stupid eb games!!!!!!!!

Ok, I purchased my wonderful DS lite almost a year ago at eb games. When at the register, the associate asked me if I would by the warranty. I refused, but he was persistent stating that the DS screen would eventually scratch and this warranty WOULD cover scratches to the screen as well as accidental drops. This past weekend, my 3 yr old son got a hold of it at used a pen on the screen as a stylus. I then proceeded to take it back to eb games and they informed me that the warranty only covers manufacture defects and not personal damage. I was irate because when I had bought the system, I purchased the warranty SPECIFICALLY for the screen protection. Since Eb games, will not honor the warranty without a manufacture defect, is there a way to damage your ds to the point where it just freezes or something. I love my ds and I dont really love the idea about purchasing a new one. Any ideas would be greatly appreciated.

Lowbrass

gamestop said the same to me, they said if it was broken accidentally or soemthing i can get it replaced no questions asked. one time i droped it and it didnt work and i went to gamestop to replace it but they said it doesnt cover it WTF?! and they said its my responsibitly if i drop it or seomthing and they cant replace it. that made me soo mad so i got my dad to talk to the manager and worked it out so i got it replaced:D

gamestop said the same to me, they said if it was broken accidentally or soemthing i can get it replaced no questions asked. one time i droped it and it didnt work and i went to gamestop to replace it but they said it doesnt cover it WTF?! and they said its my responsibitly if i drop it or seomthing and they cant replace it. that made me soo mad so i got my dad to talk to the manager and worked it out so i got it replaced:D

LikesVideoGames

The person at the store that I talked to was the manager. I would try going to another store but its at least 80 miles from where i livelowbrass1

I know I will get ridiculed for this, but the warrnaty was probably for stylus scratches that occur. Unlike a pen, they are relativly minor. That was probably what they meant when they told you. Sorrycrippla87

Ok, I purchased my wonderful DS lite almost a year ago at eb games. When at the register, the associate asked me if I would by the warranty. I refused, but he was persistent stating that the DS screen would eventually scratch and this warranty WOULD cover scratches to the screen as well as accidental drops. This past weekend, my 3 yr old son got a hold of it at used a pen on the screen as a stylus. I then proceeded to take it back to eb games and they informed me that the warranty only covers manufacture defects and not personal damage. I was irate because when I had bought the system, I purchased the warranty SPECIFICALLY for the screen protection. Since Eb games, will not honor the warranty without a manufacture defect, is there a way to damage your ds to the point where it just freezes or something. I love my ds and I dont really love the idea about purchasing a new one. Any ideas would be greatly appreciated.

Lowbrass

lowbrass1

Here's a copy of the warranty from nintendo.com:

U.S. & Canada Warranty (English)
rev.O

You may need only simple instructions to correct a problem with your product. Try our web site at www.nintendo.com or call our Consumer Assistance Hotline at 1-800-255-3700, rather than going to your retailer. Hours of operation are 6 a.m. to 7 p.m., Pacific Time, Monday - Sunday (times subject to change). If the problem cannot be solved with the troubleshooting information available on-line or over the telephone, you will be offered express factory service through Nintendo or referred to the nearest NINTENDO AUTHORIZED REPAIR CENTER. Please do not send any products to Nintendo without contacting us first.

HARDWARE WARRANTY
Nintendo of America Inc. ("Nintendo") warrants to the original purchaser that the hardware product shall be free from defects in material and workmanship for twelve (12) months from the date of purchase. If a defect covered by this warranty occurs during this warranty period, Nintendo or a NINTENDO AUTHORIZED REPAIR CENTER will repair the defective hardware product or component, free of charge. The original purchaser is entitled to this warranty only if the date of purchase is registered at point of sale or the consumer can demonstrate, to Nintendo's satisfaction, that the product was purchased within the last 12 months.

GAME & ACCESSORY WARRANTY
Nintendo warrants to the original purchaser that the product (Game Paks and accessories) shall be free from defects in material and workmanship for a period of three (3) months from the date of purchase. If a defect covered by this warranty occurs during this three (3) month warranty period, Nintendo or a NINTENDO AUTHORIZED REPAIR CENTER will repair the defective product, free of charge.

