Guitar Hero III: Legends of Rock Wii replacement disc update

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Jiggernauts

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#1 Jiggernauts
Member since 2003 • 25 Posts

Here is the e-mail I JUST received

We wanted to provide you with an update regarding the status of the Guitar Hero III: Legends of Rock Wii replacement discs. The game has been approved by Nintendo and is currently in manufacturing. We expect to have the replacement discs available in February. Once we have the discs, we will contact you and then proactively send you a prepaid return envelop with a game exchange claim form. You should return the completed form with your current copy of the game. Once we receive a completed claim form and game, we will send you the replacement disc. We thank you for your patience and support.

Activision

****Please do not reply to this Email****

If you have any further questions or comments, please log into our Customer Support website at http://www.activision.com/support and submit an inquiry to our CS department.

I am not really ok with this. What this says is. Because we messed up the game you will have to go without having the game to play for however long it takes us to get your copy and send you out a new one. Why can't we give the product UPC and have the replacment disks sent first then we send our disks back, meaning we don't go without having the game for a problem that is not our fault.

P.S: This e-mail they sent also included the e-mail of every person they sent it to, while this is not a huge issue for me, iit's not something the company should be sending out for privacy reasons

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knightsofwar

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#2 knightsofwar
Member since 2006 • 956 Posts
Wow that is messed up those guys were so eager to release the game they sent out a incomplete/currupt/glitchy game when they did. That is not respecting anybody's privacy. They should fix that. That's weird. Good luck with the wait!
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Taggsai

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#3 Taggsai
Member since 2007 • 1024 Posts
So they make sure nobody is getting free games to sell for personal profit?
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knightsofwar

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#4 knightsofwar
Member since 2006 • 956 Posts

So they make sure nobody is getting free games to sell for personal profit? Taggsai

that could be it :P

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shark2k6

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#5 shark2k6
Member since 2006 • 1512 Posts

Wow that is messed up those guys were so eager to release the game they sent out a incomplete/currupt/glitchy game when they did. That is not respecting anybody's privacy. They should fix that. That's weird. Good luck with the wait!knightsofwar

What does privacy have to do with releasing the game with an error? It was an honest mistake that they made that they are properly taking responsibility for and replacing the discs at no cost to the user. And the game wasn't incomplete, corrupt or glitchy. There was a mistake when encoding the music and that is that it was accidently encoded as mono as opposed to stereo (or surround, however they do that with pro logic II, especially considering most music isn't done in surround sound.)

EDIT: Did not see the part about the TC getting other people's e-mail addresses

-Shark2k

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Game_Druggy

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#6 Game_Druggy
Member since 2007 • 490 Posts
Would the damage disks cause the 2nd players sound to cut out in multiplayer?
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youwould

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#7 youwould
Member since 2005 • 200 Posts

i havent really noticed anything wrong with my game but what is the exact problem anyways?

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zappin11

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#8 zappin11
Member since 2006 • 133 Posts

Would the damage disks cause the 2nd players sound to cut out in multiplayer?Game_Druggy

yeah dude i've noticed that too! And it does the same thing on multiplayer with star power.

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shark2k6

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#9 shark2k6
Member since 2006 • 1512 Posts

i havent really noticed anything wrong with my game but what is the exact problem anyways?

youwould

The problem is that the songs were encoded in mono sound so you have the same sound coming out of each speaker. The problem is really noticeable when you are playing multiplayer because if the one person uses star power the sound is off. Also, I think when you use star power by yourself the sound is affected by it.

-Shark2k

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Genexi2

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#10 Genexi2
Member since 2005 • 3110 Posts
Why can't they just give you the offer to make a deposit to have the fixed version sent, as to which the deposit will be refunded once they receive the busted version. At least that way you won't be stuck without a game.
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youwould

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#11 youwould
Member since 2005 • 200 Posts
[QUOTE="youwould"]

i havent really noticed anything wrong with my game but what is the exact problem anyways?

shark2k6

now that you said that when i activate star power it sounds like im in an empty room and is all echoey ill make sure to get my copy but will the game save still be there?

The problem is that the songs were encoded in mono sound so you have the same sound coming out of each speaker. The problem is really noticeable when you are playing multiplayer because if the one person uses star power the sound is off. Also, I think when you use star power by yourself the sound is affected by it.

-Shark2k