A recap of Ubisoft's policies over the years

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DanielCuc

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#1 DanielCuc
Member since 2003 • 25 Posts

Here is a video recap of how Ubisoft treats it's customers and it's business practices over the years : http://www.youtube.com/watch?v=KjfGyYMVsMc

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DanielDust

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#2 DanielDust
Member since 2007 • 15402 Posts
First was good, StarForce was the plague and it wasn't just Ubisoft, 2nd...is idiotic, no not Ubisoft, and the last I don't have a problem with, it's happening more and more but unlike the other companies Ubisoft didn't handle it well and/or they don't have a title to "bribe" the buyers with.
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WhiteKnight77

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#3 WhiteKnight77
Member since 2003 • 12605 Posts

Ubi has been "lying" and misleading customers for years. I don't see why people keep buying into their BS and still buy their games. I would only recommend games from Ubi's past and nothing after 2005 honestly. Even then, there are only certain games I would recommend to people.

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Just-Breathe

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#4 Just-Breathe
Member since 2011 • 3130 Posts
Pretty good video. Shame Ubisoft has come to this :(
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NilartPax

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#5 NilartPax
Member since 2011 • 25 Posts
As a longtime Heroes of Might and Magic player, I completely understand. I am extremely grateful that heroes 5 didn't require online. And if heres 6 does, they will most likely kill the franchise, and online multiplayer was never popular with that game, rather hotseat was. Any game that requires online connectivity simply as a means to control is a game that will never be on my game shelf. And yes, I do purchase my games. Edit: I becae curious and concerned about heroes 6 so I found this from one of their moderators; Answer #1 > It will generally be like the previous editions of Heroes : You will be able to play alone (singleplayer offline) or with other human players (multiplayer : hotseat or online). Answer #2 > NO. An Internet connection will not be required : As previously mentioned, you shall be able to play offline (singleplayer or hotseat mode).
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deactivated-5920bf77daa85

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#6 deactivated-5920bf77daa85
Member since 2004 • 3270 Posts

I don't think I've bought a new game from Ubisoft since the original Splinter Cell. All the other titles came from the bargain bin and I doubt I've finished any of them. They've had problems beyond DRM.

Their DRM policies are a symptoms of the fact that they aren't a very good or honest publisher, not the cause.

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deactivated-5920bf77daa85

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#7 deactivated-5920bf77daa85
Member since 2004 • 3270 Posts

As a longtime Heroes of Might and Magic player, I completely understand. I am extremely grateful that heroes 5 didn't require online. NilartPax
The last time I installed Heroes V, I had to run my computer in safe mode with no anti-virus and no internet. The irony of the publisher of that mess saying the next installment - or any other game - will be "always online" is laughable.

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Starshine_M2A2

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#8 Starshine_M2A2
Member since 2006 • 5593 Posts

I've only ever played two Ubisoft game franchises - Far Cry and Assassin's Creed and I've found them both to be pretty resistant to customer support. I don't think Ubisoft is a company that actively engages with what it's audience want rather than pursue new ways of competing with the markets. But that's just me.

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WhiteKnight77

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#9 WhiteKnight77
Member since 2003 • 12605 Posts

As a longtime Heroes of Might and Magic player, I completely understand. I am extremely grateful that heroes 5 didn't require online. And if heres 6 does, they will most likely kill the franchise, and online multiplayer was never popular with that game, rather hotseat was. Any game that requires online connectivity simply as a means to control is a game that will never be on my game shelf. And yes, I do purchase my games. Edit: I becae curious and concerned about heroes 6 so I found this from one of their moderators; Answer #1 > It will generally be like the previous editions of Heroes : You will be able to play alone (singleplayer offline) or with other human players (multiplayer : hotseat or online). Answer #2 > NO. An Internet connection will not be required : As previously mentioned, you shall be able to play offline (singleplayer or hotseat mode).NilartPax
Was it Ms. Kleaneasy? She had a tendency to get some stuff wrong.

I've only ever played two Ubisoft game franchises - Far Cry and Assassin's Creed and I've found them both to be pretty resistant to customer support. I don't think Ubisoft is a company that actively engages with what it's audience want rather than pursue new ways of competing with the markets. But that's just me.

Starshine_M2A2

I have been saying that for years. Ubi does not listen to it's customers one bit. If they did, GR and R6 would be vastly different games as would SC. HAWX might never have seen the light of day and such. Ubi failed at Business 101 where a company is supposed to keep the customers it currently has and attract more. Not attract new ones each time as they throw the old ones away. How they stay in business is beyond me (not really as there is always someone willing to buy their garbage unfortunately).

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kleaneasy

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#10 kleaneasy
Member since 2009 • 271 Posts

[QUOTE="NilartPax"]As a longtime Heroes of Might and Magic player, I completely understand. I am extremely grateful that heroes 5 didn't require online. And if heres 6 does, they will most likely kill the franchise, and online multiplayer was never popular with that game, rather hotseat was. Any game that requires online connectivity simply as a means to control is a game that will never be on my game shelf. And yes, I do purchase my games. Edit: I becae curious and concerned about heroes 6 so I found this from one of their moderators; Answer #1 > It will generally be like the previous editions of Heroes : You will be able to play alone (singleplayer offline) or with other human players (multiplayer : hotseat or online). Answer #2 > NO. An Internet connection will not be required : As previously mentioned, you shall be able to play offline (singleplayer or hotseat mode).WhiteKnight77

Was it Ms. Kleaneasy? She had a tendency to get some stuff wrong.

