Batman Arkham Asylum won't load save

Ok so i backed up the eidos folder where the saved game files and other misc files are. I installed a new OS.(from 32 bit to 64 bit of windows 7) Installed the game, and I put the backed up folder in the correct spot (my docs), loaded up the game and it won't recognize them! It just asks me to start a new game. So i did, let it recreate the eidos folder, and swapped the contents and unsuccessfully loaded the saved game. Didn't even recognize it, just like before.

Now i sign into gfwl profile fine!

does anyone know what to do, i just really want to finish this game... from where i left off.

(i emailed support and it they give me the correct fix i'll post it on here for someone else who may have this problemo.

so you're saying there's a fix?

No no no i meant i emailed them and i'm waiting if there's a fix they can tell me. im open to suggestions.

Here's what they sent me.

"Dear Customer, Regarding your request for console support. Please find your answer below.

We apologize for the trouble you are having, however we cannot guarantee your backed up game saves will carry over to the next machine. You would have needed to back up the Games for Windows live folder as well. We apologize for the trouble you are referring to.
Thank you for contacting the SQUARE ENIX Support Center. For additional assistance with this issue, you can reply to this email directly. For assistance with a new issue, please visit the SQUARE ENIX Support Center athttp://support.na.square-enix.com."

bs... now im gonna have to go and pirate a save or something because of this bs.