Two free game downloads with Family Account???

This topic is locked from further discussion.

Avatar image for agrippi
agrippi

1195

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

#1 agrippi
Member since 2003 • 1195 Posts

The way the FAQ reads on Club Nintendo, it sounds like you can use more than one free game download if you own more than one copy of Mario Kart 8. I have my own copy and was able to download my game, but my son also has a copy too and it won't let him download his game even if he logs in under his settings in our family account. We get an error saying that the Family Account Admin (me) needs to download the game. I tried, but was never give the option to do so when I logged in. Finally, I used the Need Help link and emailed them about this, as there was a specific entry in their FAQ about this that states to email them. I haven't heard back yet (this was on launch day).

Has anyone else had to go through this process? And if so, was anyone able to get it to work or did Nintendo reply in a timely manner to resolve this? If the download won't work, I'd like to sell it or let him give it to his friend.

Avatar image for nini200
nini200

11484

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

#2 nini200
Member since 2005 • 11484 Posts

Use Internet Explorer. Club Nintendo is 100% compatible with that browser.

Avatar image for agrippi
agrippi

1195

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

#3 agrippi
Member since 2003 • 1195 Posts

No one else has dealt with this? Sorry, but the internet explorer comment doesn't answer the question ;-) Witty....yes. Helpful...not so much. lol

Avatar image for nini200
nini200

11484

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

#4 nini200
Member since 2005 • 11484 Posts

@agrippi said:

No one else has dealt with this? Sorry, but the internet explorer comment doesn't answer the question ;-) Witty....yes. Helpful...not so much. lol

What browser do you use?

Avatar image for agrippi
agrippi

1195

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

#5 agrippi
Member since 2003 • 1195 Posts

@nini200: I've tried chrome, firefox and IE. it's not a compatibility thing....it is a "multiple games being downloaded with a Family Account thing (I'm pretty sure)

Avatar image for nini200
nini200

11484

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

#6  Edited By nini200
Member since 2005 • 11484 Posts

@agrippi said:

@nini200: I've tried chrome, firefox and IE. it's not a compatibility thing....it is a "multiple games being downloaded with a Family Account thing (I'm pretty sure)

Ok well call Nintendo. They'll help.

Avatar image for trugs26
trugs26

7541

Forum Posts

0

Wiki Points

0

Followers

Reviews: 1

User Lists: 0

#7 trugs26
Member since 2004 • 7541 Posts

Nintendo's customer support is generally really good. Let us know how the outcome goes. Good luck.