god damn Radeon 7770!

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KBigdog

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#1 KBigdog
Member since 2009 • 45 Posts

so yesterday in the post i received my new sapphire hd 7770 and stuck it in my computer (which runs windows vista btw). now since switching it on again everything has stopped working! i am getting messages saying 'desktop window manager has stopped', 'windows sidebar has stopped', shockwave flash won't work so i basically can't use the internet, and worst of all i can't play dota 2! now I'm notparticularly good at computers, as you may have guessed, but does anyone have some Iideas for what i can do to fix this?! any help very much appreciated!!

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darksusperia

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#2 darksusperia
Member since 2004 • 6945 Posts
Uninstall your drivers and reinstall
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KBigdog

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#3 KBigdog
Member since 2009 • 45 Posts

thanks for the help but I have tried this quite a few times now and the same thung keeps happening. i can tell it hasnt worked ad soon as my computer is restarted as the sidebar never appears

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sailor232

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#4 sailor232
Member since 2003 • 6880 Posts

Make sure the Graphics card is seated (put in) properly. You are getting into windows? You should run windows in Safe mode, uninstall the graphics drivers, restart computer and see if that fixes it, also install drivers for the graphics card from the cd that is given to you.

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KBigdog

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#5 KBigdog
Member since 2009 • 45 Posts

yep I'm getting in to windows fine, have uninstalled then installed the drivers several times, ha e made sure the card is inserted properly, the computer seems to be acknowledging it is there perfectly well, i.e. if i look in my device manager it appears under display adapters, even saying that the device is working properly and the drivers are up to date... when I uninstall the drivers, windows sidebat, flash etc start working fine but then once i install the drivers again, then restart the computer i get the same priblems. any ideas?

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blaznwiipspman1

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#6 blaznwiipspman1
Member since 2007 • 16905 Posts

make sure you're getting windows vista drivers and they're the right 32bit/64 bit drivers.

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KBigdog

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#7 KBigdog
Member since 2009 • 45 Posts

haha of course. flip this is frustrating

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KBigdog

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#8 KBigdog
Member since 2009 • 45 Posts

just as a bit more info my windows system assessment tool stops working every time i try and run it and my catalyst control centre also stops working

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blaznwiipspman1

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#9 blaznwiipspman1
Member since 2007 • 16905 Posts

update vista to the latest service pack if you haven't done so. Im told the older versions of vista were garbage

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KBigdog

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#10 KBigdog
Member since 2009 • 45 Posts

Ok so vista is totally up to date and it seems like everything is fine with the card... but loads of things still fail to work. And when I disable the card through my control panel, everything works fine again. But obviously my screen is still connected to my computer through the graphics card and is working fine... I am super confused. Could it be anything to do with my PSU? The card says it needs minimum 450w and my PSU is a 500w

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SolidPandaG

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#11 SolidPandaG
Member since 2005 • 218 Posts

Ok so vista is totally up to date and it seems like everything is fine with the card... but loads of things still fail to work. And when I disable the card through my control panel, everything works fine again. But obviously my screen is still connected to my computer through the graphics card and is working fine... I am super confused. Could it be anything to do with my PSU? The card says it needs minimum 450w and my PSU is a 500w

KBigdog

Are you coming from an Nvidia card? If so, that could be behind the problems. You probably still have traces of Nvidia driver code hanging around, despite the fact that you've deleted everything. Some hidden partitions latch on because they use shared code with other hardware devices/components. What you need to do is run something like Driver Sweeperto make sure the system purges itself of any remaining hidden files that could be conflicting with the new ones.

As far as your PSU question, I'm gonna go off on a little tangent here and provide a little 411:

I generally like to have quite a bit of headroom and stay well above the minimum. This ties into PSU efficiency, where most top end ones are rated at 80% and above. What that means is its max draw of 500W is through 80% efficiency, where the rest of the wattage is lost as heat, so it's theoretically drawing let's say 625W off the wall peak (500/0.8). For that reason, the rating of a PSU can be disingenuous because some manufacturers only advertise theoretical peak wattage, and not sustained draw, so you really need to consider efficiency too--stay at or above 80. The higher the PSU wattage/efficiency, the less strain it has on it when performing tasks and the better its longevity.

Another problem with the PSU could be its lack of rails in its current delivery. The higher end models will make use of multiple rails with lower current limits to channel said current through, so that each individual rail is less likely to overheat. Think of it like a traffic system. One highway with many lanes can still get congested because it's the only available route, but several throughout the city with smaller lanes can theoretically allow for better traffic flow.

Lastly, regarding the PSU, one of the most important aspects is its amperage deliverance rating relative to its voltage. If you look at your PSU, you can usually spot a sticker with a amperage rating per designated voltage level and the one you really want to focus on is the 12V level (most PSU tasks operate under that load spectrum). What you want to be looking for is a number that's pretty high (40's and up is better) because anything lower (30 and below) means that you're not really getting the advertised 500W (12V*30A = 360 rated watts).

Investing in a high quality PSU is the most pragmatic thing you can do for a computer since it can be recycled with future upgrades, especially if it's high end and it isn't stressed enough.

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KBigdog

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#12 KBigdog
Member since 2009 • 45 Posts

Ah ok, thanks for the help. I think my PSU is this onehttp://www.amazon.co.uk/500-WATT-ATX-POWER-SUPPLY/dp/7135799313/ref=sr_1_1?s=computers&ie=UTF8&qid=1356267716&sr=1-1 could this be the issue?

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horgen

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#13 horgen  Moderator
Member since 2006 • 127731 Posts
Only 22A at the 12V rail there.
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kungfool69

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#14 kungfool69
Member since 2006 • 2584 Posts

also, disable all the excess stuff like aero and the sidebar.......

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adamosmaki

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#15 adamosmaki
Member since 2007 • 10718 Posts
on top of other suggestions something that is often forgotten did you remember to plug the 6-pin PCIe cable from the power supply to 7770 ? Plus 22amps as horgen said are probably not enough for 7770 ( not sure about that but i think it needs at least 22-25amps on 12v rail )