MS Keyboard problems - please help

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ragnarok874

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#1 ragnarok874
Member since 2007 • 87 Posts

Hi

I have a Microsoft wireless laser desktop 5000 keyboard and mouse, bought about 2 months ago. As of Saturday, the keyboard doesn't work. I have changed the batteries, reinstalled the drivers, tried reconnecting the device to the wireless dongle (which just shows the lights flashing when I press the button on the dongle but goes out as soon as I release the button on the keyboard). The strange thing is, the mouse works perfectly.

The only thing I have done recently is do a force enable PAE, which I have now disabled but this makes no difference. I have tried searching MS's knowledge base and discussion groups but no joy there.

I'm running Vista with SP1, on an Intel Dual Core 2140 with 4 Gb ram. ATi Radeon HD3470, Trust 5.1 Surround Sound Card.

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X360PS3AMD05

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#2 X360PS3AMD05
Member since 2005 • 36320 Posts
Well i would say just read the manual and then try to get a replacement if it doesn't work...
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JohnD212

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#3 JohnD212
Member since 2002 • 621 Posts
Hate to say it but Wireless is more likely to have problems. If its suddenly not working it could be lots of things..but I would contact Microsoft if its still in warranty and get them to replace or repair. Its a pain for just a keyboard...but unless you're running around your room I would say get a decent wired board and be done with it.
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ragnarok874

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#4 ragnarok874
Member since 2007 • 87 Posts
I managed to sort it - unplugged the dongle, plugged it back in again, Vista searched for the drivers and bang - it worked! All a bit strange but resolved! :)