Just got a strange phone call.

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6matt6

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#1 6matt6
Member since 2005 • 9726 Posts

So my mother gets this phone call regarding our internet conection. This woman starts telling her that they are recievinga signal that tells them we have a virus. So she hands me the phone and makes me talk to her. I ask her what company she works for and she doesn't respond and just says I should open up Internet Explorer and sh will explain from there. So I ask her if she is going to make me download a AV program or something she just responds that there is something I need to download before their engineers can connect and help. So I ask one more time what company she works for and she doesn't answer my question so I hang up.

Now I'm pretty convinced that this phone call was a scam or something nefarious. But my mother is worried and wont take my word for it can you tell her that people don't just randomly phone up your house to tell you how to get rid of a virus.

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XXI_World

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#2 XXI_World
Member since 2008 • 2050 Posts

So my mother gets this phone call regarding our internet conection. This woman starts telling her that they are recievinga signal that tells them we have a virus. So she hands me the phone and makes me talk to her. I ask her what company she works for and she doesn't respond and just says I should open up Internet Explorer and sh will explain from there. So I ask her if she is going to make me download a AV program or something she just responds that there is something I need to download before their engineers can connect and help. So I ask one more time what company she works for and she doesn't answer my question so I hang up.

Now I'm pretty convinced that this phone call was a scam or something nefarious. But my mother is worried and wont take my word for it can you tell her that people don't just randomly phone up your house to tell you how to get rid of a virus.

6matt6



Wow, people are trying to scam through the phone? LOL.

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6matt6

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#3 6matt6
Member since 2005 • 9726 Posts

[QUOTE="6matt6"]

So my mother gets this phone call regarding our internet conection. This woman starts telling her that they are recievinga signal that tells them we have a virus. So she hands me the phone and makes me talk to her. I ask her what company she works for and she doesn't respond and just says I should open up Internet Explorer and sh will explain from there. So I ask her if she is going to make me download a AV program or something she just responds that there is something I need to download before their engineers can connect and help. So I ask one more time what company she works for and she doesn't answer my question so I hang up.

Now I'm pretty convinced that this phone call was a scam or something nefarious. But my mother is worried and wont take my word for it can you tell her that people don't just randomly phone up your house to tell you how to get rid of a virus.

XXI_World



Wow, people are trying to scam through the phone? LOL.

I was like LOL too but if they phone someone like my mum and they dont have a tech savy fellow in the house then think of how easy it will be to convince them.

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markop2003

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#4 markop2003
Member since 2005 • 29917 Posts
Actually the ISP will sometimes phone if they see a sign of a bot net, though that's usually with hosting/co-location and business connections. It's simply not worth the cash phoning consumer line admins, they're not worth that much to the company and they don't really do that much damage if they do go haywire.
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jtcraft

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#5 jtcraft
Member since 2005 • 2770 Posts
Considering she refused to tell you who she worked for is a pretty good indicator that the call was a scam.
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krisroe_213

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#6 krisroe_213
Member since 2003 • 898 Posts

Did she sound cute?

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Tim_Millington

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#7 Tim_Millington
Member since 2007 • 1615 Posts

Yeah its a scam. They get you to download a program that gives them easy access to your pc, which has probably got personal information on it. Logins, Credit cards, bank info etc. You did the right thing mate.

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jernas

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#8 jernas
Member since 2005 • 1514 Posts

Bastards! You should trace that call. Imagine now how many people have they fooled into giving them whatever they want. Also it would be a good idea to contact the police about that.

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GTR12

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#9 GTR12
Member since 2006 • 13490 Posts

Did she sound cute?

krisroe_213

lol, yeh did she?

Anyways, you should have scammed her back or scared her by saying, "oh wouldn't you look at that, my mobile phone accidentally called the police and they are tracing this call."

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XXI_World

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#10 XXI_World
Member since 2008 • 2050 Posts

[QUOTE="krisroe_213"]

Did she sound cute?

GTR12

lol, yeh did she?

Anyways, you should have scammed her back or scared her by saying, "oh wouldn't you look at that, my mobile phone accidentally called the police and they are tracing this call."



I'd love to see the expression on her face when she hears that.