SERVICE AFTER EXPIRATION OF WARRANTY
Please try our web site at www.nintendo.com or call the Consumer Assistance Hotline at 1-800-255-3700 for troubleshooting information and/or referral to the nearest NINTENDO AUTHORIZED REPAIR CENTER. In some instances, it may be necessary for you to ship the complete product, FREIGHT PREPAID AND INSURED FOR LOSS OR DAMAGE, to the nearest service location. Please do not send any products to Nintendo without contacting us first.

WARRANTY LIMITATIONS

THIS WARRANTY SHALL NOT APPLY IF THIS PRODUCT: (a) IS USED WITH PRODUCTS NOT SOLD OR LICENSED BY NINTENDO (INCLUDING, BUT NOT LIMITED TO, NON-LICENSED GAME ENHANCEMENT AND COPIER DEVICES, ADAPTERS, AND POWER SUPPLIES); (b) IS USED FOR COMMERCIAL PURPOSES (INCLUDING RENTAL); (c) IS MODIFIED OR TAMPERED WITH; (d) IS DAMAGED BY NEGLIGENCE, ACCIDENT, UNREASONABLE USE, OR BY OTHER CAUSES UNRELATED TO DEFECTIVE MATERIALS OR WORKMANSHIP; OR (e) HAS HAD THE SERIAL NUMBER ALTERED, DEFACED OR REMOVED.

ANY APPLICABLE IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY LIMITED IN DURATION TO THE WARRANTY PERIODS DESCRIBED ABOVE (12 MONTHS OR 3 MONTHS, AS APPLICABLE). IN NO EVENT SHALL NINTENDO BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES RESULTING FROM THE BREACH OF ANY IMPLIED OR EXPRESS WARRANTIES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR EXCLUSION OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

This warranty gives you specific legal rights. You may also have other rights which vary from state to state or province to province.

Nintendo's address is: Nintendo of America Inc., P.O. Box 957, Redmond, WA 98073-0957 U.S.A.

http://www.nintendo.com/consumer/manuals/warrantytext_eng.jsp

So you bought a warrenty not knowing what it covered and now you want to screw EBgames. And EBgames is in the wrong how?nosedive51

So you bought a warrenty not knowing what it covered and now you want to screw EBgames. And EBgames is in the wrong how?nosedive51

So you bought a warrenty not knowing what it covered and now you want to screw EBgames. And EBgames is in the wrong how?nosedive51

[QUOTE="nosedive51"]So you bought a warrenty not knowing what it covered and now you want to screw EBgames. And EBgames is in the wrong how?PikaPichu

I don't live in the US, but when I went there, I bought a PSP and they offered me a similar warranty, I didn't buy it.
I wouldn't recommend buying those warranties, as they don't really cover anything else besides what Nintendo can do for you.
This warranties will never replace screen scratches, not even dead pixels!!! you can see it in the manual, they say that dead pixels are 'normal' on a plasma screen, so I really don't see the point of buying a warranty that you already have with Nintendo.

And for the guy who wants him to open his DS and mess with the circuits, I think that won't work either, the moment you open your DS you lose complete warranty for it, you won't get a replacement and it won't work anymore... Maybe you should talk to a manager of eb games or directly mail nintendo, I'm sure something can be done. Good Luck!

When going back to get a replacement ALWAYS blame it on software cause it is not questionable if its true or not and it ain't your fault its the manufacturer. I've returned many things from mp3s and even a 32 inch LCD what i'm most proud of is my 360 I've returned that 3 times (luckly they never checked the warranty sticker at furtureshop) I tried "modifing it" 3 times and failed fourth time it worked.

so basicly go back to eb and tell them it keeps turning off when you play or something...

I don't see how they will blame you for that

OK, this is what I did.  They would not take my DS back as it had major physical damage.  I then smashed it against my bed post, microwaved it, and left it in the rain! It then didn't power up and they traded it in no problemo :)Shaz123

yeh...i rmember a guy working at eb who as trying to sell a warranty for the ds i believe and he recommended it by saying that the mom could throw the ds like a football if they wanted to and have it returned for another lol.jacobs06

threaten to call their customer assitance line and give their store a bad review for making false claims about you warrenty. see how long it then takes for them to replace your ds.