Brand New DS won't turn on now! Help!

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SamandMaxMom

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#1 SamandMaxMom
Member since 2007 • 25 Posts
My son waited (and waited and waited...) for the DS to be in stock.  He finally got one this past Sunday.  It worked for 3 days, and now it won't turn on.  I tried charging it for 4+ hours, but no luck.  Of course, the Best Buy we got it from is now sold out of everything but pink.  They said bring it in to let the Geek Squad look at it, but someone told me that the GS is terrible and keeps your stuff for weeks just to tell you that they can't do anything.  We are just so frustrated.  Does anyone have any advice for us?  Has this happened to anyone else? 
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gnarlychar

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#2 gnarlychar
Member since 2004 • 3838 Posts
It has the orange light on when its charging right?  You should just call nintnendo and they will get it fixed for you/tell you what to do and stuff.  You should only need to wait a week or o before you get it back if you send it in to them.
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Raykuza

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#3 Raykuza
Member since 2005 • 1873 Posts
The warranty is still active. Send it to Nintendo for a free new one.
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ALASTOR_2065

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#4 ALASTOR_2065
Member since 2007 • 25 Posts
You just got it, so it still has the waranty, send it in to Nintendo...

... And get screen protectors! Off topic, yeah, but trust me... You'll regret it if you don't get some.
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SamandMaxMom

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#5 SamandMaxMom
Member since 2007 • 25 Posts

No, the orange light doesn't come on either now.  It did when I first started it charging this morning, but when I came home it was off and the power switch does nothing.  I guess I will send it in.  It just stinks!  Thanks to everyone for the advice. 

Oh, and we did get a pack of the screen covers - our other son got his DS last November (before the weird shortage) for his birthday, and we discovered quickly how useful the screen cover is. 

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gnarlychar

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#6 gnarlychar
Member since 2004 • 3838 Posts
Hmm, so you flip the power switch up and nothing happens...  I dunno man.  Just send it in I suppose and they should fix it for free.
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USBknight

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#7 USBknight
Member since 2007 • 85 Posts
This is what the warranty is for. Fixing it will cost money, just send it in for a free one.
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Jaysonguy

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#8 Jaysonguy
Member since 2006 • 39454 Posts
Nintendo's number

1-800-255-3700

You'll have a new one in a week
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earthking

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#9 earthking
Member since 2003 • 12506 Posts
Where did you get it? I'm looking all over the place for one.
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Jaysonguy

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#10 Jaysonguy
Member since 2006 • 39454 Posts
Where did you get it? I'm looking all over the place for one.earthking

The Nintendo number?
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Siblingz

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#11 Siblingz
Member since 2007 • 1588 Posts
[QUOTE="earthking"]Where did you get it? I'm looking all over the place for one.Jaysonguy

The Nintendo number?

Where did you get it? I'm looking all over the place for one.earthking

No, the orange light doesn't come on either now.  It did when I first started it charging this morning, but when I came home it was off and the power switch does nothing.  I guess I will send it in.  It just stinks!  Thanks to everyone for the advice. 

Oh, and we did get a pack of the screen covers - our other son got his DS last November (before the weird shortage) for his birthday, and we discovered quickly how useful the screen cover is. 

SamandMaxMom
Get a new Battery
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earthking

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#12 earthking
Member since 2003 • 12506 Posts
[QUOTE="earthking"]Where did you get it? I'm looking all over the place for one.Jaysonguy

The Nintendo number?

What?
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MamaMiia

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#13 MamaMiia
Member since 2006 • 582 Posts
Where did you get it? I'm looking all over the place for one.earthking
I assume you mean the DS. Our WalMarts and KMart had them in stock this week, supposedly the Best Buy does or did too. I've only seen pink ones and a few white ones for sale. I wanted a black one so I ordered it online. Should be here today, oh joy!
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earthking

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#14 earthking
Member since 2003 • 12506 Posts
[QUOTE="earthking"]Where did you get it? I'm looking all over the place for one.MamaMiia
I assume you mean the DS. Our WalMarts and KMart had them in stock this week, supposedly the Best Buy does or did too. I've only seen pink ones and a few white ones for sale. I wanted a black one so I ordered it online. Should be here today, oh joy!

Thanx...I would like to order them online...Do you know when Amazon or Best Buy get their shipments. Also, congrats.
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sparx1414

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#15 sparx1414
Member since 2006 • 25 Posts
 Ok seeing as how your kids will always know at least 4.5 times as much as you about technology, ill put it this way.

The light was not on when you got home because it was done charging
The screen/sound/everything does not work probably because of a bad connection from battery to everything else.
By reconecting, you must open (or smash) your DS.
By doing so,  you lose all waranties.
Always.

By sending in your DS, you win.
Ok?


-Dylan
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tiffie

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#16 tiffie
Member since 2007 • 858 Posts
Good luck sending your DS in to Nintendo.  :)  Hopefully it really will take only a week to come back.
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SGTNAPALM

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#17 SGTNAPALM
Member since 2006 • 3661 Posts

i like the send it to nintendo idea.

did your son drop it? if your son is younger, get him a regular ds (if you can find one.) they are tanks.

plastic tanks

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SGTNAPALM

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#18 SGTNAPALM
Member since 2006 • 3661 Posts

ohh. there is your mistake.

