Welp here's a review I found which shows that Cyberpower is hit or miss. I just rather build my own that way I know exactly what i'm going to get :).
"Cyberpower has displayed the worst example of customer service I've ever seen. Do not let the dizzying array of customizable options fool you. Do not let the lower than expected purchasing price compared to competitors fool you. I am saying this because I was such a fool. After spending 2 months of researching my options to the point of exaustion, I gave myself a gold star for doing my homework instead of buying a pre-built off the rack computer. Well, that star was made of fools gold.
After having the computer for about 2-3 weeks and only experiencing some minor vista issues, which I would expect, my experience with Cyberpower starting going downhill faster than my computer could add 2 and 2. Upon pressing the power button the computer would light up for about 4 seconds and then shut back down. Upon calling Tech Support and talking to Mike Y (ask for someone else if you get him) he led me through a series of checks inside my tower to assertain the problem. After 1 hour of him fiddling with things he could not even pronounce, he determined that it must be a bad power supply. So one week later I recieved a new PS in the mail, which I then proceeded to swap out myself. I thought I did rather well considering I've never worked on a computer before and it was a Tagen 1100w, so I was all smiles until I went to power it up. Bam!! Same problem as before. So, I call up again. Now, I get Mike Y again (rolls eyes). Once again he had me checking the same things as last time (not sure what he was thinking there). His solution now was, that the motherboard was defective and he wanted to send me a new one to replace myself (hold on there Charlie). After explaining I was uncomfortable with this, he said I could ship it back (at my expense of course). So, not wanting to see my $3500 computer sit in the corner useless, I agree to send it back for repair. BTW, Mass to Cali + insurance was $120. (OUCH!!) For four straight weeks I called to check on the status of my computer. Everytime I got Mike Y who assured me that it was shipping out at the beginning of the following week. I had some really priceless converstations with Mike Y. You would think I was questioning him in an FBI investigation the way he dodged my questions and continued to assure me it would ship the following Monday. Well, you can imagine what 4 weeks of this must have done to my confidence in his assurances. So on week 5 I call on a Friday and get (guess who?) Mike Y. He proceeds to tell me that the computer had been shipped back to me two days earlier. He then asked me if I would like an email with the shipping info? Well, of course I would like information on my $3500 product!! What a joke!!
So today I get my computer back and start to take it out of the box. It appeared to be packaged very well, much like the first time I recieved it. Once I get the system completely out of the box though, I notice the front of the tower is cracked. There was also noticably some missing comsetic pieces that cover up unused disk drives. Not to mention the drives are not properly lined up because when you go to put a cd/dvd in the drive sounds like it is rubbing up against something upon retracting. I call and explain it to the receptionist and she sends me to someone (not Mike Y)(I cheered on the inside, but not for long). After explaining to this person what I was looking at, he says he can ship out a replacement piece of the tower I needed and assured me the replacement was easy (I didnt know I was such a respected computer techniction). Of course like every other time I have called to complain something was wrong with this $3500 bucket of bolts, no appologies or even a hint of one is offered. Being in a noticeable state of rage, my wife decides she wants to get on the phone, as I was about to say something rather unpleasant to this person. After my wife explains her dissatisfaction with the company and their product, he has the gaul to tell my wife she is being rude. After getting back on the phone myself and a few popped blood vessles later, he agreed that if I could not repair the computer myself, they would pay to ship the computer back for the repairs. So, here I sit waiting once again with a computer that does run, but being less that 3 months old, looks like a 5 year old computer that has been dropped and kicked more than once. I truly believe that for the time and money i've invested in this venture, I could have learned how to build my computer myself. I do believe I am smart enough, however I am a fool for choosing Cyberpower."
Looks like you got a good computer, sad to see stuff like this still happening to people though.
source
http://www.resellerratings.com/store/CyberPower
Scroll down and find it 05/30/07
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