Gamestop clerks sell opened games as new?

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hydralisk86

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#1 hydralisk86
Member since 2006 • 8843 Posts
First, I bought a game from a place called Play n Trade. It was FF XII Revenant Wings, and it was opened. the clerk said it was opened but never played, and said you could tell because the game had no name registered on it. I bought it, because he said the game was no longer being produced. Then I went to gamestop and asked if this was true, and the clerk checked the computer and said that wasn't true. I was thinking wow, the guy lied to me. Adding with that, I went to another gamestop and the guy tried to sell me an opened game saying it was never played. I was thinking, if it were new, why was it opened? I left the store and decided I'd probably buy the game somewhere else. Can someone tell me if what the gamestop guy said was true or not?
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JAB991

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#2 JAB991
Member since 2007 • 6077 Posts
First off, FF XII: Revenant Wings is still being made. Second off, GameStop is too legitimate to do something like that. They might sell openen games, but they won't be used. This would happen if you take the last one in the store, which would be the display box they leave empty so no one could steal the actual disc. They'll even ask you if you want your game shrink-rapped if that happens.
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hydralisk86

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#3 hydralisk86
Member since 2006 • 8843 Posts
First off, FF XII: Revenant Wings is still being made. Second off, GameStop is too legitimate to do something like that. They might sell openen games, but they won't be used. This would happen if you take the last one in the store, which would be the display box they leave empty so no one could steal the actual disc. They'll even ask you if you want your game shrink-rapped if that happens.JAB991
I see. OK, but I heard from one guy on this forums say that some of the gamestop people there take games from the store and play them, then do something like return them and sell them as new.
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hydralisk86

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#4 hydralisk86
Member since 2006 • 8843 Posts
And I was saying the PlaynTrade guy was lying, not the gamestop guy.
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JAB991

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#5 JAB991
Member since 2007 • 6077 Posts

And I was saying the PlaynTrade guy was lying, not the gamestop guy.hydralisk86

It's possible the Play n Trade guy was lying. I just answered the question in the title. Did the clerk at GameStop check if it was used or if the game was being produced? I don't see how anyone could know 100% that it's new unless it's in its original shrink rap.

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agrippi

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#6 agrippi
Member since 2003 • 1195 Posts
i have never been asked if i want a game shrink-wrapped if it is new, but opened. i personally hate when this happens and highly doubt it is always the last copy that they have. anyway, maybe my gamestop stinks, but this happens all the time to me. the only time i ever get a shrink-wrapped, unopened game from them anymore is for pre-orders.
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Jaysonguy

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#7 Jaysonguy
Member since 2006 • 39454 Posts

Yes it's completely true

Gamestop opens games and then sells you the opened game at full retail price. They say it's for security reasons but the real reason is that they're able to sell off used stock as new.

Gamestop also rewraps games all the time. There's countless examples of how people have purchased a cartridge based game that's been shrink wrapped and there's been old game saves already on the cart.

They also sell a good number of counterfeit games because they never teach employees how to look for them.

All in all there is no valid reason to ever shop there. They're made for the novice or "casual" gamer who doesn't know how to shop for games. They're made for the grandmother who needs to buy her grandson a game and goes to "GAME STORE" to get it done.

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DokiXAdvance

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#8 DokiXAdvance
Member since 2008 • 90 Posts

All in all there is no valid reason to ever shop there. They're made for the novice or "casual" gamer who doesn't know how to shop for games. They're made for the grandmother who needs to buy her grandson a game and goes to "GAME STORE" to get it done.Jaysonguy

I wouldn't say that. As long as you keep a watchful eye you should be fine. i mean hey its better than buying from Wal-Mart.

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Jaysonguy

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#10 Jaysonguy
Member since 2006 • 39454 Posts
[QUOTE="Jaysonguy"]

All in all there is no valid reason to ever shop there. They're made for the novice or "casual" gamer who doesn't know how to shop for games. They're made for the grandmother who needs to buy her grandson a game and goes to "GAME STORE" to get it done.DokiXAdvance

I wouldn't say that. As long as you keep a watchful eye you should be fine. i mean hey its better than buying from Wal-Mart.

No it's not. You have more power as a consumer just about everywhere else.

Everything from 30 day price matching to freebie matching to lower prices launch weeks of most games.

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DokiXAdvance

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#11 DokiXAdvance
Member since 2008 • 90 Posts
[QUOTE="DokiXAdvance"][QUOTE="Jaysonguy"]

All in all there is no valid reason to ever shop there. They're made for the novice or "casual" gamer who doesn't know how to shop for games. They're made for the grandmother who needs to buy her grandson a game and goes to "GAME STORE" to get it done.Jaysonguy

I wouldn't say that. As long as you keep a watchful eye you should be fine. i mean hey its better than buying from Wal-Mart.

