Is there anyway to fix this?

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blackleather223

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#1 blackleather223
Member since 2004 • 1569 Posts

My Mom she has this processor and it is svchost.exe and it is using 100% of her pc and it keeps on freezing and all and when I do disable it another appears and so it continues that routine.

Is ther away to fix this? Will more ram help? At the moment she has 1.5 gigs of ram. I'm thinking of getting her 1 more gig just so that she can have 2 gigs insteat of 1.5.

Her pc keeps on freezing up and so bad we are unable to mess around with it at all. It was like this on day it was up and running find the next it starts freezing and it takes like half an houre just to get around in the pc and sometimes it wont let us do anything at all.

I'm just tring to figure out how to fix this thing cause it sounds like to me that it may have to be wiped clean and start all over from the beging and if this is so that that will be the last resort.

Aside from that any ideas.

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woelfel60

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#2 woelfel60
Member since 2008 • 25 Posts

SVCHOST loads and runs dlls or drivers in the Windows environment. Some suggestions.

Reboot the PC. Watch memory usage on the offending SVCHOST instance and see if memory usage keeps increasing. This would suggest a memory leak. If you have XP service pack 3 installed on this computer, there has been a reported issue of the DHCP client running under SVCHOST with a memory leak. Easiest solution here is a rollback to service pack 2 until microsoft fixes the problem, if they haven't already.

Second, an awful lot of trojans, viruses, etc. use the guise of SVCHOST to do their dirty work while being ignored as a ligitimate windows process. You should do a complete virus scan to insure this is not the issue.

The final and most difficult solution if the above two suggestions do not solve the problem is to breakdown all the dlls loaded under the offending instance of SVCHOST to find the dll that is causing the problem. There are third party solutions that do this for you without doing the legwork, such as registry cleaners and such. If you're still having problems and the first two solutions don't help, post back and I'll point you in the right direction.

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blackleather223

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#3 blackleather223
Member since 2004 • 1569 Posts

Ok thanks I'll get on there some time and do that stuff.

I'll post back if I get stuck or those things done't work.

I'll make sure that I have it but I think she has the service pack 2 still not the 3. Not unless that is part of the updates that it does every once in a while.

The last time her pc try to update its self it got stuck on doing so and I had to hold in the on button so that it would shut down and then I started it back up and all was ok for all day and night but then the next day came and all of what I just told you happen.

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blackleather223

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#4 blackleather223
Member since 2004 • 1569 Posts

Could this thing have anything to do with online cause I didn't hook the pc up to the network and am running a anti virus and so far so good and so far all of the programs or what ever those things are aren't using 100% useage of the pc.

Not at the moment at least. When the antivirus scan is done and all is fine I'm going to hood her up and if the what ever that thing is starts to use more of the mem then I'll post here.

I'm kind of hopping that today is just one of those days where if wont get that bad then again I'm not sure cause it seems the more it stays on the worse it gets.

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Gog

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#5 Gog
Member since 2002 • 16376 Posts

Use the tasklist /svc command to determine which services run under the svchost that is having the problem.

Then shut down those services one by one until the CPU usage goes back to normal. That will help you identify which service is causing the problem.

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woelfel60

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#6 woelfel60
Member since 2008 • 25 Posts

Use the tasklist /svc command to determine which services run under the svchost that is having the problem.

Assuming he's using XP Professional. Home edition doesn't support it.