I've had UVerse since late 2006. I was one of the first customers in this area in fact. I move around a lot, so I've had a lot of experience with the service, specifically how different the installation is from place to place.
The first installation I had in 2006 was so ridiculous it almost defied description. When they came to my apartment at that time, they sent one guy around 8 a.m. to do the installation. He had incredible trouble and by noon we had four people there. Before the end of the day (6 p.m. for them), there were 8 people at my house. Still no working installation. The next day, there was a team of 20 people trying to install UVerse service. They finally had it working around 3 p.m.
Since that time, I've moved four times and am embarking on my fifth (and possibly final) move. Each time I've moved, the installation has improved tremendously. The last time, which was February of last year, the installation tech was hardly here.
My quality for television serivce from UVerse has always been first rate. I've only seen quality problems once, and that was not in my own home but a friend's. His TV service was fine in the downstairs area but was extremely pixelated upstairs. It took a couple of service visits to get this resolved, which required that they move the main receiver upstairs in his master bedroom closet.
As for internet problems, I had never had any real issues until very recently in my current apartment. For whatever reason, it goes out for a few seconds every now and then. It's not THAT big of a deal when just browsing, but it wreaks havoc on my VPN. About every ten minutes, it disconnects over this issue, and the VPN takes another minute or two to automatically reconnect. That is incredibly annoying when you are trying to work from home and have quite a bit to do. I was going to have them come and check on the problem, but since I am moving again, I'm just going to see how it goes after installation at the new place. Since I plan to work from home a lot more often now, I am going to have to be more insistent that any such issues be fixed as soon as they appear.
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