1. Steam could be updating his files in the background.
2. His Steam connection settings may be at the wrong speed.
3. His connection is unstable, slow, or infected with spyware, adware, malware.
4. What the guy above me said.
If his pings are fine in the server search, but increase in-game, it's a settings issue with probably graphics, sound, or netspeed. If his pings during the server search are high, it's his Steam settings or probably his physical connection or a problem on the ISP side.
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