How do I return a broken game to Wal-Mart?

I bought a copy of Mafia 2 from Wal-Mart in the bargain bin(a bin where people can throw games aroud and cases get flattened) and when I opened it when I got home, the game was out of its holster and was flopping around getting horribly scratched. The Mafia 2 I got came on two discs so the main disc was this on this flimsy piece of plastic with the installation disc in the usual spot games are. Now it says here:

http://www.walmart.ca/canada-estore/catalog/helpcentercontainer.jsp?show=shippingandreturns

These items must be returned unopened: Prerecorded music, movies, software products, computer/ video games, ink cartridges and boxes of disposable contact lenses.

Hurl the discs through the shop's doors with enough force that they embed themselves in the soft meat of the nearest clerk's throat. That will teach them the depth of their mistake.

Through the window, attached to a brick.

You dodged a bullet though, Mafia 2 was rubbish.

Yes that is technically Wal-Marts policy. But not really. Their main policy is to keep the customer happy. You can literally get away with murder returning things at Wal-Mart if you word it right. In your case it doesnt really matter as the supervisors are generally really nice and just want to see you happy. I wouldnt call them, just go down and talk to them face to face and explain what happened. They will take care of you.

You're not returning a game but rather exchanging it for an item that isn't defective. The policy of Walmart (and most retailers) is that you cannot RETURN a game for cash or credit once it has been opened. They should replace the defective copy without hesitation, especially if you have a receipt.

Just go back to where you bought it, and ask for a non-damaged copy.

Through the window, attached to a brick.

You dodged a bullet though, Mafia 2 was rubbish.

Ilovegames1992

Hope that's not true, I played the demo and loved it, just bought it and will be playing it after I beat Arkham City...

Anyway, OP, just bring it back, walmart has one of the best return and exchange policies...

Bring it back to the store, this happened to me when I bought a xbox game from walmart. It was broken and wouldnt work. Took it back with receipt and they gave me a new copy of the game.

[QUOTE="Ilovegames1992"]

Through the window, attached to a brick.

You dodged a bullet though, Mafia 2 was rubbish.

23Jarek23

Hope that's not true, I played the demo and loved it, just bought it and will be playing it after I beat Arkham City...

Anyway, OP, just bring it back, walmart has one of the best return and exchange policies...

I actually really enjoedy Mafi2 personally.

Its not as good as Mafia1, but I liked the story and characters in Mafia2, graphics were nice to.

[QUOTE="Ilovegames1992"]

Through the window, attached to a brick.

You dodged a bullet though, Mafia 2 was rubbish.

23Jarek23

Hope that's not true, I played the demo and loved it, just bought it and will be playing it after I beat Arkham City...

Anyway, OP, just bring it back, walmart has one of the best return and exchange policies...

Its a great story, just the most repetitive game i've ever played this gen. Never knew the life in the mafia was so boring and linear. Wake up, pick up phone, do mission, go home to bed. Repeat.

Yes that is technically Wal-Marts policy. But not really. Their main policy is to keep the customer happy. You can literally get away with murder returning things at Wal-Mart if you word it right.LJChronx

Sad, but true. And you don't even need to "word it right" to get away with murder. At most Walmart stores, you just have to be willing to act like a complete douche, being loud and obnoxious. More times than not, they'll give you whatever you're asking for just to shut you the hell up and get you out of the store.

I once saw someone return one of those Power Wheels 4x4 motorized cars, those $300-ish toys, claiming it was only a few days old and already broken. They didn't have a receipt, and there's no way the thing was only a few days old, because the box was faded and stained from age (and probably sitting in a shed or garage for several months, if not longer) and the toy itself was beat all to hell. But this #@$! raised hell, made a huge scene, and ultimately got her refund. And I've seen incidents where the complaining asshat not only got their used-and-broken-past-warranty item exchanged for a new one but, because of all their melodramatic shouting, even got an additional $25 gift card for the inconvenience. Un-f***ing-believable.

So, yeah, Walmart is pretty much happy to bend over and take it, giving you an exchange, refund, price reduction, free stuff, or anything you want if you're willing to be a lying, thieving, obnoxious jackass to get it.

As for the OP: as others said, if you're asking for an exchange on damaged/defective merchandise, it shouldn't be an issue. They just don't give refunds because too many dishonest crapweasels would buy movies and watch 'em, buy games and play/beat 'em, buy CDs and copy 'em, and then return them for a full refund with some lame excuse about how they didn't work or it was the wrong item but they didn't realize it until after they're opened it or whatever. Exchanges aren't generally a problem - unless the item was clearance, in which case exchange might not be an option (because there isn't another copy available, and they won't be getting any more in stock since they were phasing it out), and refunds aren't generally offered on stuff they marked down just to get rid of. But, again, probably if you complained, even in that instance you could still get your money back.

Through the window, attached to a brick.

You dodged a bullet though, Mafia 2 was rubbish.

Ilovegames1992

I laughed at the first part of the sentence, but I didn't agreed with the last one. Mafia 2 was fun.

So, yeah, Walmart is pretty much happy to bend over and take it, giving you an exchange, refund, price reduction, free stuff, or anything you want if you're willing to be a lying, thieving, obnoxious jackass to get it.thedarklinglord

It's not really about bending over and taking it, it's about having you there in the store. They're counting on you doing some shopping while you're there. The returned item is a tax write off to them, and for refunds they issue you a gift card instead of cash, so you have no choice but spend that money at Wal-Mart.