EA downloader Crysis SCAM!!!

I bought Crysis as a download from EA store, but there is not option to download. Apparently, when I was selecting my product, there were two "Crysis" games available. One of them had a little trademark sign, and that was the one I did not select... and that was the one I was supposed to choose. So now, I spent 50 dollars plus a fee for a defunct download. I checked to see if I could cancel my order, but nope, downloads can't be cancelled, so I'm screwed. Any suggestions?

yeah im going todo it tomorrow, i ordered it today at like 10 PM, and their business hours are 9:00-5:00 so i could not get an agent on the phone.Deamon321

double agent? bond...james bond....*walks away slowly*

I'm confused.... how do they have 2 selectable options that you can pay for and yet one doesn't actually let you download the game? What's the purpose of that selection? Donate $50 to EA?nosferatu

now you understand why I am so frustrated. please go to the website and try it if you do not belive me. one of them says crysis, the other says crysis with a trademark symbol next to it.

Did you download the download manager so you can download the game? I am sure that is your problem.

[QUOTE="nosferatu"]I'm confused.... how do they have 2 selectable options that you can pay for and yet one doesn't actually let you download the game? What's the purpose of that selection? Donate $50 to EA?Deamon321

now you understand why I am so frustrated. please go to the website and try it if you do not belive me. one of them says crysis, the other says crysis with a trademark symbol next to it.

Did it ever come to mind that maybe it's YOU that made a mistake and not EA? What you are saying makes no sense at all, which leaves me to believe that you don't know what you are doing. Contact customer support for help.

I just checked EA Store and I can only find 1 Crysis product in their database...

...yeah

...my money is on the OP making some boneheaded mistake. I'm pretty sure he'll realize the mistake he made then stop replying to the thread. I hope he keeps us updated on the situation because i'm really curious to know what he did wrong.

I've never bought anything from the EA store so not sure how they operate. However I did check the website and I only see 1 copy of Crysis regular edition for $50 and the special edition for $60. Now under delivery options it gives you 2 choices, digital and physical.... Did you by chance select the physical copy by mistake?

Either way, a call to their customer service department should clear things up. If for some reason they tell you they can't find a record of you buying it, but it's still charged on your card.....You will simply have to call up your credit card company or bank and tell them you want to dispute an online charge. most of them will allow 3 disputes a year for this exact reason. Most of the time the money is deposited back in your account the same day.

Last time I called Ea support, Pierce Brosnan came at my door and tryed to asphyxiate me with his chest hairs.

Moral of the story? Don't blame EA for poor James Bond game!

Seriously, suck for you, Crysis is soooo great. /hand a cookie to the thread creator

Yup only one Crysis and two delivery options. Great going OPFragMonkey09

If you want to see the problem, click on "Add to cart" then choose digital. You will be able to choose "Crysis" or "Crysis®". I chose the first one, which screwed me over.

[QUOTE="FragMonkey09"]Yup only one Crysis and two delivery options. Great going OPDeamon321

If you want to see the problem, click on "Add to cart" then choose digital. You will be able to choose "Crysis" or "Crysis®". I chose the first one, which screwed me over.

He speaks the truth. Just went to their site and it does give you an two different options, Crysis and Crysis(r). I don't know whats different between the two though. If someone wants to try ordering both, we can find out though :)

[QUOTE="Deamon321"]

[QUOTE="FragMonkey09"]Yup only one Crysis and two delivery options. Great going OPuberchrislol

If you want to see the problem, click on "Add to cart" then choose digital. You will be able to choose "Crysis" or "Crysis®". I chose the first one, which screwed me over.

He speaks the truth. Just went to their site and it does give you an two different options, Crysis and Crysis(r). I don't know whats different between the two though. If someone wants to try ordering both, we can find out though :)

It looks like the first one is the international version with different language options (or at least japanese) Where as the second one is english only? Then again that would kind of eliminate the need for asking which language you want it in. So my other other guess would be that the first one gives you a choice between the server you download it from....America or Japan? Either way it shouldn't make a difference. Have you downloaded the download manager from EA?

Yeah... After you click add to card you select Delivery Method (digital), language (English US), and then... "Step Three:", Crysis or Crysis (R).

The website developers seem to have forgotten about good ol' common sense in favor of all those pretty flash animations :P

[QUOTE="Deamon321"]

[QUOTE="nosferatu"]I'm confused.... how do they have 2 selectable options that you can pay for and yet one doesn't actually let you download the game? What's the purpose of that selection? Donate $50 to EA?BlackAlpha666

now you understand why I am so frustrated. please go to the website and try it if you do not belive me. one of them says crysis, the other says crysis with a trademark symbol next to it.

Did it ever come to mind that maybe it's YOU that made a mistake and not EA? What you are saying makes no sense at all, which leaves me to believe that you don't know what you are doing. Contact customer support for help.

I just checked EA Store and I can only find 1 Crysis product in their database...

