Embarrasing chat with Microsoft Customer Service Agent

System Initial Question/Comment: Still can't download Windows Movie Maker 2.1 10:16:39 AM

System____ has joined this session! 10:16:39 AMSystem Connected with Adrian 10:16:47 AM

____: Welcome to Microsoft Customer Service Chat. How may I assist you, ____? 10:17:50 AM

____: I just talked to____about downloading Windows Movie Maker 2.1, and____ sent me a link to download it from Microsoft Update, but it didn't say I could download it 10:18:11 AM

____: I mean, it wasn't in the list of things to download 10:18:39 AM

____: Okay, I will help you with that. 10:19:00 AM

____:Thanks! 10:20:18 AM

____: Windows Movie Maker 2.1 may have been installed on your computer already. Let us check if you have Windows Movie Maker 2.1 installed on your computer or not. 10:20:18 AM

____: May I know the edition and version of Windows you are using? E.g., Windows XP Home Edition 10:20:42 AM

____: It's the Home Edition 10:21:04 AM

____: Thank you. 10:21:09 AM

____: Shall I proceed with the steps? 10:21:13 AM

____: Sure 10:21:39 AM

____ Click on Start 10:21:49 AM

____: Got it 10:22:19 AM

____: Click on All Programs, Select Accessories, Select Windows Movie Maker 10:22:53 AM

____ It's not in there 10:23:44 AM

____: Okay.. 10:24:14 AM

____: Click on Start, Run and type moviemk and click on OK, Michael. 10:24:37 AM

____: Okay, that worked. 10:25:06 AM

____ Now, click on Help Menu and select About. 10:26:01 AM

____: Oh, wow, I feel so embarrassed. 10:26:10 AM

____: It is Windows Movie Maker 2.1 10:26:22 AM

____: I'm sorry! 10:26:43 AM

____: That is okay, you now know that you are using Windows Movie Maker 2.1. :)

Lol, I felt so embarrassed.

What the hell is that wall of text... please break it up, its difficult to read the important bits.Samwel_X

He was trying to download Windows Movie Maker when he already had it installed on his computer.