No it's not. You have more power as a consumer just about everywhere else.

Everything from 30 day price matching to freebie matching to lower prices launch weeks of most games.

Meh I really dislike Wal-Mart tho.
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Jaysonguy

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#12 Jaysonguy
Member since 2006 • 39454 Posts
[QUOTE="Jaysonguy"][QUOTE="DokiXAdvance"][QUOTE="Jaysonguy"]

All in all there is no valid reason to ever shop there. They're made for the novice or "casual" gamer who doesn't know how to shop for games. They're made for the grandmother who needs to buy her grandson a game and goes to "GAME STORE" to get it done.DokiXAdvance

I wouldn't say that. As long as you keep a watchful eye you should be fine. i mean hey its better than buying from Wal-Mart.

No it's not. You have more power as a consumer just about everywhere else.

Everything from 30 day price matching to freebie matching to lower prices launch weeks of most games.

Meh I really dislike Wal-Mart tho.

So do I lol

I usually pick a place like Best Buy or Circuit City.

Even Amazon.com does price matching on their games for 30 days

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DokiXAdvance

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#13 DokiXAdvance
Member since 2008 • 90 Posts
[QUOTE="DokiXAdvance"][QUOTE="Jaysonguy"][QUOTE="DokiXAdvance"][QUOTE="Jaysonguy"]

All in all there is no valid reason to ever shop there. They're made for the novice or "casual" gamer who doesn't know how to shop for games. They're made for the grandmother who needs to buy her grandson a game and goes to "GAME STORE" to get it done.Jaysonguy

I wouldn't say that. As long as you keep a watchful eye you should be fine. i mean hey its better than buying from Wal-Mart.

No it's not. You have more power as a consumer just about everywhere else.

Everything from 30 day price matching to freebie matching to lower prices launch weeks of most games.

Meh I really dislike Wal-Mart tho.

So do I lol

I usually pick a place like Best Buy or Circuit City.

Even Amazon.com does price matching on their games for 30 days

Sadly I don't have a Circuit City or Best Buy were I live. I also love buying used gba games lol. There is no wait as well.
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Lyphe2k

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#14 Lyphe2k
Member since 2007 • 3385 Posts

Gamestop is trash and should be someone's last resort to buying a video game.

I remember I bought Clubhouse Games from them and they gave it to me in an open case. I swear I thought it was some kind of joke. I was just waiting for someone to come along and go "wait, sir! I'm so sorry but we accidentally sold you a used copy instead." Why someone would sell opened games is beyond me.

I've also heard terrible stories from people who shopped at Gamestop. Like one guy who bought a used copy of The World Ends with You and it was actually Brain Age game with the sticker peeled off and stuck on with The World Ends with You's sticker.

But I have heard from someone who told me that they're employees are entitled to taking home games and playing them. But I think that was for used games, not new.

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Minishdriveby

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#15 Minishdriveby
Member since 2006 • 10519 Posts
I hate how they take the shrink wrap off the games, and then slap that big sticker on it. I think if you ask for a game behind the counter it will be sealed. I just get used games there though, I hate the place for new games they also tend to over price things, 30 dollar games are usually 35 there.
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hydralisk86

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#16 hydralisk86
Member since 2006 • 8843 Posts
[QUOTE="DokiXAdvance"][QUOTE="Jaysonguy"][QUOTE="DokiXAdvance"][QUOTE="Jaysonguy"]

All in all there is no valid reason to ever shop there. They're made for the novice or "casual" gamer who doesn't know how to shop for games. They're made for the grandmother who needs to buy her grandson a game and goes to "GAME STORE" to get it done.Jaysonguy

I wouldn't say that. As long as you keep a watchful eye you should be fine. i mean hey its better than buying from Wal-Mart.

No it's not. You have more power as a consumer just about everywhere else.

Everything from 30 day price matching to freebie matching to lower prices launch weeks of most games.

Meh I really dislike Wal-Mart tho.

So do I lol

I usually pick a place like Best Buy or Circuit City.

Even Amazon.com does price matching on their games for 30 days

Wait, sorry for not knowing why, but why is walmart that bad?
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Jaysonguy

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#17 Jaysonguy
Member since 2006 • 39454 Posts

Wait, sorry for not knowing why, but why is walmart that bad?
hydralisk86

For me it's ethical, they don't treat people well (not that any company really does but they take the cake)

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ASK_Story

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#18 ASK_Story
Member since 2006 • 11455 Posts

I never liked what Gamestop does. The reason why the games are open is because it's the last copy, and they're using the box for display. It's called a "gutted copy."

