THQ Mis-Labels packaging on Red Faction: Armegeddon - Zero Customer service!

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High-Res

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#1 High-Res
Member since 2005 • 273 Posts

So I was at the game store the other day..

Looking around for something with Mutli Player. I make it a point to only bring home Multi Player games. Keeps the peace with teh kids and they always have friends over and no one ever wants to watch someone else play.

Up to this point I had no interest in Red Faction Armegeddon. BUT after holding the game and reviewing the packaging it clearly states 2-4 Player Co-Op.

Yes, I know the game information/details on the back of an X360 game can often be confusing but I am an experienced game buyer and fully undertstand how to read this.

Green for the System orange for XBOX Live. Every detail/feature offered seperately in a different box. So now I have to buy this game. Again, I am no fan of Red Faction or THQ but seeing how same system multi player is harder and harder to come by these days I going to grab this game.

I went from complete disinterest to complete excitement.

Well, I get home, put the game in...It is 1 Player only...I scratch my head. Look at it again. It says 2-4 same system. What the hell? Open the book. A code drops out for a certain game mode. OH! Well obviously I need to put this Code into to make the 2-4 Player Game Feature work!

Nope...

As we all know, Stores do not allow opened games to be returned. Especially one where you used the Online Code, that would be dis honest. THQ Keeps telling me to bring it back to the store. Store tells me they can;t take opened games retuned.

I'm out $60.00 Dollars. F THQ. Now before you take teh publishers side Look at the back of your Halo, or your Mortal Kombat or even your Homefront - ALL ARE LABELED CORRECTLY!

Red Faction is clearly labeled incorrectly. They made teh mistake and basically told me to stick it. F them, Their library is awful, Their Multiplayer Registration is a joke. So sick and tired if these Publisher's not being held responsible for anything!!!

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theSteeeeels

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#2 theSteeeeels
Member since 2011 • 520 Posts

that sucks dude. if your sure you didnt miss anything silly on the packaging, then go back to the store and with an angry face and tell them you bought it for your kids and friends but it is not lablled correctly. if they see the box and your problem im sure theyd make an exception about the refunds or something, at least give a full value trade

but are you sure it says "2-4 player co-op" or something because "2-4 players same system" could just mean like a 4 player split screen deathmatch like you can do on cod etc. i think it would need to highlight the "co-op" aspect

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firebolt53

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#3 firebolt53
Member since 2009 • 670 Posts
Legally the store has to return your game, because its misinforming. Just pressure them and ask to speak to a manager. If you act like you know your legal rights they will bend over backwards to prevent any legal action being taken.
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#4 High-Res
Member since 2005 • 273 Posts

Legally the store has to return your game, because its misinforming. Just pressure them and ask to speak to a manager. If you act like you know your legal rights they will bend over backwards to prevent any legal action being taken.firebolt53

If it was a Game Stop or a Walmart I may have been alot more agressive and made a scene. It's an independent shop. Ma & Pa so I chose to take my issue directly to THQ who told me to stick it.

I know these independents can't compete because the game industry is crooked as a snakes arss. So f it.

I know this guy can't return the product to THQ. If he could he would have taken it back. For him to take it hell lose sixt bucks then maybe 30 bucks if he is lucky enough to sell it Used.

I'm still madder than hell about. Mainly because the way THQ Handled it. F them. I should have known better anyway.

I'm not the type of person to yell at a waitress or demand to scream at a manager if I have an unpleasent dining experience. I'll just never go there again.

I'll just never go THQ again. Honestly, I can;t even think of a decent THQ title in their library or on the Horizon. The way they handled this was really dissapointing though, Such a huge succesful publicly traded comapny yet are not held responsible or accountable for anything they do or any mistakes on their part.

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dkdk999

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#5 dkdk999
Member since 2007 • 6754 Posts

sucks man. But you can still on some level enjoy the game can't you ? Game looks pretty fun.

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theSteeeeels

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#6 theSteeeeels
Member since 2011 • 520 Posts
stick the game on ebay and youll get a lot of your money back, dont go to a game shop