Please learn from my mistakes guys

Recently, I had to go through a RMA claim for my ASUS Motherboard, The image below should summarize my whole experience with them. *hint read the title and description of the picture*

http://s865.photobucket.com/albums/ab217/RadioDude/?action=view¤t=untitled.jpg&newest=1

Please don't even get me started on their horrible (and lack of) customer service. It took me almost a month to even get this image proof of the so called scratch. By that time, they said they won't do anything about the charge they put on the credit card as it took too late for me to resolve the issue. I really hope some of you can learn from my mistakes of purchasing ASUS products and think twice before buying from them (or going through a warranty claim with them). If this post enlightened at least one person, I'll be satisfied.

So did you scratch the motherboard? If so that's accidental damage and most companies wont cover any form of that.

Unless I'm blind or this person is making up this but I don't see any scratch marks on it at all. Also I'm about to build my self a pc and my Mobo is going to be a ASUS board and a friend of mine highly recommend it to me and so I'm going with them. It is a no wonder that they gave you such a hard time cause from what I don't see if they had a hard time finding scratch marks on it as I did then no wonder they gave you a hard time.blackleather223

So did you scratch the motherboard? If so that's accidental damage and most companies wont cover any form of that.

Daytona_178

Ive never had a problem with any Asus product. Its that reason alone why pretty much most of my parts for my new build will be from Asus. Im sorry that you got shafted, but every company has their horror stories. Iantheone

Curious...... How'd the scratch get there? Was it a new motherboard in sealed antistatic plastic or was it a refurb? Did you put the scratch in there?

Curious...... How'd the scratch get there? Was it a new motherboard in sealed antistatic plastic or was it a refurb? Did you put the scratch in there?

jun_aka_pekto

ive not once ever had a problem with their products.. omitting that one time but ill set that aside as a case of just.. stuff happens

for those wodnering basically my first ever mobo from auss i ahd tested at the retail outlet i bought it from.. it posted fine and recognized everything thrown at it.

i took it home and within 1 day of sue after updating drivers i got a BSOD.. so even AFTER it had been tested on sight it still failed to work ye ti ahd done nothing to it to upset it nor did i damge the board myself. my ram sticks worked fine and so did my gpu, cpu and HDD. it only blue screened when i turned on advanced POST monitoring (fully detailed post test during start up).

and when i returned it i just got a replacement board and i was back to me and my happy land of smiles and rainbows ;p

still beyond thata sus's track record is IMMACULATE. be glad you didnt have a diamond multimedia product go bad.. their RMA and tech support is non-existent.. warranty.. what warranty :P

I will say this Asus makes excellent products, but Half of their so called tech support, and customer service DO NOT know what the hell they are talking about! and rely on out-dated information to pass on to their customers.

ive not once ever had a problem with their products.. omitting that one time but ill set that aside as a case of just.. stuff happens

for those wodnering basically my first ever mobo from auss i ahd tested at the retail outlet i bought it from.. it posted fine and recognized everything thrown at it.

i took it home and within 1 day of sue after updating drivers i got a BSOD.. so even AFTER it had been tested on sight it still failed to work ye ti ahd done nothing to it to upset it nor did i damge the board myself. my ram sticks worked fine and so did my gpu, cpu and HDD. it only blue screened when i turned on advanced POST monitoring (fully detailed post test during start up).

and when i returned it i just got a replacement board and i was back to me and my happy land of smiles and rainbows ;p

still beyond thata sus's track record is IMMACULATE. be glad you didnt have a diamond multimedia product go bad.. their RMA and tech support is non-existent.. warranty.. what warranty :P

ionusX

no im fairly certain asus is actually quite good. as stated you could have to deal with diamond multimedia, or foxconn.. ro worse still you could need to deal with biostar or Elitegroup

[QUOTE="jun_aka_pekto"]

Curious...... How'd the scratch get there? Was it a new motherboard in sealed antistatic plastic or was it a refurb? Did you put the scratch in there?

AzNs3nSaT1On

Sorry if you feel that way. But such questioning is to be expected from one not knowing the full circumstances of the situation. Now that it's clearer, I think ASUS owes you.

Recently, I had to go through a RMA claim for my ASUS Motherboard, The image below should summarize my whole experience with them. *hint read the title and description of the picture*

http://s865.photobucket.com/albums/ab217/RadioDude/?action=view¤t=untitled.jpg&newest=1

Please don't even get me started on their horrible (and lack of) customer service. It took me almost a month to even get this image proof of the so called scratch. By that time, they said they won't do anything about the charge they put on the credit card as it took too late for me to resolve the issue. I really hope some of you can learn from my mistakes of purchasing ASUS products and think twice before buying from them (or going through a warranty claim with them). If this post enlightened at least one person, I'll be satisfied.

AzNs3nSaT1On

I am on your side, I hate asus with a passion.. spent over £150 on a crosshair that failed on me after a few months and their customer support is terrible. TWO months later i recieved my new board which refused to boot. checked it over and it looked like someone forced the bios chip in with their hands as their was a massive thumb print on it. Asus refused to co-operate so i lost £150 and I will never buy from them again, NEVER

I will say this Asus makes excellent products, but Half of their so called tech support, and customer service DO NOT know what the hell they are talking about! and rely on out-dated information to pass on to their customers.

Lach0121

You've all got me thinking that one day in the near future I'm going to try turning my computer on and nothing will happen except smoke coming out of the case.:cry:

Only the pros could spot a small scratch like that to void warranty. My word.

You've all got me thinking that one day in the near future I'm going to try turning my computer on and nothing will happen except smoke coming out of the case.:cry:

topgunmv

I had the exact same board never had issues, dont know about the RMA services, components I bought from them always were reliable and of quality. Sometimes someone may get a faulty component, and sometimes the customer is to blame. But if the board was scratched how would it be possible for them to indentify you as the culprit in scratching it, it could have been damaged during shipping or you may have even bought it that way, how can they tell?

In all honesty is it really a scratch?

To my eyes it looks very much like the board have been bent with brute force, with that the inner layers could be broken and this is ceartain a woid warranty.

Have you been uncarefull with the board or did you press it to hard, or is this simply the way you got the board to start with?

In all honesty is it really a scratch?

To my eyes it looks very much like the board have been bent with brute force, with that the inner layers could be broken and this is ceartain a woid warranty.

Have you been uncarefull with the board or did you press it to hard, or is this simply the way you got the board to start with?

swehunt

abuabed: don't be afraid, just try to use RMA with ASUS as a last resort option. That's the whole point of this thread. I've never had much trouble with other tech companies in terms of RMA but hey, good streaks don't go on forever. I still consider myself to be lucky that I've only got scammed out of $130. There are many horror stories I've heard where consumers lost so much more.

abuabed: don't be afraid, just try to use RMA with ASUS as a last resort option. That's the whole point of this thread. I've never had much trouble with other tech companies in terms of RMA but hey, good streaks don't go on forever. I still consider myself to be lucky that I've only got scammed out of $130. There are many horror stories I've heard where consumers lost so much more.

AzNs3nSaT1On

Luckily for me I've never needed to use RMA before. Good thing is most of todays companies produce high quality products which makes it rare to get into trouble because of a manufacturer's defect.