He asked: What's Castlevania? and that's when I walked away...

Ah well. Who cares though once you find the game you're looking for.

But it is a little irritating when employees don't know what they're talking about.

that was pretty stupid.
he should at least have looked it up on the computer or something.summer_star17x

that was pretty stupid.
he should at least have looked it up on the computer or something.summer_star17x

Doesen't sound like he gave him a chance to.

[QUOTE="summer_star17x"]that was pretty stupid.
he should at least have looked it up on the computer or something.jacob2125

Doesen't sound like he gave him a chance to.

my thort exactly

The clerk would have fair better with this guys if he would just have answered: let's me check. But he prolly have fond memories of customers like me explaining him the game, and he took a wild guess to learn what is castlevania...and now he knows that this game appeals to freaks who think they are the center of the world and that not knowing something is a death sentence. :P

Personnally, I recall learning 3 or 4 times in my life what Castlevania is...and I have forgotten again. That game must be incredibly unappealing to me.

A good test if you like to mess with your favorite clerks...ask them: When is WAR dues? Most will be confused...act like yes, WAR, release date please. :P Eventually give the full title with Warhammer, but it is fun to mess with these clerks, anyway, they have all day to be messed with! :P Not like they have anything else to do. So many games have WAR in their title, that when someone ask for WAR alone...it is confusing. :)

I know that we all have our fair share of horror stories about customer service at our respective game stores. I hardly ever post (1 post in over a year) but I just had to share this and see what everyone thought about it. I visited a local game store that shall remain nameless today looking for Castlevania: Aria of Sorrow for the GBA. I walked up to the nice employee and asked: "Do you have any copies of Castlevania: Aria of Sorrow for the GBA?" To which he replied "What's Castlevania?" With that reply, my mind was flooded with a stream of crappy game store customer service memories. I turned around, walked away and left the store without another word. This got me to thinking... what would I like to see in a game store? What changes would I make if I were in charge? I would add better service and more knowledgeable staff, for starters. Perhaps better layout and more welcoming atmosphere. Now I post the question to you folks. What do you think? What would you do?DarthChunky

I definitely feel your pain. I've had some weird experiences with people who work at game stores myself. It's probably due to the fact that they're up to their ears in snot-nosed, annoying punk kids all day, so some of them can become abrasive. I'm not excusing their behavior, but helping you to possibly understand it.

In your case, you're dealing with someone who doesn't know much about the job they've taken. Which isn't surprising considering the pay-level. For instance, it would be nice if every 7-11 employee was kind, polite, spoke perfect english, didn't come to work high, etc, etc, etc, etc.... but at $6/an hour, it's impossible for employers to be too picky. Heh.

Out of all the bad customer service stories this is possibly the lamest one I ever heard. Had the topic poster been "normal" or "civilized" he would have simply told the employee what Castlevania is and asked him to check it while making small talk about the game, but walking away without saying anything is kind of rude, especially since he just asked you a question about a very old game with the newer versions only being released on the DS.

Yeah so gamestore employees might not know 100% about every game that was ever released but does it matter and can you blame them? I doubt you would know the release and the price point of the Hannah Montana game. Just a week a go I went to EB to buy a new strategy game and the guy told me politely that he didn't know about any good ones being released, which was a stupid comment, should I have given him the death stare and walked out of the store? That would just have made me a dick. It's not as though he started screaming at me and calling me an idiot for buying strategy games.

"I wouldn't be surprised if most store clerks never heard of Mafia. Doesn't mean they are bad though. Castlvania has been only succeding on handhelds for the past 8 years or so and the guy just doesn't play handhelds I guess."

Castlevania has been around for 20 years

I definitely feel your pain. I've had some weird experiences with people who work at game stores myself. It's probably due to the fact that they're up to their ears in snot-nosed, annoying punk kids all day, so some of them can become abrasive. I'm not excusing their behavior, but helping you to possibly understand it.

In your case, you're dealing with someone who doesn't know much about the job they've taken. Which isn't surprising considering the pay-level. For instance, it would be nice if every 7-11 employee was kind, polite, spoke perfect english, didn't come to work high, etc, etc, etc, etc.... but at $6/an hour, it's impossible for employers to be too picky. Heh.

Jbul

Your behavior gave the clerk a great story to tell his friends about the incredible dorks that come into video game stores. WOWBatchdack

Out of all the bad customer service stories this is possibly the lamest one I ever heard. Had the topic poster been "normal" or "civilized" he would have simply told the employee what Castlevania is and asked him to check it while making small talk about the game, but walking away without saying anything is kind of rude, especially since he just asked you a question about a very old game with the newer versions only being released on the DS.

Yeah so gamestore employees might not know 100% about every game that was ever released but does it matter and can you blame them? I doubt you would know the release and the price point of the Hannah Montana game. Just a week a go I went to EB to buy a new strategy game and the guy told me politely that he didn't know about any good ones being released, which was a stupid comment, should I have given him the death stare and walked out of the store? That would just have made me a dick. It's not as though he started screaming at me and calling me an idiot for buying strategy games.

Nikalai_88

"I wouldn't be surprised if most store clerks never heard of Mafia. Doesn't mean they are bad though. Castlvania has been only succeding on handhelds for the past 8 years or so and the guy just doesn't play handhelds I guess."

Castlevania has been around for 20 years

bruizar

Yes but when was the last time a Castlevania game was good on home consoles? I meant that the only Castlevania games good these days are on handhelds. Not everybody played castlevania games on the NES and SNES you know?

I've felt like doing what you did 100 times. I just never do it because management's the problem, so why take it out on an employee?

But ya, you would think there are people who love games that would love that job for little pay but they don't or can't give it to them because that guy is there because he just wants an easy job and shows up on time. There's always like 5 reasons for every problem.

If I were you, I would have told him what Castlevania was, and then asked him what games he likes, just to see what was going on. Maybe he only plays wargames or something.

I've felt like doing what you did 100 times. I just never do it because management's the problem, so why take it out on an employee? ...

...If I were you, I would have told him what Castlevania was, and then asked him what games he likes, just to see what was going on. Maybe he only plays wargames or something.

okgenuine

But ya, you would think there are people who love games that would love that job for little pay but they don't or can't give it to them because that guy is there because he just wants an easy job and shows up on time. There's always like 5 reasons for every problem.

okgenuine