I doubt it matters which one you selected. One problably has support for other languages. Did you receive the confirmation email? If you did not receive any confirmation then i doubt the order went through. If you have received the confirmation contact EA customer service via email. Make sure you provide all your info including the last 8 didgits of your credit card. They reply quickly most times. There is no telephone support. Deihmos

yeah i know i just called, waited on hold for 30 mins and then they told me that i should expect an email in the next couple of days. I swear im never buying from this joke of a company again. WHAT IS THIS? I PAID FOR SOMEHING AND I DONT GET IT? i have a reciept, i ahve the acount confermation email, everything but they didnt send me any serial key in the email.

[QUOTE="Deihmos"]I doubt it matters which one you selected. One problably has support for other languages. Did you receive the confirmation email? If you did not receive any confirmation then i doubt the order went through. If you have received the confirmation contact EA customer service via email. Make sure you provide all your info including the last 8 didgits of your credit card. They reply quickly most times. There is no telephone support. Deamon321

yeah i know i just called, waited on hold for 30 mins and then they told me that i should expect an email in the next couple of days. I swear im never buying from this joke of a company again. WHAT IS THIS? I PAID FOR SOMEHING AND I DONT GET IT? i have a reciept, i ahve the acount confermation email, everything but they didnt send me any serial key in the email.

Ok now story is starting to sound fishy. A couple of days? If you're really telling the truth, demand to speak with a supervisor and don't hang up the phone until Crysis is actually downloading. If they don't go for it and still give you "couple of days" response.... Cancel the charge on your card. Personally that would be the first t hing I did tomorrow morning. Cancel the charge, go to Best Buy and just buy the physical copy.

After looking at the EA store .....I'm never going to buy any game from them via digital distrubtion. Not because of your story, but because it's obvious EA is trying to lower the high standard Valve set years ago. Charging $5 extra to allow you to odwnload the game for 2yrs... wow. I understand that bandwidth is expensive, but Valve seems to do alright with it. If it was $5 extra for unlimited downloads for an unlimited time, I'd be more understanding.....only 2yrs though? Horrible model.....

[QUOTE="Deamon321"]

[QUOTE="Deihmos"]I doubt it matters which one you selected. One problably has support for other languages. Did you receive the confirmation email? If you did not receive any confirmation then i doubt the order went through. If you have received the confirmation contact EA customer service via email. Make sure you provide all your info including the last 8 didgits of your credit card. They reply quickly most times. There is no telephone support. SuperBeast

yeah i know i just called, waited on hold for 30 mins and then they told me that i should expect an email in the next couple of days. I swear im never buying from this joke of a company again. WHAT IS THIS? I PAID FOR SOMEHING AND I DONT GET IT? i have a reciept, i ahve the acount confermation email, everything but they didnt send me any serial key in the email.

Ok now story is starting to sound fishy. A couple of days? If you're really telling the truth, demand to speak with a supervisor and don't hang up the phone until Crysis is actually downloading. If they don't go for it and still give you "couple of days" response.... Cancel the charge on your card. Personally that would be the first t hing I did tomorrow morning. Cancel the charge, go to Best Buy and just buy the physical copy.

After looking at the EA store .....I'm never going to buy any game from them via digital distrubtion. Not because of your story, but because it's obvious EA is trying to lower the high standard Valve set years ago. Charging $5 extra to allow you to odwnload the game for 2yrs... wow. I understand that bandwidth is expensive, but Valve seems to do alright with it. If it was $5 extra for unlimited downloads for an unlimited time, I'd be more understanding.....only 2yrs though? Horrible model.....

That's EA for you. It's all about the money and nothing else. The more time passes, the more EA becomes identical to the bankers in the WaMu commercials.

Well i checked my credit card statement and turns out these fools havent charged me yet for some reason... is this another problem on its own now? jesus christ. DO SOMETHING RIGHT EA!

Well i checked my credit card statement and turns out these fools havent charged me yet for some reason... is this another problem on its own now? jesus christ. DO SOMETHING RIGHT EA!

Deamon321

I think it's the same problem and I think EA is not at fault. Let me sum it up for you:

1) You can't download the game

2) Your credit card hasn't been charged

3) You seem to have been confused by the buying process

----- Perhaps you didn't actually ever buy it? I don't think EA is being malicious here. If anything is their fault it would be having an interface that you find confusing, but stop calling them crooks etc for what clearly appears to be your mistake.

[QUOTE="Deamon321"]

Well i checked my credit card statement and turns out these fools havent charged me yet for some reason... is this another problem on its own now? jesus christ. DO SOMETHING RIGHT EA!

nosferatu

I think it's the same problem and I think EA is not at fault. Let me sum it up for you:

1) You can't download the game

2) Your credit card hasn't been charged

3) You seem to have been confused by the buying process

----- Perhaps you didn't actually ever buy it? I don't think EA is being malicious here. If anything is their fault it would be having an interface that you find confusing, but stop calling them crooks etc for what clearly appears to be your mistake.

im sure I have actually bought it because i got a reciept in my email, I have an order #, an SKU #, and everything else.They just havent charged it forsome reason and im damn sick of waiting.

you have to wait a couple a days for a digital download? hahahaha. Why not just buy it from the store then? digital downloads are supposed to be instant.DarkRecruit

I know...

well if nothing has been charged then everything is ok. Just go out to bestbuy and buy it.gatorteen

what if they charge it later? canceling/disputing a charge isnt that easy, it takes time/patience and it is frustrating.

