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Griffonzo

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#1 Griffonzo
Member since 2008 • 25 Posts

 Hello, I have came back to the forums for desperate help.

 I was on the computer when suddenly the power supply went on full throttle and the screen froze. I turned it off in case it was a cooling problem, and then rebooted it. Though nothing was displayed on the screen, the rest of the computer still functioned. I peered into the case and saw that the ATI card had two red lights glowing that I never saw before. Once again, I turned it off and made sure that the two six pin connectors from the power supply was in correctly and made sure everything else from the graphics card was secured. This time when I turned it on, the red lights did not show and there was still a blank screen. I even tried to touch the graphics card's fan as the computer was on and it wasn't functioning either. Im afraid that my graphics card has turned to the worse and I need some opinions or answers on this.

 Here are my basic specs:

Intel E6300 @1.86 GHZ (1.87)

ATI HIS 4870 512 MB GDDR5

2 gigabytes of ram

HD 360 gigabytes

700W Power Supply

 

I am really frustrated, and L4D comes out next week :(

 

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Plo_Koon_basic

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#2 Plo_Koon_basic
Member since 2003 • 801 Posts
not to be rude or anything, but don't tell us, tell ATI or HIS about your problem and they should have u RMA it or try the place you bought it from.
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Griffonzo

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#3 Griffonzo
Member since 2008 • 25 Posts
I have tried, but the HIS website's technical page is confusing, because some features such as choosing what brand of graphics card you have does not show up in a list, even entering the information before some of the broken features does not work, and also the company does not have a page for common problems and technical errors. ATI has a technical page, but only from choosing some of it's common problems and answers, and search is too complicated for my basic problem. So, I need an opinion, an answer, anything for more in-depth detail before I go to ATI's graphics support and wait in line or anyone who can solve my dilemma. :|
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Gamerkat

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#4 Gamerkat
Member since 2008 • 1693 Posts
Sounds liek a fried psu.
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Griffonzo

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#5 Griffonzo
Member since 2008 • 25 Posts
Now that you mention it, earlier my computer has been crashing randomly. I thought it could be because of insufficent ram, but I took off my case's door and there was no more crashing. I even looked at a temperature monitoring program and my computer was 15 degrees cooler. But the problem is to remember that the rest of the computer is working. If anyone knows what the two glowing red lights mean could be VERY useful. It can still be a power supply issue, maybe a broken PCI slot, or just something technical with the graphics card.
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wklzip

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#6 wklzip
Member since 2005 • 13925 Posts

I have a feeling that your PSU fried the GPU.

What was the PSU model?

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Griffonzo

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#7 Griffonzo
Member since 2008 • 25 Posts
I regret getting this PSU, it's a Rocketfish 700W. After getting this PSU and then found how noisy it is and could be the cause of my computer getting hot, I looked online and found it doesn't get the greatest reviews. I turned to ebay since most Power supplies are just too expensive for my budget, and suprising the power supply was worth a lot more than the price I recieved it at. Also, it's not refurbished or damaged, its was new when shipped.
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wklzip

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#8 wklzip
Member since 2005 • 13925 Posts

I regret getting this PSU, it's a Rocketfish 700W. After getting this PSU and then found how noisy it is and could be the cause of my computer getting hot, I looked online and found it doesn't get the greatest reviews. I turned to ebay since most Power supplies are just too expensive for my budget, and suprising the power supply was worth a lot more than the price I recieved it at. Also, it's not refurbished or damaged, its was new when shipped.Griffonzo

Im sorry to hear that, i learned a bit of the rocketfish psu's not so long ago, and they are terrible from what i've been hearing so far.

You should aim for the corsair 550vx and RMA your gpu, that is your best bet.
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Griffonzo

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#9 Griffonzo
Member since 2008 • 25 Posts

All right, thanks for the advice, that could probably be. Though I think I can take out my graphics card and examine it more closer for any obvious problems to the card. Then I can plug the VGA outlet straight to my computer, but from my understanding, the VGA outlet from my computer is broken. I have taken a turn to the worse im afraid, and if only I still had my old GPU that I sold to a friend I could've had a possibility of recovering some of my stuff on my computer before a long sleep of upgrading.

Thank you. But if there still is anyone who knows what the red lights mean, that'll be even more supportive. Now I will attempt to go to ATI's customer support in order to conclude this and see how I will be able to replace my graphics card.

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Gamerkat

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#10 Gamerkat
Member since 2008 • 1693 Posts
Dead gpu caused by psu. Thats very bad. I suggest you do your best to order your parts online, Rocketfish is a horrible brand. Antec or corsair is what ya need. Try to get a new hd 4870.
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Griffonzo

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#11 Griffonzo
Member since 2008 • 25 Posts
All right, thanks. But I have one more question, how can I be able to RMA my ATI 4870 when the power supply fried it? Also, would I have to ship the card to HIS or Newegg where I bought it?
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Gamerkat

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#12 Gamerkat
Member since 2008 • 1693 Posts
Well dont tell HIS that it was friend by your power supply. Tell them that it just died.
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#13 Marfoo
Member since 2004 • 6006 Posts
Here is what the diagnostic LED's mean (they are labeled on the PCB).

HD4870 LEDs
D1601 - Red LED On, shows critical temperature fault
D1602 - Red LED On, shows External power connector A was removed
D1603 - Red LED On, shows External power connector B was removed
D601 - Red LED On, shows critical Core power fault

(taken from game.amd.com Radeon forum sticky).
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Griffonzo

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#14 Griffonzo
Member since 2008 • 25 Posts

Here is what the diagnostic LED's mean (they are labeled on the PCB).

HD4870 LEDs
D1601 - Red LED On, shows critical temperature fault
D1602 - Red LED On, shows External power connector A was removed
D1603 - Red LED On, shows External power connector B was removed
D601 - Red LED On, shows critical Core power fault

(taken from game.amd.com Radeon forum sticky).Marfoo

 That explains a lot. I can make a very good assumption that the lights shown were D1601 and D1602 since the lights were close to each other. So, I guess I can conclude that the power supply fried by graphics card, and yes, I will definitely make sure to tell a white lie here and there for the future of my computer, and also because companies are really greedy and it's all about the people man! ;)