Microsoft Mans Up

Just now. That's some SERIOUS damage control. Let's hope they stop releasing high risk consoles from here on out, in addition to this...

3 year warranty? Retroactive reimbursement? That's practically unheard of.

Have you read about that possible 100 PS3 price drop everyone's talking about?Unforgiven2870

I can see that happening.

Followed by a 360 price drop in the same week.

Does this mean we won't see MS make any profit this year? What about a price drop for the 360?Ibacai

With $1,000,000,000 added to their balance sheet, I seriously doubt any profit will be made.

[QUOTE="Ibacai"]Does this mean we won't see MS make any profit this year? What about a price drop for the 360?Raidea

With $1,000,000,000 added to their balance sheet, I seriously doubt any profit will be made.

OMG!!! YES! FINALLY!

*The_Game21x proceeds to run through the house screaming jubiantly*

I'm calling them first thing tomorrow and shipping my 360 back! :D

[QUOTE="Raidea"]

[QUOTE="Ibacai"]Does this mean we won't see MS make any profit this year? What about a price drop for the 360?Heil68

With $1,000,000,000 added to their balance sheet, I seriously doubt any profit will be made.

OMG!!! YES! FINALLY!

*The_Game21x proceeds to run through the house screaming jubiantly*

I'm calling them first thing tomorrow and shipping my 360 back! :D

The_Game21x

W00t! I laugh at the Best Buy employee who tried to sell me one of their warranties.Teufelhuhn

Just now. That's some SERIOUS damage control. Let's hope they stop releasing high risk consoles from here on out, in addition to this...

3 year warranty? Retroactive reimbursement? That's practically unheard of.

Jandurin

Indeed, but then again I've never seen a problem of this magnitude. I mean 30% failure rates? That's out of control.

Could this be a preemptive strike? Maybe MS heard of a brewing lawsuit that would have probably caused a 360 recall? Wild speculation, I know. Just food for thought.Ibacai

[QUOTE="Ibacai"]Could this be a preemptive strike? Maybe MS heard of a brewing lawsuit that would have probably caused a 360 recall? Wild speculation, I know. Just food for thought.Unforgiven2870

[QUOTE="Heil68"][QUOTE="Raidea"]

[QUOTE="Ibacai"]Does this mean we won't see MS make any profit this year? What about a price drop for the 360?Ibacai

With $1,000,000,000 added to their balance sheet, I seriously doubt any profit will be made.

Think they have room to wiggle ;)

As did I.

The rest of MS is pretty solid.

holy ****! :o

this is awesome. words cannot describe my sentiments right now.

Okay, I found some words :P

I think Microsoft Games Division has tried from Day 1 to establish a reputation as a company that was connected with and cared for its consumer. They've built up this image much more successfully than, say, SCEA.

This changes my entire outlook of Microsoft going into E3. The hardware problem is really their Achilles' heel, and hiding it would have dampened all their upbeat talk at next week's event. Coming out in the open about it and being willing to sustain such heavy losses shows that Microsoft Games is serious about maintaining its reputation as a consumer-centric company.

The new warantee really enhances my peace of mind as a consumer. And I'll be much more receptive to Microsoft's announcements next week, knowing that they are staying true to the reputation they originally built up.

I was at work and read it as it broke on CNN Money. Wished I could have been here to post it on SW.

I am very impressed by this, and I think that it is what Microsoft needed to do to show that they took the problems serious and they intended to stand behind the 360. They got my respect back with this move. Very classy, and more than they really were obligated to (seriously, I doubt any other company would have done something like this), and it wasn't a cheap move for them to make.

Much respect for any company that mans up and admits their flaws and fixes them and does right by the customers.

I said time and again, the fact that they admitted no issues was what made me mad, and not the hardware failures. Now they cleared that up, and I respect that.

Now I got to call them and see whats up with the $60 I paid them for the two year warranty (which is now incorporated in the free 3 year warranty)!

Why don't they just admit the hardware problems and fix them?foxhound_fox

They did. Moore and Bach both said in the conference call (and subsequent interviews) that MS investigated and found a few hardware flaws that contributed and that they had put fixes into place.

Could this be a preemptive strike? Maybe MS heard of a brewing lawsuit that would have probably caused a 360 recall? Wild speculation, I know. Just food for thought.Ibacai

They are already being sued in a class action lawsuit (at least one, possibly more). This is not a strike against that, IMO, but them manning up and covering the largest (and most visible) flaw in their system. The red rings were one thing that was bringing the system down hard. With this fix and warranty, the 360 could begin to move forward as a solid system with high consumer confidence.

Why don't they just admit the hardware problems and fix them?foxhound_fox

Honestly if MS had actually done some tests with the 360 when they were making them before launchthis problem would have never happened.

Honestly if MS had actually done some tests with the 360 when they were making them before launchthis problem would have never happened.

kage_53

Most flawed units have taken over a year to show signs of issues. It would not have been caught in QC checks since no company tests units for years. There just isn't time to do that much QC work. If the systems turn on and boot, they are considered tested.

MS has realized the flaws, and has done what they can to make it right. That is the most you could ever expect from a consumer electronics company.

This is superb news. My 360 breathes easier now.

Oh and remember next time you see one of those feature price comparison threads to add in the cost of a 3 year warranty:P

A Q&A with Peter Moore recently went up at Gamespot about the recent warranty extension. He refuses to specifically identify what it is that is causing failures in 360s, but he says that Microsoft has done a lot of research into what the problems were specifically, and is taking steps to address them in their new units.

Good on Microsoft. It's great that they're willing to take the steps to solve this problem, and show people that they care. It's an expensive solution, but it will put a lot of minds at ease, and placate Xbox fans who had been angered by hardware failure. It's probably worth it in the end.

This also makes me much less worried about my console.

After hearing this news, I now feel a lot less hesitant about buying any model of Xbox 360 hardware. Unfortunately though, they will probably continue to break at the same pace as they always have, at least until the new 65nm chips solve the problems. I'm happy that Microsoft has finally acknowledged they have a problem on their hands and are now trying to rectify their mistakes. I can't say i'm too chuffed about all the hassle this has caused, but it's at least a big step in the right direction.

Honestly if MS had actually done some tests with the 360 when they were making them before launchthis problem would have never happened.

kage_53

Yup, I think you're right.

In the end though, this is a learning curve for MS in the console market. Hopefully they won't make the same mistake with their next console.

Oh snap I just became a RADIANT SILVERGUN

Here's footage of me dating myself: I remember when Radiant Silvergun debuted in Japanese arcades, it was a featurette in EGM... the paper version. You know, before internet. Before EGM began to suck really bad. Waaaay before it built itself up to be 1Up.com which is, fortunately, quite good, even if the reviews are dodgy.

Good for Microsoft. I expect that means my 2 year extended warranty will take me through 2010. I can't imagine needing to use it before then. maybe next time they'll get good hardware testers to check their designs out before losing billions just on repairs and service.Dreams-Visions

Nope, Your 2 year warrenty is refunded, Expect your $90 back in due time.

Yeah my respect for these guys has gone up quite a bit now. I like playing games on the 360, the live service but hate all these problems.

For MS to admit to their mistakes and take action is a good step. Now they just need to stop these problems happening in the first place but those new chips might help.

[QUOTE="Teufelhuhn"]W00t! I laugh at the Best Buy employee who tried to sell me one of their warranties.Unforgiven2870