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Daytona_178

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#11 Daytona_178
Member since 2005 • 14962 Posts

Bastards! You should trace that call. Imagine now how many people have they fooled into giving them whatever they want. Also it would be a good idea to contact the police about that.

jernas
I agree, the police should be informed of this!
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Kh1ndjal

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#12 Kh1ndjal
Member since 2003 • 2788 Posts
your mother could have just said "i'm busy right now, i will call my ISP to check when i want" and if she ever called the ISP she would have gotten the answer straight from the horse's mouth. Call ID is also good.
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BLKR4330

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#13 BLKR4330
Member since 2006 • 1698 Posts

[QUOTE="jernas"]

Bastards! You should trace that call. Imagine now how many people have they fooled into giving them whatever they want. Also it would be a good idea to contact the police about that.

Daytona_178

I agree, the police should be informed of this!

in that regard it's a pity he hung up the phone, i would say this is too little to work with to do anything about it. would have been interesting to know what they really wanted to do. i have no experience with this but i would assume if it really was the isp they would contact you through e-mail first as it is costly and time-consuming to call people and try to explain and fix things over the phone.

then again, if it is a scam it seems very stupid to go through the trouble of calling someone up but not having any back-story in place when asked who you are. did the person give any info indicating they actually knew who you are? or was it as random as you make it sound?

also, do a full virus scan just in case ;)

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Animatronic64

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#14 Animatronic64
Member since 2010 • 3971 Posts

That is a scam. She didn't tell you what company she worked for because she has no clue who your internet service provider is.

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Rickylee

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#15 Rickylee
Member since 2002 • 1342 Posts

I feel sorry for your Mom. You understand and we understand that it was a scam but it can scare people who don't know. Something else I always consider is I rarely trust incoming calls unless the company name shows up on the caller ID and then only if I'm use to that company calling. Never trust anyone that won't give their name and starts asking questions that if they where legit they would know and not ask. Just sayin'.

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6matt6

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#16 6matt6
Member since 2005 • 9726 Posts
I told my mum to call the police from work yesterday and their taking care of it. She sounded foreign and spoke in pretty broken English. Was probably in another country so not sure what they could do. I do hope if its a scam(which it most likely is) something is done.
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freesafety13

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#17 freesafety13
Member since 2008 • 823 Posts
Actually the ISP will sometimes phone if they see a sign of a bot net, though that's usually with hosting/co-location and business connections. It's simply not worth the cash phoning consumer line admins, they're not worth that much to the company and they don't really do that much damage if they do go haywire. markop2003
This is not true, ISP's will quarantine your IP address and poison your DNS to redirect you to a quarantine page informing you that some potential dangerous malware has been detected and advising you to call into their security department to receive further information regarding this issue. That is standard practice, at least in the States.
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xxchadxxchad

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#18 xxchadxxchad
Member since 2008 • 199 Posts

call the cops bro. Imagine how much they have stolen from people. you did the right thing :D

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DeX2010

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#19 DeX2010
Member since 2010 • 3989 Posts
LOL, When I first started reading this I thought this was what Police in the netherlands did. They used a machine that was part of a botnet to message the rest of the botnet so the PC Owners know there PC is infected. But then I thought about the fact that it was a phone call and that she refused to tell you what company she worked for. Obviously a scam.
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Silicel1

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#20 Silicel1
Member since 2005 • 2342 Posts

Wow through the phone they can be tracked down that way, and it cant be random, and if it would have been a legit company it would have called back, you should report it to the authorities!!

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deactivated-57af49c27f4e8

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#21 deactivated-57af49c27f4e8
Member since 2005 • 14149 Posts
if they won't tell you a company it's because you have no company to report to the authorities when you realized you've been hacked wildly. i would be livid if i received that call.
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JigglyWiggly_

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#22 JigglyWiggly_
Member since 2009 • 24625 Posts

Honestly, since I am a true warrior, I'd just touch her shoulder.

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JigglyWiggly_

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#23 JigglyWiggly_
Member since 2009 • 24625 Posts
[QUOTE="markop2003"]Actually the ISP will sometimes phone if they see a sign of a bot net, though that's usually with hosting/co-location and business connections. It's simply not worth the cash phoning consumer line admins, they're not worth that much to the company and they don't really do that much damage if they do go haywire. freesafety13
This is not true, ISP's will quarantine your IP address and poison your DNS to redirect you to a quarantine page informing you that some potential dangerous malware has been detected and advising you to call into their security department to receive further information regarding this issue. That is standard practice, at least in the States.

No they are not going to redirect you to a dead-end DNS, well at least I have never heard of that. They'll just block port 25 like Comcast does, well Comcast block's everyone's port 25.