Star Wars TOR question (pointer is null)

I got The Old Republic for Christmas. I tried to play some yesterday, got into the menu, but couldn't get into any of the servers. I assume the servers were just overloaded. Now I can't even get TO the game's menu. It just sits in a load screen, then the game crashes. It brings up an error message that says

I don't know how to fix this. I don't have a great deal of knowledge when it comes to PCs. However, my PC can run this game (I can run Crysis maxed). I tried disabling my firewall, as well as adding the launcher.exe file to the excluded list. Anyone have any ideas? Any help would be appreciated.