yes actually, the guys that administer our AD do get paid the same as i do. also, our server engineers, aside from running reports, do have down time. finally, we have probably 100+ application analysts, not just a few "guys".... and based on the amount of work that we do to prevent tickets from even getting to them, i know they have down time. and no, working support tickets is not entry level work. saying so is just ludicrous. just shows how big of a head you have. just because your company puts highschool students on working support tickets, or non english speaking indians, doesnt mean every IT group in the world is organized to have people with no experience or education in that role. some companies actually want quality and efficient support, and fill positions like watching interfaces with "entry level" candidates. a quality desktop support candidate with have a minimum of 2 certifications, a degree and 5 years in an enterprise level environment. that isnt entry level. so **** off, and follow your own advice. dont presume that your big head knows everything, and that all IT groups are structured in the apparently inefficient and horribly managed way that your company is.Geminon
I'm amused by the fact that even after all this you still have no idea what I'm talking about. I asked you about AD Architects and you think I'm talking about sys admins. I'm not talking about system administrators, I'm not talking about the rack and stack guys in the DC, and I'm certainly not talking about the guys who work IRs on a daily basis.
I'm talking about the guys who design and build the ticketing and monitoring systems for worldwide companies. I'm talking about the guys who design and build private cloud solutions for national banks. I'm talking about the guys who design the entire IT infrastructure for an automobile manufacturer. There is a world of difference between what these guys do and what desktop support techs do.
When I talk about support organizations, I'm not talking about my company. I'm talking about the Fortune 500 and Fortune 100 companies and state/federal government organizations that I do work for. Everyone's support org is a little bit different. Taxonomy and structure vary according to business needs as well as what IT ops framework they modelled themselves after (MOF, ITIL, COBIT, etc) but there are some things that are usually pretty constant, like the fact that Tier 1 and Tier 2 support techs are about the lowest skilled positions in an ops organization. Yes, these guys will have downtime from time to time, but they also don't get paid anything like what solution architects make. There are many, many jobs in IT that carry more responsibility than being the guy who tells end users to reboot their workstation.
As I said, the reason I'm ragging on you is because you came in here and told everyone that if they don't have downtime then it's because they are not as efficient as you because (in your imagination) every IT job must be like yours. They are not. I can't even imagine the level of dumbass that goes into making a statement like that, but you're starting to help me understand. :P
-Byshop
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