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Member since 2004 • 25 Posts

I just want to let everyone out there know that Steam and it's anti-cheat, VAC, are flawed and no-one should be trusting them. On the realease of Call of Duty - Modern Warfare 2, I was at the launch at midnight here in Australia, bought the game, got it home and it installed Steam on my system. At the time I figured it was just the way that IW was going to run thier sad little matchmaking system, so I installed it and the game. After about 2 months, I got this message on trying to log into the game one day - "Cheat Detected". Now I was really disturbed by this message, as I have been playing games online for 10 odd years, and have NEVER used a hack in my life. Figuring it was some kind of mistake/flaw, I contacted IW and was told to contact Steam. This I did. I was told the following by Steam: A staff member has replied to your question: Hello S, I understand your frustration in this matter; however, our system has confirmed that the ban was applied legitimately. A VAC ban applies to the game(s) regardless of who was using the account at the time. It does not matter if you let someone use the account, or if the account was being used without your knowledge. It is your responsibility to safeguard your account against such activities. I am sorry, the VAC ban on the game(s) will not be removed. Before continuing to use Steam and Steam games on your computer, please remove all cheats from your system. Failure to do so may result in further VAC bans on the account. Please refer to the Steam Subscriber Agreement and the Rules of Steam Online Conduct if you wish to review our policy regarding this matter. Steam Subscriber Agreement http://www.steampowered.com/v/index.php?area=subscriber_agreement Rules of Steam Online Conduct http://steampowered.com/v/index.php?area=online_conduct On receiving this reply, I had a discussion about this issue with Steam via e-mail, from which I just kept receiving the same reply. On looking at Steam's rules of conduct via the suggested web address, I got this: STEAM ONLINE CONDUCT As a Steam subscriber you agree to abide by the following conduct rules. You will not: Upload, or otherwise make available, files that contain images, photographs, software or other material protected by intellectual property laws, including, by way of example, and not as limitation, copyright or trademark laws (or by rights of privacy or publicity) unless you own or control the rights thereto or have received all necessary consents to do the same. Use any material or information, including images or photographs, via Steam in any manner that infringes any copyright, trademark, patent, trade secret, or other proprietary right of any party. Upload files that contain viruses, trojan horses, worms, or any other similar software or programs that may damage the operation of another's computer or property of another. Institute attacks upon a Steam server or otherwise disrupt Steam. Use Steam in connection with surveys, contests, pyramid schemes, chain letters, junk email, spamming or any duplicative or unsolicited messages (commercial or otherwise). Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others. Restrict or inhibit any other user from using and enjoying Steam services, software or other content. Harvest or otherwise collect information about others, including e-mail addresses. Create a false identity for the purpose of misleading others. Violate any applicable laws or regulations. There is nothing here whaich actually states that you can't use a cheat anyway. So after many e-mails, I decided to throw that copy of MW2 away, went and bought another copy, installed it on a new account, and have played 150+ hours on MW2, as well as other Steam games without any dramas. On the launch of CoD Black Ops, I waited for awhile before purchasing, but when I did I got home and started to install the game. Unfortunatly I installed it on the account with a ban for cheating on it. Now it doesn't affect Black Ops, but looks really bad if anyone goes to my Steam page. After installing the game, I went to my Steam page and discovered a game had been installed on my account, a game called "The Last Remnant". From what I have seen on steam of this game it's some kind of medievil, dragons and wizard crap that I would not play in my lifetime. On top of this, it's actually a retail game, ie it uses a disc, and it's tagged with "EU", which I take to mean that it is a European version of the game. On finding this, I have contaced Steam to advise them of the game being on this account and with a request to find out where it had come from, and the removal of my ban, due to the fact that the account has obviously been hacked into, and it's not my responsibility to secure THEIR system, and why would I purchase a Retail Version of a game that I would never play, from Europe, where it would have cost me TWICE the amount plus the postage to get it to Australia. All I have gotten from Steam/VAC is the exact same reply I recieved when I first contacted them. I have recontacted them several times on this matter, and they simply refuse to accept that it's thier system that has been hacked, and it's not my problem, and as they refuse to give details of the ban, I have no way of clearing up the issue. I am writing this in the hope that others may come forward who have had the same or similar issues. I find it unacceptable that this company will not accept evidence of thier system being hacked into, and will not look at any evidence you can provide to refute thier ban. I'm sure that their system would have evidence of the IP address that this game was installed from, and it would be a simple exercise to find the person who has hacked my account and caused this issue, where they could then ban the correct person from playing ALL their games as a punishment for hacking into the system. I will reitterate, regardless of the VAC ban on my account, I DO NOT, AND I NEVER HAVE HACKED on any game that I have played, online or offline. I'm sure that there are other people out there whao have had the same or similar issues, please come forward as this Steam System has to be accountable for unfair bans.