This is terrible for many reasons, especially for discs. I bought a few gutted games where the discs had a lot of smudges and scratches on it. It's still new and never have been played, or so they say. Who knows if some of the employees took it home and played them.

Anyway, the only time I ever buy gutted is when it's rare game and if it's in descent condition. Other than that, I go to the major stores where they're nice and sealed.

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Zackattack_18

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#19 Zackattack_18
Member since 2004 • 25 Posts
Not to pick on Gamestop or anything but every Gamestop ive been in has been extremely un-professional in comparison to other video-game exclusive stores. The presentation and layout of the store is just so sloppy, it's gotta say something about the owners. I don't know how it became such a large chain.
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valgear

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#20 valgear
Member since 2005 • 2087 Posts

It would make no sence really to sell used games as new ones, they would be loosing money that way. Gamestop/EB make the majority of the money from used sales, they give you $35 for a recently released game, and sell it for $54. But there are cases where it does happen, what do you think the interactive games are? retail copies that, after played by everyone in the store for 2 weeks, gets sold as new, "thuroughly tested" they say.

As for the gutted games, how else are they supposed toput games on display? the only other options would be to put everything behind glass like Wal-mart does, but its a whole store, so it would be really stupid to do so, and to have fake cases of the games on the walls, but where are they going to keep all the sealed copies? I know the store I work at is really small and we try to keep all the sealed copies we can sealed, but it gets to be much of a hassle when you have piles of games right behond you.

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Jaysonguy

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#21 Jaysonguy
Member since 2006 • 39454 Posts

It would make no sence really to sell used games as new ones, they would be loosing money that way. valgear

You have that backwards

Pokemon Diamond is 34.99 new

Pokemon Diamond is 29.99 used

If they sell a used game as new they make 5 dollars more money in that case.

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bluezy

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#22 bluezy
Member since 2004 • 29297 Posts
I only use them for preorders, and i've never had a problem.
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#23 DeafNYCPlayer
Member since 2004 • 2314 Posts
Yes, I asked any Gamestop worker about unopened and opened games that I would purchase. I would tell him/her before whoever will check condition of any game.
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Minishdriveby

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#24 Minishdriveby
Member since 2006 • 10519 Posts

[QUOTE="valgear"]It would make no sence really to sell used games as new ones, they would be loosing money that way. Jaysonguy

You have that backwards

Pokemon Diamond is 34.99 new

Pokemon Diamond is 29.99 used

If they sell a used game as new they make 5 dollars more money in that case.

They make more then 5 dollars jayson. They get 100% of the profit selling used games.

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LOLhahaDEAD

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#25 LOLhahaDEAD
Member since 2006 • 4431 Posts
Yes, happened to me when I bought Battalion Wars. The game works perfectly, and I didn't bother arguing with them because they wouldn't have listened anyway. What a bunch of bastards.
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MannyCalavera16

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#26 MannyCalavera16
Member since 2008 • 162 Posts
Does anyone know if you can get a full refund on a game that was marked "new" but was clearly open since it didn't have its original wrapping?
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#27 mis3ry
Member since 2004 • 5664 Posts
i have never been asked if i want a game shrink-wrapped if it is new, but opened. i personally hate when this happens and highly doubt it is always the last copy that they have. anyway, maybe my gamestop stinks, but this happens all the time to me. the only time i ever get a shrink-wrapped, unopened game from them anymore is for pre-orders.agrippi
Well, think about it.. its more work for them to get the demo box, get the game that belonged in it, and then pull a new game + box.. why would they do that instead of just selling you a different one. Use your head, not everything is a conspiracy.
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#28 uzimaki557
Member since 2002 • 238 Posts

OOOH!

I have to comment on this..

Last year when the remake of FF6 came out I was going to buy it at my local Gamestop. The copy was opened.

Im surprised no one has posted this yet, maybe its really something the general public does not know. If the gamestop you shop at was previously a Funco Land/EB/Software Etc then the employees are allowed to open one copy of all games in store and take it home to play amongst employees.

I know this because a few years ago I worked as a holiday hire at the Software Etc in my local mall. At the time employees were allowed to pass around what was termed "a store copy" of every game in stock. You know when you go into gamestop and sometime the clerk has to go into the drawer of game discs in paper sleaves, those are the games they get to play.

OK, so back to purchasing FF6...

So I told the clerk I wanted a copy he said they had only one left in stock. As he was ringing up my "brand new" game I realized it was open. Informed him i did not want a used copy, he said it wasnt used... I then told him that I was aware employees are allowed to take home the games, and blanking out the saves doesnt = brand new. The employee i was dealing with denied that GS employees are allowed such a privelage. During this dispute another employee had come out of the back store room, probably the current shift manager, who overheard our conversation and spoke up saying that in fact Gamestop employees are allowed to take home copies of any game in stock to play. Seeing that I had caught then trying to pass off used goods as new he offered to sell me the copy at the current used price, I declined and went to best buy where they had FF6 in stock and not already opened and played.

