I don't know if this is really the right section for this since the LiveTech service is offered by Cyberdefender which is antivirus software, but it is about computer repair so I thought I would put it here. It all started when I found this article in PC Mag about the LiveTech service: http://www.pcmag.com/article2/0,2817,2372447,00.asp The article reviewed how it worked and it's features. This LiveTech service that they offer will - for $239 - 'give your computer an initial diagnostic and fix any problems found. Then any time you need tech help, day or night, you can call on them. They'll get your printer installed, clean up pesky malware problems, optimize your PC's performance, and more...' For me, and probably most of us on this forum, we can do this stuff ourselves. What I would be willing to pay for is someone to deal with my mom, who is calling me every time he has a computer problem which is about once a month. For $200, LiveTech might be a good solution and gift from her. Now the article mentions that the service is remote control, I assume that is really 'Remote Access'. Correct? Providing this service via Remote Access is secure, right? Now, the article didn't test the service, so does anyone here have any experience with it? It sounds like it would be helpful for the computer illiterate, right?