14 years ago

deactivated-5c9b4fe90f2f5

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#2 deactivated-5c9b4fe90f2f5

Member since 2009 • 1701 Posts

i didn't read the whole thing so maybe I'm wrong but.. didn't Steam have a problem with MW2 that alot of people got banned for no reason, but then they removed the ban and gave everyone a free game because it was their mistake?

14 years ago

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Member since 2008 • 7569 Posts

Did you really have to write all that?

14 years ago

deactivated-57af49c27f4e8

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#4 deactivated-57af49c27f4e8

Member since 2005 • 14149 Posts

yep. i think steam needs to take a long hard look at this policy - and change it.

14 years ago

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Member since 2007 • 8242 Posts

for those who are tl;dr He pretty much got banned from MW2 because his account got "hacked" and someone else ended up using it to cheat on MW2 with. Valve wouldnt unban due to its not their fault he doesnt know how to protect his own account (which I find unlikely). Later he finds out some games he did not buy were installed so he contacts Valve again asking to be unbanned with the same results. So in the end TC doesnt know what hes talking about. Cant keep key loggers off his computer and doesnt know how to change a password =/

14 years ago

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Member since 2009 • 2923 Posts

It's your responsibility to protect yourself from hackers TC, that's just the way the cookie crumbles. If Steam isn't secure, then what is?

14 years ago

deactivated-5cf4b2c19c4ab

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#7 deactivated-5cf4b2c19c4ab

Member since 2008 • 17476 Posts

Erm, why are you making this a year after it happened? Anyways, valve had made a mistake when mw2 came out and accidentally banned a bunch of people, took responsibility for it and unbanned them and gave them all a free copy of L4d2.

14 years ago

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#9 millerlight89

Member since 2007 • 18658 Posts

[QUOTE="sigsauer78"] Even shorter version for you - your an idiot! I know how to protect my stytem.

Then why did your Steam account get hacked? I have yet to have any issue of this nature. I have had several attempts from people trying to get it through fake accounts, yet I never gave in. Steam is a wonderful service and I have had zero issues with it. I am not a Steam fanboy, but I'm not going to listen to someone who got their account hacked for something that was YOUR fault.

14 years ago

deactivated-5cf4b2c19c4ab

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#10 deactivated-5cf4b2c19c4ab

Member since 2008 • 17476 Posts

[QUOTE="Iantheone"]for those who are tl;dr He pretty much got banned from MW2 because his account got "hacked" and someone else ended up using it to cheat on MW2 with. Valve wouldnt unban due to its not their fault he doesnt know how to protect his own account (which I find unlikely). Later he finds out some games he did not buy were installed so he contacts Valve again asking to be unbanned with the same results. So in the end TC doesnt know what hes talking about. Cant keep key loggers off his computer and doesnt know how to change a password =/sigsauer78

Even shorter version for you - your an idiot! I know how to protect my stytem. Everyone likes to support Steam/VAC on their policy of not unbanning hacks, and as a matter of fact, so do I. Tell me something, how can I protect my account details when they are stored on a server 1000's of miles away? I do everything I can on this end, so what else can I do? Ah your all fkn idiots, dunno why I bother trying to inform people on forums, you all think you fkn know it all and everyone else is stupid. One day when you get a ban from VAC for no reason, you may realise what I was trying to do here.

