ATI Catalyst Mobility cannot be downloaded due to incompatible hardware...

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natethegreat235

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#1 natethegreat235
Member since 2003 • 171 Posts

I have a HP Dv6-6135dx pavilion laptop.
It has a switchable graphics AMD 6620G and an AMD 6750M. I realized my games were struggling. So I went to check the graphics properties by left clicking and finding it on Catalyst Control Center. Every time I that it says that my computer doesn't have a proper AMD driver or that I don't have the graphic adapter on my computer. Control panel sees both, recognizes both, and says they are both running fine. I checked the performance on the two cards, there was nothing being run through the 6750m. 
I tried to update it and I install the latest mobility suite that has the newest drivers (or any drivers), but when it tries to install/update it agains says ATI Catalyst Mobility cannot be downloaded due to incompatible hardware. Install the correct driver... Gfx adapter not connected.

It also has an A8-3500M APU with radeon hd graphics.... That won't update either, I get an "error can't rewrite catalyst/mobility/ATIMMcDNAld.MSI. 

I went to HP and they had a BIOS update.... Did that, didn't change anything. Also installed catalyst control center/gfx drivers from HP for this computer... They sucessfully installed but changed nothing.

I uninstalled and reinstalled the drivers on both the 6620G and the 6750m. No change.

I am running Windows 7 64-Bit.

I have no idea what to do... Any ideas? 

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Mouche27

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#2 Mouche27
Member since 2013 • 25 Posts
Hello Nate! I am having the same problem, and i was wondering if you manage to fix it?
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NEWMAHAY

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#3 NEWMAHAY
Member since 2012 • 3824 Posts
I had a similar problem with my HP computer with my 6770m. I originally thought my gpu died. I couldn't get it working through HP and HP support. Drivers on HP website were no help at all as well. I have a solution to the problem but I been in lab for 24 hours (not at my laptop), I can send it to when I get the chance (if you haven't fixed it yet).
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ronvalencia

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#4 ronvalencia
Member since 2008 • 29612 Posts

I have a HP Dv6-6135dx pavilion laptop.
It has a switchable graphics AMD 6620G and an AMD 6750M. I realized my games were struggling. So I went to check the graphics properties by left clicking and finding it on Catalyst Control Center. Every time I that it says that my computer doesn't have a proper AMD driver or that I don't have the graphic adapter on my computer. Control panel sees both, recognizes both, and says they are both running fine. I checked the performance on the two cards, there was nothing being run through the 6750m.
I tried to update it and I install the latest mobility suite that has the newest drivers (or any drivers), but when it tries to install/update it agains says ATI Catalyst Mobility cannot be downloaded due to incompatible hardware. Install the correct driver... Gfx adapter not connected.

It also has an A8-3500M APU with radeon hd graphics.... That won't update either, I get an "error can't rewrite catalyst/mobility/ATIMMcDNAld.MSI.

I went to HP and they had a BIOS update.... Did that, didn't change anything. Also installed catalyst control center/gfx drivers from HP for this computer... They sucessfully installed but changed nothing.

I uninstalled and reinstalled the drivers on both the 6620G and the 6750m. No change.

I am running Windows 7 64-Bit.

I have no idea what to do... Any ideas?

natethegreat235

Try http://leshcatlabs.net/ mod'ed mobile drivers.

Have you tried to assign the game with high performance setting in the control panel?

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NEWMAHAY

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#5 NEWMAHAY
Member since 2012 • 3824 Posts
http://leshcatlabs.net/ as Ron suggested should fix the problem