It shipped with an issue where anything on the screen looked misaligned, text on anything looked the most obvious. it was rediculously bad. (i have taken into consideration i got a fluke, because i dont see how anyone would have settled for the way it looked) and when i called up for support, it was the worst most drawn out thing ive experienced on the phone. their techs (at the time about 3 years ago) didnt know anything, it was painfully obvious they were reading off a screen the questions to trouble shoot it, i know because i had to call a few times and and went through alot of the same questions in almost the same order each time as i remember it. they refused to allow me to just send it back to them to look at it even if i paid shipping to them and back, and the guy had me taking apart the laptop to gain access to some plugs under the keyboard to see if they were seated right. they were fine, but because i didnt have a jewlers set of screwdrivers on hand, i had to cancel one of the phone sessions to gain the right tools to follow the steps he was going to walk me through. I did everything i was told be these guys to no prevail, and FINALLY they said they would take it in and so on, but after about a solid week of BS i just sold it for real cheap to a co-worker who could careless about the screen cause it was going to be used for programming at work only, and it was dirt cheap. Alienware failed on all fronts for me and im sure plenty of people have had a great experience with them (because thats how things go) i will never go back.
Im not trying to talk you out of it by any means, just throwing out another company who i have delt with personally also, and have just ordered another PC from them again, and i have delt with their tech department also. The tech guys there are VERY smart and have no need to read a script off a monitor becasue they work with PCs, I had an issue with a graphics card on a desktop and in about 15 min on the phone with them, they setup an overnight delivery of a brand new graphics card before they had the old one. paid for shipping both ways and were great on the phone (plus they speak clear english, make sure you have a spanish to english dictionary around when on the phone with Alienware, if its the same company as 3 years ago)
All im saying is, check em out if your going to spend top dollar on something you really want to work right, and if **** happens, your taken care of on the back end.
this is my experinece, others will vary accordingly.
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