GameStop: How do I know it's new?

So i went to Gamestop today to trade in some games and get Resistance 2 and Valkyria Chronicles. I would of sold sold em' on ebay but i didn't want to go though the process... So I got the new games but their boxes were already open. This is standard procedure according to the manager in a phone call afterwards, but my main question is, how do I know the game they put in the case is new? The case definitly isn't new (based on all the smuge marks and dryed crap on it). Anyways, the reason I'm confused is becuase I paid for a new game, that includes the case and manuals sealed, and didn't get that. I don't know why I didn't question it but, but at least the game works... :?

They claim their open games are new. Just tell them you won't accept them as new unless they're still sealed.

But then be prepared to not buy the game from them. They try to pull that all the time.

. They try to pull that all the time.

BuryMe

[QUOTE="BuryMe"]. They try to pull that all the time.TheJayhawksWin

I've never bought a new game that wasn't sealed.

The disc itself is for sure new.

It would be illegal to claim it "new" and sell it used. False advertising and breech of contract.

I never did understand this policy. And if you say it's to stop theft, why can't they have a display case and keep sealed games in the back room or something? I'd never buy a new game from GS, to be honest.

To me, I actually don't mind it that much, unless the disc is pretty scratched. That's why their PC games are ****.

the thing is, if i wanted a used scratched up disc and case i would just got the used one and saved some money... (thinks).....(sighs)

The issue really hasn't come up that much but when I do find myself in a position to purchase a gutted copy, I check the Disc to make sure it's flawless. If it isn't, no sale.

I'd take your copy back considering the condition of the case.

I worked at gamestop for almost 2 years. You know all those display boxes out on the floor? They arn't just decorations, theyre the real boxes. We have to take the games out to put them on the floor to protect them from being stolen. Gamestop will always try to get you a sealed copy if they have one, but if they're down to the last copy chances are the plastic has been unwrapped and the game has been removed and locked up so we can display the box. I never once saw anyone in any gamestop (and I had a management position) try to pass off a used game as a new game. What's more likely is that the employees that we're removing the disks were less than careful about it and got the disk dirty. If that's the case, you have every right to go to another store and buy the game there!

It's not a perfect system, but right now gaming companies are unwilling to send gamestop empty cases to use as a display, and the company likes to have a box that isn't sealed in a plastic case *coughbestbuycough* so you can flip through the manual inside.

I worked at gamestop for almost 2 years. You know all those display boxes out on the floor? They arn't just decorations, theyre the real boxes. We have to take the games out to put them on the floor to protect them from being stolen. Gamestop will always try to get you a sealed copy if they have one, but if they're down to the last copy chances are the plastic has been unwrapped and the game has been removed and locked up so we can display the box. I never once saw anyone in any gamestop (and I had a management position) try to pass off a used game as a new game. What's more likely is that the employees that we're removing the disks were less than careful about it and got the disk dirty. If that's the case, you have every right to go to another store and buy the game there!

It's not a perfect system, but right now gaming companies are unwilling to send gamestop empty cases to use as a display, and the company likes to have a box that isn't sealed in a plastic case *coughbestbuycough* so you can flip through the manual inside.

LadyFreyja

[QUOTE="LadyFreyja"]

I worked at gamestop for almost 2 years. You know all those display boxes out on the floor? They arn't just decorations, theyre the real boxes. We have to take the games out to put them on the floor to protect them from being stolen. Gamestop will always try to get you a sealed copy if they have one, but if they're down to the last copy chances are the plastic has been unwrapped and the game has been removed and locked up so we can display the box. I never once saw anyone in any gamestop (and I had a management position) try to pass off a used game as a new game. What's more likely is that the employees that we're removing the disks were less than careful about it and got the disk dirty. If that's the case, you have every right to go to another store and buy the game there!

It's not a perfect system, but right now gaming companies are unwilling to send gamestop empty cases to use as a display, and the company likes to have a box that isn't sealed in a plastic case *coughbestbuycough* so you can flip through the manual inside.

ASK_Story

NEVER BUY NEW games at GameStop. BUY ONLY USED. Ever since GameStop acquired Babbages, Software etc andEBGames, it has been a collector's nightmare to buy anything NEW. GS considers it "NEW" as long as it's labeled "NEW"irregardlessif someone stepped on it or ran over it witha truck. If you must buy new, go to Target, WalMart, or BestBuy, or a privately owned gamestorewhere you will be given a sealed copy every time.

Technically, the moment the factory seal on a game is broken, the game is no longer "new".UT_Wrestler

That's the way I see it.

Yes, they do gut new game copies and file the actual game in storage, while still selling the product as new. I'm told that employees can even rent these products from the store and bring them back, but they'll still be considered a "New" product.viewtiful26

You are correct sir, employees are able to borrow the game for the night or a few days if they have multiple open "new" copies. I was a manager at a Gamestop and hell i borrowed some games myself.