You are expecting us to believe that a comercial level server distribution center specifically protected that is probably nigh impenetrable is more likely to get hacked and they just choose YOUR account after going through all that trouble than it being your fault? Riiiiiiiiiiight. Im sure your case is completely different from the myriad of others who say the exact same thing but then when it comes to light they were the ones who were stupid enough to click on the "get free games" link, not valve.

14 years ago

Ikuto_Tsukiyomi

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#11 Ikuto_Tsukiyomi

Member since 2010 • 822 Posts

[QUOTE="sigsauer78"][QUOTE="Iantheone"]for those who are tl;dr He pretty much got banned from MW2 because his account got "hacked" and someone else ended up using it to cheat on MW2 with. Valve wouldnt unban due to its not their fault he doesnt know how to protect his own account (which I find unlikely). Later he finds out some games he did not buy were installed so he contacts Valve again asking to be unbanned with the same results. So in the end TC doesnt know what hes talking about. Cant keep key loggers off his computer and doesnt know how to change a password =/ferret-gamer

Even shorter version for you - your an idiot! I know how to protect my stytem. Everyone likes to support Steam/VAC on their policy of not unbanning hacks, and as a matter of fact, so do I. Tell me something, how can I protect my account details when they are stored on a server 1000's of miles away? I do everything I can on this end, so what else can I do? Ah your all fkn idiots, dunno why I bother trying to inform people on forums, you all think you fkn know it all and everyone else is stupid. One day when you get a ban from VAC for no reason, you may realise what I was trying to do here.

You are expecting us to believe that a comercial level server distribution center specifically protected that is probably nigh impenetrable is more likely to get hacked and they just choose YOUR account after going through all that trouble than it being your fault? Riiiiiiiiiiight. Im sure your case is completely different from the myriad of others who say the exact same thing but then when it comes to light they were the ones who were stupid enough to click on the "get free games" link, not valve.

Yeah Im not really buying this story. and those random links to free games are pretty obvious to figure out. if you cant read the ".tk" at the end then there's a problem.

14 years ago

deactivated-5cf4b2c19c4ab

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#12 deactivated-5cf4b2c19c4ab

Member since 2008 • 17476 Posts

[QUOTE="ferret-gamer"]
[QUOTE="sigsauer78"] Even shorter version for you - your an idiot! I know how to protect my stytem. Everyone likes to support Steam/VAC on their policy of not unbanning hacks, and as a matter of fact, so do I. Tell me something, how can I protect my account details when they are stored on a server 1000's of miles away? I do everything I can on this end, so what else can I do? Ah your all fkn idiots, dunno why I bother trying to inform people on forums, you all think you fkn know it all and everyone else is stupid. One day when you get a ban from VAC for no reason, you may realise what I was trying to do here. Ikuto_Tsukiyomi

You are expecting us to believe that a comercial level server distribution center specifically protected that is probably nigh impenetrable is more likely to get hacked and they just choose YOUR account after going through all that trouble than it being your fault? Riiiiiiiiiiight. Im sure your case is completely different from the myriad of others who say the exact same thing but then when it comes to light they were the ones who were stupid enough to click on the "get free games" link, not valve.

Yeah Im not really buying this story. and those random links to free games are pretty obvious to figure out. if you cant read the ".tk" at the end then there's a problem.

I have 7 people on my friends list who fell for it and had to whine to valve to get them back.