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#30 s-baller23
Member since 2007 • 724 Posts
I remember the day my cousin came from London and he bought an American PSP. He got Spiderman 2 with it from Planet X (also known as EB Games). Instead of giving him the game, they gave him the blu-ray movie. When we went to return it, it was such a hassle as if we were lying. Stupid employees :x
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#31 ASK_Story
Member since 2006 • 11455 Posts

They should really change the way they handle gutted games. A new game should never have scratches on it or be in used condition, even though no one played them.

Or they should start giving discounts on the last new gutted copies, because the way they're doing it now is very poor and it kind of ticks you off after awhile.

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Clipperstown

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#33 Clipperstown
Member since 2008 • 145 Posts
yeah this happened to me!! i live in california and i went to ebgames (this was 2 years ago) i went to buy kameo for xbox 360 and they told me it was new. when i went home and opened it, the disc was caked with food and soda!!! no joke!! and they charged me for a new one!! but luckily i took it back, and the stupid clerk tried to convince me AND my mom that it was new. we were like wtf!! so i just returned it and bought kameo from costco for 10 dollars cheaper lol.
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#34 Clipperstown
Member since 2008 • 145 Posts
oh yeah there was no plastic wrap around the game box either.
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#35 child_of_lileth
Member since 2007 • 4066 Posts
one time i bought a "new" game at gamestop. it was an opend case, but the tag said new. i got charged full price for a used scratched up disk that didnt work for more than a few levels. i never buy at gamestop unless i can actually get a game factory sealed or it was reserved so that i know it will actually be new
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#36 Jakendo
Member since 2007 • 3841 Posts

Yes it's completely true

Gamestop opens games and then sells you the opened game at full retail price. They say it's for security reasons but the real reason is that they're able to sell off used stock as new.

Gamestop also rewraps games all the time. There's countless examples of how people have purchased a cartridge based game that's been shrink wrapped and there's been old game saves already on the cart.

They also sell a good number of counterfeit games because they never teach employees how to look for them.

All in all there is no valid reason to ever shop there. They're made for the novice or "casual" gamer who doesn't know how to shop for games. They're made for the grandmother who needs to buy her grandson a game and goes to "GAME STORE" to get it done.

Jaysonguy
Can you recommend some good places to shop for videogames?
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#37 ASK_Story
Member since 2006 • 11455 Posts

Unfortunately, Gamestop does sell opened new games. It's called gutted, and they do this with the last copy of a game so they can use it as a display box. It's not too bad, however, I'm hearing nasty things about Gamestop employees taking these games home to try them out AND that it's company's policy that they can. Now that really bugs me.

But even if it is never played, no one should pay full price for a gutted new game. The whole point in new is the comfort of opening up a brand new, factory sealed game and having everything untouched. I hate gutted boxes because they have those icky price stickers on them, etc. And a lot of the discs are scratches or smudged, almost worse than some used games. And to top it all off, they sell it for full price!

I really hate Gamestop's way of doing things. They do this with PC games as well.

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Clipperstown

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#38 Clipperstown
Member since 2008 • 145 Posts
good places to buy games are @ walmart, costco, circuitcity, and bestbuy. At ALL of these places, you CAN return your games, even if you just dont want them, and it can be opened. At gamestop, you can only return it if its defective. i really hate gamestop.:x
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ASK_Story

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#39 ASK_Story
Member since 2006 • 11455 Posts
good places to buy games are @ walmart, costco, circuitcity, and bestbuy. At ALL of these places, you CAN return your games, even if you just dont want them, and it can be opened. At gamestop, you can only return it if its defective. i really hate gamestop.:xClipperstown
Actually, you can't return them for a refund, only exchange them for the same item. I never could return anything. You must've gotten lucky and dealt with a employee who didn't care to follow the rules.
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FallofAthens

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#40 FallofAthens
Member since 2008 • 2026 Posts
I've never really liked to shop at Gamestop. I always feel like I'm getting jipped there. Also, one time a guy charged Game Informer magazines on me without my consent for 14.99 for a year, which made me mad, but didn't notice until I was at home looking over the receit. (would have went back but I couldn't drive at the time and had no way to get there) I've always found games cheaper on Ebay anyways so thats where I do most of my gaming shopping. That or Walmart if they have a copy of the game, brand new, recently out, and I'm sure I won't find it cheaper anywhere else. Haven't had any problems yet online, so I think it's pretty much better: that is as long as you don't buy from China.