How do I shut down a Facebook account that has been hacked that I cannot enter

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alexnollent

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#1 alexnollent
Member since 2008 • 556 Posts

Basically, over a year ago, my facebook account was hacked by someone. No idea who they were. I reported it to facebook but every time I was able to log in to that account it was hacked again.

Anyway, so I set up a new facebook account and blocked my old account so the guy wouldn't hack my new one.
About 16 months on, my old account is still there, and when I unblock it and look at it, it seems that someone regularly goes on it, however they don't write statuses or anything.
When it first happened I contacted facebook loads of times and it was never resolved.
Now I'm trying to get a job and I'd like to remove that fake account. The only problem is, that I'm afraid that if a facebook moderator reviews my old account they'll see how old it is (I set it up in 2008) and think that that is not a fake account!

Please someone give me advice..
Thanks.
Any other questions just ask,

SORRY I forgot to add, since December 2010 I have not even been able to get on the account at all! The facebook help centre is useless! There is no contact email! I cannot find where to fill out the contact form they mention.
ALSO, i've already reported the account a few months ago, and when I try to report it now it doesn't let me.

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CptJSparrow

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#2 CptJSparrow
Member since 2007 • 10898 Posts
tl;dr You email customer service and they'll do it.
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alexnollent

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#3 alexnollent
Member since 2008 • 556 Posts

Dude, there is no customer service email address!

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Pirate700

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#4 Pirate700
Member since 2008 • 46465 Posts

Easy, you have to contact customer support and you will go through the necessary security measures.

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tjricardo089

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#6 tjricardo089
Member since 2010 • 7429 Posts

Customer service might take a while but they'll get it done eventually.

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alexnollent

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#7 alexnollent
Member since 2008 • 556 Posts

I appreciatre the help but, THERE IS LITERALLY NO CUSTOMER SUPPORT! Them links you sent me, I have tried them thousands of times but they don't change anything!

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gamerguru100

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#8 gamerguru100
Member since 2009 • 12718 Posts

Use TNT on your computer.

Problem solved.

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ShadowsDemon

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#9 ShadowsDemon
Member since 2012 • 10059 Posts
Customer service is pretty much the only option.
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alexnollent

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#10 alexnollent
Member since 2008 • 556 Posts

Customer service is pretty much the only option.ShadowsDemon

There is no direct customer service with facebook.

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Pittfan666

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#11 Pittfan666
Member since 2003 • 8638 Posts

Get one of your friends on facebook to report your account via the "Help Center" link at the bottom of the facebook page.

http://www.facebook.com/help/?ref=pf