posts
Dudes I thought u americans had that FIRST AMENDMENT ?! Everybody is / "should be" free to say or vote how he pleases.
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horgen

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#32 horgen  Moderator
Member since 2006 • 127728 Posts
I support TC ideas :)
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-Katsuri-

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#33 -Katsuri-
Member since 2008 • 61883 Posts
I absolutely agree. Specially the closing thing, it needs to be removed.
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spazzx625

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#34 spazzx625
Member since 2004 • 43433 Posts
Dudes I thought u americans had that FIRST AMENDMENT ?! Everybody is / "should be" free to say or vote how he pleases.AOldDog
Not within a private organization with their own set of rules (the Terms of Use).
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ziegd

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#35 ziegd
Member since 2004 • 5220 Posts

"Still, I like the idea of a thumbs up/down system. It means that I can maybe use it to improve my writing flyle. The execution needs a major overhaul, but the idea is good enough."

I think we're both basically on the same page on this one. I am also interested in some feedback system that could ultimately help me improve my writing skills. I'd keep the Thumbs Up, but I just don't think the Thumbs Down aspect is the way to go for 2 reasons:
1) It's easily abused by people who aren't even actually READING my comment or review, but are just being jackasses.
2) Even when/if it's a legitimate opinion, it tells me nothing about the WHY, which I need to know if I want to improve.

Regardless, I still like the idea of a counter as well...knowing that 20 people read my review but didn't take ANY action tells me something. (So does knowing if NO ONE at all bothered to read it :P )

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michaelP4

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#36 michaelP4
Member since 2004 • 16681 Posts
I support all the enhancements provided by the topic creator. :) I don't use the system at all as I find it unnecessary and easily abused, and I would not miss it if one day it was withdrawn entirely from GameSpot permanently.
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Legolas_Katarn

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#37 Legolas_Katarn
Member since 2003 • 15556 Posts
[QUOTE="AOldDog"]Dudes I thought u americans had that FIRST AMENDMENT ?! Everybody is / "should be" free to say or vote how he pleases.spazzx625
Not within a private organization with their own set of rules (the Terms of Use).

Yes, this may come as a surprise to most people but, the internet is not America.
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Video_Game_King

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#38 Video_Game_King
Member since 2003 • 27545 Posts

[QUOTE="spazzx625"][QUOTE="AOldDog"]Dudes I thought u americans had that FIRST AMENDMENT ?! Everybody is / "should be" free to say or vote how he pleases.Legolas_Katarn
Not within a private organization with their own set of rules (the Terms of Use).

Yes, this may come as a surprise to most people but, the internet is not America.

That brings up a major question: is there a universal set of laws for the Internet?

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Hungry_bunny

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#39 Hungry_bunny
Member since 2006 • 14293 Posts

That brings up a major question: is there a universal set of laws for the Internet?Video_Game_King
Nope, even if there were any universal laws or guidelines... nobody would care. Everybody on the Internet pretty much think of themselves as masked cowboys so site-owners have to do everything they can to keep some control of their web pages.

The abuse of this system is just another example of what happens when anonymous users are allowed too much freedom.

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_LiquidFlame_

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#40 _LiquidFlame_
Member since 2007 • 13736 Posts
I love this idea. I support it 100%.
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kono11

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#42 kono11
Member since 2007 • 947 Posts

[QUOTE="spazzx625"][QUOTE="AOldDog"]Dudes I thought u americans had that FIRST AMENDMENT ?! Everybody is / "should be" free to say or vote how he pleases.Legolas_Katarn
Not within a private organization with their own set of rules (the Terms of Use).

Yes, this may come as a surprise to most people but, the internet is not America.

But the site is made.....IN AMERICA!

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ziegd

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#43 ziegd
Member since 2004 • 5220 Posts

lol...I love these "Freedom of Speech" topics...

What people have to remember is that the First Amendment is not a carte-blanche to say whatever you want to say...even IT has some restrictions. You can't slander or libel anybody...you can't actively promote race-hatred, or violence towards others for any reason...you can't promote civil disobedience or rioting...

The ToU just has it's own variations on these restrictions, and while I agree that sometimes some moderators seem to go a bit over-board on enforcing them, the whole "Freedom of Speech" defense for violations just doesn't hold water.

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Einhanderkiller

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#44 Einhanderkiller
Member since 2003 • 13259 Posts

I don't support this. Keep it how it is. With those restrictions, the comment system would feel too, er, restricted. How digg does its comments is just fine, in my opinion. People down vote what they don't like and they up vote what they do like with an unlimited number of votes per day. Sure, there are the occasional bury brigades (with the exception of XKCD, where every comment thread for those stories are buried to hell) but those don't happen enough to be a problem (if somebody wants to view all the comments in a thread, he can just click on 'expand all' which will expand all buried posts).

Only restriction I'd like to see is a one second delay between votes.

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thisisasignin

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#45 thisisasignin
Member since 2006 • 860 Posts
Attempting to give either thumb up or thumb down gives me this error page: {"error_message":"Incorrect or invalid rating information"}
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dbz345

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#46 dbz345
Member since 2004 • 17980 Posts
I support HB's suggestions. I would like to see it get removed entirely, but at the very least some of these suggestions should be considered. Truth is, there is way too much abuse of the system from users who simply vote down comments on whims or for immature reasons. The examples are everywhere, where legitimate comments are getting hidden only because they deviate from a popular norm - not because they're bad comments. The thumbs up/down feature works in theory and on paper, but in its current form it's doing more harm than good.
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Hungry_bunny

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#47 Hungry_bunny
Member since 2006 • 14293 Posts
[QUOTE="thisisasignin"]Attempting to give either thumb up or thumb down gives me this error page: {"error_message":"Incorrect or invalid rating information"}

You should totally make a thread about it in the Tech Support Board. Never heard of that bug before.
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msudude211

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#48 msudude211
Member since 2006 • 44517 Posts
I think you need to address the thumbs up/down system on reviews too. Sometimes people give a thumbs down on a review just because it looks like most people like it or are giving it thumbs up.
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Alex_09

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#49 Alex_09
Member since 2006 • 3473 Posts

[QUOTE="fastesttruck"] I'd rather see them just get rid of the "Down" and just have users vote "Up" or not at all. No need for all that other stuff IMO Video_Game_King

No, that's a bad idea. We need something to combat the "XBOX RULEZ GAYSTATION 3 IS TEH GAY comments you might see in articles.

I see far more posts saying the same thing about the gaystation.
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EnixNeo

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#50 EnixNeo
Member since 2003 • 25 Posts
I fully support the recommendations!