14 years ago

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#13 Jackboot343

Member since 2007 • 2574 Posts

VAC is a joke, but Steam is still great

14 years ago

Ikuto_Tsukiyomi

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#14 Ikuto_Tsukiyomi

Member since 2010 • 822 Posts

[QUOTE="Ikuto_Tsukiyomi"]
[QUOTE="ferret-gamer"] You are expecting us to believe that a comercial level server distribution center specifically protected that is probably nigh impenetrable is more likely to get hacked and they just choose YOUR account after going through all that trouble than it being your fault? Riiiiiiiiiiight. Im sure your case is completely different from the myriad of others who say the exact same thing but then when it comes to light they were the ones who were stupid enough to click on the "get free games" link, not valve.
ferret-gamer

Yeah Im not really buying this story. and those random links to free games are pretty obvious to figure out. if you cant read the ".tk" at the end then there's a problem.

I have 7 people on my friends list who fell for it and had to whine to valve to get them back.

Yeah, I got a guy on my list who got banned 6 months after he hacked MW2, I told him it was coming but he just raged,raged and raged more. and about 7 or so who fell for those links, and raged about it. I mean they fell for it. Its there own fault.

14 years ago

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#15 Threesixtyci

Member since 2006 • 4451 Posts

Did you activate the console for MW2? If so, that's why VAC flagged your copy of MW2....

https://support.steampowered.com/kb_article.php?ref=7849-RADZ-6869

"Call of Duty: Modern Warfare 2

VAC is enabled on all multiplayer servers, public and private. Any modifications to the game other than editing config files can result in a VAC ban. Examples of such modifications include console enablers, VAC disablers, and server hosting mods.

A VAC ban in Modern Warfare 2 only affects Modern Warfare 2."

14 years ago

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Member since 2006 • 962 Posts

I've been using Steam for 6 years now. I've never had a single problem. Maybe you should look into having better security.

14 years ago

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Member since 2007 • 1134 Posts

Did you activate the console for MW2? If so, that's why VAC flagged your copy of MW2....
https://support.steampowered.com/kb_article.php?ref=7849-RADZ-6869
"Call of Duty: Modern Warfare 2
VAC is enabled on all multiplayer servers, public and private. Any modifications to the game other than editing config files can result in a VAC ban. Examples of such modifications include console enablers, VAC disablers, and server hosting mods.
A VAC ban in Modern Warfare 2 only affects Modern Warfare 2."
Threesixtyci

If it only affects modern warfare 2 then whats the big deal? god..

14 years ago

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Member since 2010 • 2073 Posts

Guys this guy isnt lying... Their system falsely banned 20k people and they refunded them with a copy of left 4 dead 2 instead... I even saw it on gamespot somewhere a few months ago

14 years ago

8242

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Member since 2007 • 8242 Posts

Guys this guy isnt lying... Their system falsely banned 20k people and they refunded them with a copy of left 4 dead 2 instead... I even saw it on gamespot somewhere a few months ago
firefluff3

They also got unbanned and given 2 copies of L4D2. Those people were banned from a problem on their side. TC's problem was from his account getting hacked and had hacks used on it.

14 years ago

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Member since 2004 • 25 Posts

[QUOTE="firefluff3"]
Guys this guy isnt lying... Their system falsely banned 20k people and they refunded them with a copy of left 4 dead 2 instead... I even saw it on gamespot somewhere a few months ago
Iantheone

They also got unbanned and given 2 copies of L4D2. Those people were banned from a problem on their side. TC's problem was from his account getting hacked and had hacks used on it.

