steam and account stuff

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uberbra

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#1 uberbra
Member since 2004 • 1827 Posts

so i am about to set up my new computer, and i dont want to lose all of my steam stuff

i have an account on there im auto-signed on to every time i start up steam, and on the store's home window in the top right corner it says "your account", so i click it and it asks me to log in, i put my info in, and it says its not valid, i try the "forget your password" option, it takes me to the support page, and in that page i click the "lost" button at the login screen on that page, and i have tried typing in both my e-mail and my account name, and it says there is no account

but when i click "settings" on the bottom of my Steam window and i look over it, everything i had was correct (i re-check my password, my email adress, they are the same that i type in)

so what do i do? do i have to make a new account? (when i tried making one it said my account name was taken, i have a pretty damn unique name)

is there another way to get my games i bought off steam on my new computer?

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adrake4183

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#2 adrake4183
Member since 2006 • 668 Posts
I don't remember for sure but I bet the support page is a different account than the actual steam application. I would make a new account on the support page and then ask for help referencing your account name and email address in your question.
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CellAnimation

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#3 CellAnimation
Member since 2007 • 6116 Posts
Reclaiming a Hijacked Steam Account - if you believe your account has been hijacked, but as mentioned above the Steam login and Steam Support login are different accounts.
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shogoh

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#4 shogoh
Member since 2003 • 571 Posts
The Steam account is not an email (at least mine isn't).