Examine the disk for signs of wear, perhaps? Elraptor

[QUOTE="UT_Wrestler"]Technically, the moment the factory seal on a game is broken, the game is no longer "new".Kage1

That's the way I see it.

this makes me want to return em' and get sealed ones. I'm real picking when it comes to scratches on the cases and stuff but i guess the discs work and that mainly what i paid for...:(TheJayhawksWin

[QUOTE="viewtiful26"]Yes, they do gut new game copies and file the actual game in storage, while still selling the product as new. I'm told that employees can even rent these products from the store and bring them back, but they'll still be considered a "New" product.TGL88

You are correct sir, employees are able to borrow the game for the night or a few days if they have multiple open "new" copies. I was a manager at a Gamestop and hell i borrowed some games myself.

I worked at gamestop for almost 2 years. You know all those display boxes out on the floor? They arn't just decorations, theyre the real boxes. We have to take the games out to put them on the floor to protect them from being stolen. Gamestop will always try to get you a sealed copy if they have one, but if they're down to the last copy chances are the plastic has been unwrapped and the game has been removed and locked up so we can display the box. I never once saw anyone in any gamestop (and I had a management position) try to pass off a used game as a new game. What's more likely is that the employees that we're removing the disks were less than careful about it and got the disk dirty. If that's the case, you have every right to go to another store and buy the game there!

It's not a perfect system, but right now gaming companies are unwilling to send gamestop empty cases to use as a display, and the company likes to have a box that isn't sealed in a plastic case *coughbestbuycough* so you can flip through the manual inside.

Usually only the last copy is opened. Most new games are sealed.

The disc itself is for sure new.im_really_rich

Don't buy gutted games. If we stop buying them, they'll have to come up with a better solution.

Most new games I've gotten at Gamestop have been sealed. But I know that it can often be a gutted new game - and if so, you see all this before you pay for it. I usually only get used games at Gamestop for their deals and 10% off with Edge Card. Than get new games at Toys R Us for their deals or at Best Buy with Reward Zone Certificates.

Anyways, unless there is something majorly wrong with the 'new' game you just bought, then what does it really matter anyways. And if your that bothered by the principal of it, you can still return it. Its up to you now, and always was.

i know the manager at my Gamestop.

But besides trust I observe and after selecting the case of the game I want I watch her or another employee find the game disc and remove it from a sealed wrapper and put it in my case.

I have never had a problem, in fact I one time had to return a used game within the 7 day period and when they did not have a used one for replacement I got a new one instead and that was GTA: San Andreas.

GS considers it "NEW" as long as it's labeled "NEW"irregardlessif someone stepped on it or ran over it witha truck.

smbius

Gone there, asked for game, game wasn't sealed, said I was not going to buy it unsealed, went to another shop, game was seald, got the game. Never going to buy a game from them (not even used, prices are ridiculous). Don't like gamestop. End of story.

Funny thing I bought Dead Space just the other day "brand new" but they only had one left so they gave me one that goes with the display box which was in terrible shape but when I got home to inspect the game itself, it had several small scratches and fingerprints on it. Suffice to say I returned it the next day (to a differnt Gamestop) and exchanged it for a real new, sealed and un-gutted copy without any hassle. It still however pisses me off that it happend in the first place so I doubt I'm gonna do buisness wit GS for a while.

Thing is I've bought several "new" games from Gamestop that they had multiple copies of yet the game I got was still gutted. I myself prefer an un-gutted and sealed game but if the cover and more importantly the disc is in new condition I'l let it slide normally but this last time is unexcpetable and even though I did get a new sealed replacement I still feel kinda ripped off.

Don't buy from gamestop, you can get better deals on ebay or craigslist for used games. For new games just go to target, best buy, and amazon.

When they tell me it's new, I tell them to put themselves in my shoes. If they bought a new game from Amazon and it arrived unsealed, would you accept it as new? They usually don't know how to respond to that.Travo_basic

If you don't want a gutted copy, then just ask for a sealed copy of the game at the counter, if they don't provide one, find a used copy of the game, or just walk out and go to Best Buy or Wal-mart. Simple as that.

So when they give you an unsealed game you say no i want a sealed game, if they dont have one or say that it is new then you say im not buying it unless its sealed.jcopp72

Always buy used, its well worth saving alot of money in the long run. If it doesnt work , just take it back later that day or the next day for another copy. its no big deal. I never bought a new game that was'nt sealed though either.

This may be me just being overly picky but I stopped buying used games at Gamestop when they started putting the price tags on the cover art. I don't see what the point of doing that is and if I'm buying a used game as a present, I don't want to have the price tag showing. Sure I could tear it off but I also risk tearing the cover art too and I'm really picky about that.Krypt_Kreeper