No, she reports what she's told and on very rare occasion its not right and its corrected, its impossible to be that active for that many years and get everything 100% right ;)

P.S. the above quote was not from me

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Ricardo41

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#11 Ricardo41
Member since 2002 • 1046 Posts

Any drm beyond entering the access code during install of the game is unacceptable.

Of course, drm does nothing to stop pirates from pirating a game.

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WhiteKnight77

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#12 WhiteKnight77
Member since 2003 • 12605 Posts

[QUOTE="WhiteKnight77"]

Was it Ms. Kleaneasy? She had a tendency to get some stuff wrong.kleaneasy

No, she reports what she's told and on very rare occasion its not right and its corrected, its impossible to be that active for that many years and get everything 100% right ;)

P.S. the above quote was not from me

Hiya klean, how are ya? That might not have been you this time, but it certainly was you in the from Dust forum stating that the DRM was supposed to be a one time activation and no need for a 24/7 connection. Now, after uproar from gamers and gaming websites (40+ if I am right), Ubi has had to publicly apologize (I haven't researched if you have) over the whole fiasco and remove it from the game. It's something that Ubi has had to do over the years, even if not often. Just like the video in that one thread with Chatter 1 (I saw it here and saw that it was linked to over there), Ubi has had some really screwed up policies over the years.

I had to laugh when I read the article about the CEO wanting new consoles. Does new hardware mean getting more out of a game, especially when the Ubi developers have a hard time getting the most out of what is already in use? Rainbow Six has had problems with it since Ubi Montreal first started making R6 games with the RSE engine it used for Rogue Spear. Moving to the Unreal Engine and the sound bugs that have been in the games ever since shows that they cannot get it right. Why is it only Ubi with sound bugs in one game (that I know of)? I just read about the SC HD pack and the problems that it is having and being unoptimized. Sounds like the R6 games that were ported from console to PC. Nothing surprising really.

I don't really hate you, never have. I just hate Ubi's policies and actions and incessant lying to the ones who pay the salaries of those who own this company and work for it.

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kleaneasy

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#13 kleaneasy
Member since 2009 • 271 Posts

Hiya klean, how are ya? That might not have been you this time, but it certainly was you in the from Dust forum stating that the DRM was supposed to be a one time activation and no need for a 24/7 connection. Now, after uproar from gamers and gaming websites (40+ if I am right), Ubi has had to publicly apologize (I haven't researched if you have) over the whole fiasco and remove it from the game. It's something that Ubi has had to do over the years, even if not often. Just like the video in that one thread with Chatter 1 (I saw it here and saw that it was linked to over there), Ubi has had some really screwed up policies over the years.

I had to laugh when I read the article about the CEO wanting new consoles. Does new hardware mean getting more out of a game, especially when the Ubi developers have a hard time getting the most out of what is already in use? Rainbow Six has had problems with it since Ubi Montreal first started making R6 games with the RSE engine it used for Rogue Spear. Moving to the Unreal Engine and the sound bugs that have been in the games ever since shows that they cannot get it right. Why is it only Ubi with sound bugs in one game (that I know of)? I just read about the SC HD pack and the problems that it is having and being unoptimized. Sounds like the R6 games that were ported from console to PC. Nothing surprising really.

I don't really hate you, never have. I just hate Ubi's policies and actions and incessant lying to the ones who pay the salaries of those who own this company and work for it.

WhiteKnight77

WK you know as well as anyone I wasn't the source of the information posted, I didn't 'get it wrong' as you suggested above. I was just the person passing the information on. If you've been researching you'll also know that many news sites had gotten confirmation on the DRM directly from Ubisoft (not my post) and sometime before the post I made even went live, so as I say it wasn't me who got it wrong. I was just unfortunate enough to be the only public name to the information which has meant many understandably have come back to me on it.

As to not hating me, I wasn't aware it had been suggested you did?

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WhiteKnight77

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#14 WhiteKnight77
Member since 2003 • 12605 Posts

Klean, Ubi may have stated it originally, but as the public face on the forums stating it, you become the one to whom blame is attached for getting it wrong. You get caught between the proverbial rock and a hard place while you try to fulfill that role. I have told you this before as I recall. Ubi's whole OSP DRM "solution" has turned into one big fiasco in all forms to where we are today with mass refunds from companies for said game. I believe that this is a first for a Ubisoft game and is apparently what finally made them retreat on the DRM for from Dust. Ubi only sees what impacts their bottom line and will not retreat until that is in jeopardy just as the the $5 million class action lawsuit against them for the use of Starforce finally got them to stop the use of it on their games even though gamers had asked for it to be removed or not used in games after it's initial use in SC: CT and SHIII.

Again, you being the public face that states the company line, puts you in the crosshairs for blame when the truth comes out whether or not you were originator.

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kleaneasy

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#15 kleaneasy
Member since 2009 • 271 Posts

They've not 'backtracked' because people don't like the DRM, they've agreed to patch it out because the information about its inclusion pre release was not correct. Not the same thing.

The only reason I point that out is if people start to assume this would be the end of it they might be dissapointed.... thats not to say I know what they'll do because I don't but based on the reasons its being removed I wouldnt assume thats the end.