UPDATE*- THEY AHVE OFFICIALLY CHARGED MY CREDIT CARD AND I STILL DO NOT HAVE THE GAME. so yeah, now its illigal and they won't pick up their phones...

and to all who thought i would be dumb enough to have purchased the physical copy and expect a digital, this is what it says:

Crysis

• PC
• Electronic Download

• Electronic Download

Your bank probably dragged their feet on this one. And if it has charged now you should be able to see it in the Download Manager when you log in under the account that you used to purchase the game.

If it's still not there then ring hell until you get a hold of EA Support. Make sure you reference them your order number and SKU to prove that you have bought it.

I too bought Crysis over the EA Store and Download Manager and had no problems placing the order and downloading it. The installation was the part that caused frustration.

Your bank probably dragged their feet on this one. And if it has charged now you should be able to see it in the Download Manager when you log in under the account that you used to purchase the game.

If it's still not there then ring hell until you get a hold of EA Support. Make sure you reference them your order number and SKU to prove that you have bought it.

I too bought Crysis over the EA Store and Download Manager and had no problems placing the order and downloading it. The installation was the part that caused frustration.

sykonfc

by any chance do you remember if you selected crysis or crysis (R)? oh and btw, i call and they either never pick up or transfer 1 million times and then just tell me they can't help and that theyll send an email. they sent me the same damn email 1000 times. If it is not there by tommarow I am rebuking the charge and buying a physical copy.

well yeah I am about to cancel the charge so this story is at an end... I emailed, got no usefull info, called over 15 times and nothing, Im sick of this B.S.. I am going to go buy a physical copy from gamestop tommarow so yeah.

[QUOTE="sykonfc"]

Your bank probably dragged their feet on this one. And if it has charged now you should be able to see it in the Download Manager when you log in under the account that you used to purchase the game.

If it's still not there then ring hell until you get a hold of EA Support. Make sure you reference them your order number and SKU to prove that you have bought it.

I too bought Crysis over the EA Store and Download Manager and had no problems placing the order and downloading it. The installation was the part that caused frustration.

Deamon321

by any chance do you remember if you selected crysis or crysis (R)? oh and btw, i call and they either never pick up or transfer 1 million times and then just tell me they can't help and that theyll send an email. they sent me the same damn email 1000 times. If it is not there by tommarow I am rebuking the charge and buying a physical copy.

/shameful bump

I hate thread necromancy but I had too.

Anyway, sorry I didn't see this sooner. No, I went and bought the game on EA Store and there is only one Crysis® listed to buy. I didn't see another.

I bought Crysis as a download from EA store, but there is not option to download. Apparently, when I was selecting my product, there were two "Crysis" games available. One of them had a little trademark sign, and that was the one I did not select... and that was the one I was supposed to choose. So now, I spent 50 dollars plus a fee for a defunct download. I checked to see if I could cancel my order, but nope, downloads can't be cancelled, so I'm screwed. Any suggestions?

Deamon321

I don't have any suggestions besides for, Do everything in your power to avoid EA Games for the rest of your life. They are a bunch of absolute morons and I have blacklisted them from my life ever since I tried to play Battlefield 2: Modern Warfare on the Xbox a long while back.

ok u go, u click crysis, method-digital, and then tehre will be 2 crysises.Deamon321

No there isn't. You go to EA Store, you add Crysis to your cart, say you want to Digitally Download it, select the language and then you go to your cart to check out.

Please, take a screenshot of what you are saying because it sounds like crazy talk to me. You did go to eastore.ea.com right?

[QUOTE="Deamon321"]ok u go, u click crysis, method-digital, and then tehre will be 2 crysises.sykonfc

No there isn't. You go to EA Store, you add Crysis to your cart, say you want to Digitally Download it, select the language and then you go to your cart to check out.

Please, take a screenshot of what you are saying because it sounds like crazy talk to me. You did go to eastore.ea.com right?

You're right, although I can vouch for the OP: There did use to be another field after you pick language. It went Delivery method, Language, and then another drop down menu titled "Third Option" or something like that, which offered Crysis, or Crysis(R). I took a screenshot of it the first time I read this thread, but I gave up on uploading and posting it since I lost interest in the thread... and got a bit lazy :P But yeah, there was a third field. I bet it was just a bug they fixed ("Third Option" or whatever it was titled didn't make much sense at the time, nor did it sound like it was supposed to be there).

EDIT: Ah yes, there we go:

Yeah... After you click add to card you select Delivery Method (digital), language (English US), and then... "Step Three:", Crysis or Crysis (R).

The website developers seem to have forgotten about good ol' common sense in favor of all those pretty flash animations :P

MasterYevon

"Step Three" it was.