NEVER EVER EVER EVER EVER BUY 100 DOLLAR + HARDWARE FROM CIRCUIT CITY OR BEST BUY. 9 OUT OF TEN TIMES IT WILL BE BROKEN. okay? good. i hope everyone learned from this

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SamandMaxMom

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#20 SamandMaxMom
Member since 2007 • 25 Posts

Thanks for all the suggestions everyone.  He says he didn't drop it, but he is 10 and autistic (high-functioning), so I don't put a lot of faith in that.  I am going to send it in to Nintendo and hope for the best.  Poor kid, he waited so long to get one because they were out of stock, then he finally gets one and 4 days later it won't work!  I was also one of those moms who waited in line for hours for a Wii and never got one (guess I should have camped out!)  I am not too happy with Nintendo these days, although there isn't much I can do about it, since that's what the kids want.  Personally, I'm happy with my good old N64 space invaders!  (I grew up on Atari!)

Thanks again, everyone! 

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Jaysonguy

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#21 Jaysonguy
Member since 2006 • 39454 Posts
Nintendo has the best customer support of any company I've dealt with.
He'll have a working one straight from Nintendo soon
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ABRABOY

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#22 ABRABOY
Member since 2008 • 90 Posts

Thanks for all the suggestions everyone. He says he didn't drop it, but he is 10 and autistic (high-functioning), so I don't put a lot of faith in that. I amgoing to send it in to Nintendo and hope for the best. Poor kid, he waited so long to get one because they were out of stock, then he finally gets one and 4 days later it won't work! I was also one of those moms who waited in line for hours fora Wii and never got one (guess I should have camped out!) I am not too happy with Nintendo these days, although there isn't much I can do about it, since that's what the kids want. Personally, I'm happy with my good old N64 space invaders! (I grew up on Atari!)

Thanks again, everyone!

SamandMaxMom

don't mean to be picky, but this topic is so old.heehee

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Serraph105

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#23 Serraph105
Member since 2007 • 36092 Posts
The warranty is still active. Send it to Nintendo for a free new one.Raykuza
best advice right there
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Serraph105

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#24 Serraph105
Member since 2007 • 36092 Posts

You just got it, so it still has the waranty, send it in to Nintendo...

... And get screen protectors! Off topic, yeah, but trust me... You'll regret it if you don't get some.
ALASTOR_2065
I think you are wrong about that my ds has never needed a screen protector

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ABRABOY

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#25 ABRABOY
Member since 2008 • 90 Posts

[QUOTE="ALASTOR_2065"]You just got it, so it still has the waranty, send it in to Nintendo...

... And get screen protectors! Off topic, yeah, but trust me... You'll regret it if you don't get some.
Serraph105

I think you are wrong about that my ds has never needed a screen protector

i can't believe people even notice this topic.it's kind of fun post on years old topics.

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the_wet_mop

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#26 the_wet_mop
Member since 2006 • 7518 Posts

ohh. there is your mistake.

NEVER EVER EVER EVER EVER BUY 100 DOLLAR + HARDWARE FROM CIRCUIT CITY OR BEST BUY. 9 OUT OF TEN TIMES IT WILL BE BROKEN. okay? good. i hope everyone learned from this

SGTNAPALM

never listen to statistics like these on the internet. 7 out of 8 are false.

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ABRABOY

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#27 ABRABOY
Member since 2008 • 90 Posts

[QUOTE="SGTNAPALM"]

ohh. there is your mistake.

NEVER EVER EVER EVER EVER BUY 100 DOLLAR + HARDWARE FROM CIRCUIT CITY OR BEST BUY. 9 OUT OF TEN TIMES IT WILL BE BROKEN. okay? good. i hope everyone learned from this

the_wet_mop

never listen to statistics like these on the internet. 7 out of 8 are false.

that's what i thought.if this was true best buy and circuit city would have been out of business years ago.

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BrunoBRS

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#28 BrunoBRS
Member since 2005 • 74156 Posts

[QUOTE="SamandMaxMom"]

Thanks for all the suggestions everyone. He says he didn't drop it, but he is 10 and autistic (high-functioning), so I don't put a lot of faith in that. I amgoing to send it in to Nintendo and hope for the best. Poor kid, he waited so long to get one because they were out of stock, then he finally gets one and 4 days later it won't work! I was also one of those moms who waited in line for hours fora Wii and never got one (guess I should have camped out!) I am not too happy with Nintendo these days, although there isn't much I can do about it, since that's what the kids want. Personally, I'm happy with my good old N64 space invaders! (I grew up on Atari!)

Thanks again, everyone!

ABRABOY

don't mean to be picky, but this topic is so old.heehee

any reaso to bring this topic back? no? thought so. dont do it again >_>
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Luigi12901

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#29 Luigi12901
Member since 2009 • 1243 Posts

[QUOTE="SamandMaxMom"]

Thanks for all the suggestions everyone. He says he didn't drop it, but he is 10 and autistic (high-functioning), so I don't put a lot of faith in that. I amgoing to send it in to Nintendo and hope for the best. Poor kid, he waited so long to get one because they were out of stock, then he finally gets one and 4 days later it won't work! I was also one of those moms who waited in line for hours fora Wii and never got one (guess I should have camped out!) I am not too happy with Nintendo these days, although there isn't much I can do about it, since that's what the kids want. Personally, I'm happy with my good old N64 space invaders! (I grew up on Atari!)

Thanks again, everyone!

ABRABOY

don't mean to be picky, but this topic is so old.heehee

Then why did you revive it? It's old for a reason...