Should I return my laptop and get another one

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_fatality

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#1 _fatality
Member since 2007 • 430 Posts

i have a gateway laptop that i bough from bestbuy last week and some times i notice that my laptop's screen goes all black but it still says that the laptop is on and the fan is running and the only way to turn off is by holding on the power button.

this is a link to the laptop that i bought

http://www.bestbuy.com/site/olspage.jsp?skuId=8771279&type=product&id=1203815723334

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_fatality

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#2 _fatality
Member since 2007 • 430 Posts
bump
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floridaskater05

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#3 floridaskater05
Member since 2005 • 1876 Posts

isnt that what it does when it goes into hibernate? that what mine did,but i turned it off and its fine now

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_fatality

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#4 _fatality
Member since 2007 • 430 Posts
no the screen just turns black when im using it it only happen like 2 times
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musclesforcier

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#5 musclesforcier
Member since 2004 • 2894 Posts
That happens when the backlight or inverter go out. Is it completely black or just VERY dim?
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j3ninja10

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#6 j3ninja10
Member since 2007 • 1434 Posts
unless you baught a protection plan, best buy wont do anything for you. be prepared to call gateway
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_fatality

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#7 _fatality
Member since 2007 • 430 Posts

yeah the screen goes all black

and i guess that i will have to call gateway if it keeps happening cause i bought no protection plan

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aaron6581230

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#8 aaron6581230
Member since 2005 • 2133 Posts
Uh, you don't need to call Gateway. I'm pretty sure Bestbuy has a 14 day exchange/return policy on laptops
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erikgergal

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#9 erikgergal
Member since 2006 • 902 Posts

Uh, you don't need to call Gateway. I'm pretty sure Bestbuy has a 14 day exchange/return policy on laptopsaaron6581230

what he said