That's right, and that is my problem. Got no idea wtf these guys are talking about with this "click here for free games link" never seen it, wouldn't click on it if I did. So your saying my system got hacked. Account details aren't stored on my system are they. That's why you can sign into your account on any system that has steam on it, so how am I supposed to secure my details on their system? Not my responsability is it. I've been gaming online for years, and never had this problem. Never used and never would use hacks, hackers p*ss my off greatly, and I would simply not do it for that reason. I'm not a 13yo kid who knows nothing and is having a whinge because I did something wrong. No I did not open up my console, I haven't clicked on any links, I haven't ever had a hack on my system, so how do I get banned? I don't really care, still using Steam, even though I don't like it, was playing Black Ops on it just last night, and I love the idea of hacks getting a permanant ban from the game they were hacking on, but my point is a simple one, if there is someone outside my scope of protection, that hacks into a pesons account, which details are not stored on my system, where am I at fault? Maybe my password wasn't good enuf, but that doesn't mean I deserve a ban. Just simply trying to warn people that Steam isn't all it's cracked up to be, and that, yes, you need to be carefull because even if you have nothing to do with the problem, you'll still get banned and have a drink coaster instead of a game, and there's a difference between getting a ban from one server, and having a $100 game become useless.

14 years ago

8242

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Member since 2007 • 8242 Posts

[QUOTE="Iantheone"][QUOTE="firefluff3"]
Guys this guy isnt lying... Their system falsely banned 20k people and they refunded them with a copy of left 4 dead 2 instead... I even saw it on gamespot somewhere a few months ago
sigsauer78

They also got unbanned and given 2 copies of L4D2. Those people were banned from a problem on their side. TC's problem was from his account getting hacked and had hacks used on it.

That's right, and that is my problem. Got no idea wtf these guys are talking about with this "click here for free games link" never seen it, wouldn't click on it if I did. So your saying my system got hacked. Account details aren't stored on my system are they. That's why you can sign into your account on any system that has steam on it, so how am I supposed to secure my details on their system? Not my responsability is it. I've been gaming online for years, and never had this problem. Never used and never would use hacks, hackers p*ss my off greatly, and I would simply not do it for that reason. I'm not a 13yo kid who knows nothing and is having a whinge because I did something wrong. No I did not open up my console, I haven't clicked on any links, I haven't ever had a hack on my system, so how do I get banned? I don't really care, still using Steam, even though I don't like it, was playing Black Ops on it just last night, and I love the idea of hacks getting a permanant ban from the game they were hacking on, but my point is a simple one, if there is someone outside my scope of protection, that hacks into a pesons account, which details are not stored on my system, where am I at fault? Maybe my password wasn't good enuf, but that doesn't mean I deserve a ban. Just simply trying to warn people that Steam isn't all it's cracked up to be, and that, yes, you need to be carefull because even if you have nothing to do with the problem, you'll still get banned and have a drink coaster instead of a game, and there's a difference between getting a ban from one server, and having a $100 game become useless.

Yes, yes they are.

Like I said, you probably had some sort of keylogger, backdoor, or any other of the various viruses out there on your computer. Its not Valves fault.

14 years ago

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Member since 2009 • 17565 Posts

Just by the way, you're always better off letting programs save your account information. It's saved and encrypted where it won't be found. On the other hand, if you have to type in your account information every single time you log in, you're begging for a keylogger to log your account information.

14 years ago

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Member since 2009 • 4468 Posts

[QUOTE="Iantheone"][QUOTE="firefluff3"]
Guys this guy isnt lying... Their system falsely banned 20k people and they refunded them with a copy of left 4 dead 2 instead... I even saw it on gamespot somewhere a few months ago
sigsauer78

They also got unbanned and given 2 copies of L4D2. Those people were banned from a problem on their side. TC's problem was from his account getting hacked and had hacks used on it.

That's right, and that is my problem. Got no idea wtf these guys are talking about with this "click here for free games link" never seen it, wouldn't click on it if I did. So your saying my system got hacked. Account details aren't stored on my system are they. That's why you can sign into your account on any system that has steam on it, so how am I supposed to secure my details on their system? Not my responsability is it. I've been gaming online for years, and never had this problem. Never used and never would use hacks, hackers p*ss my off greatly, and I would simply not do it for that reason. I'm not a 13yo kid who knows nothing and is having a whinge because I did something wrong. No I did not open up my console, I haven't clicked on any links, I haven't ever had a hack on my system, so how do I get banned? I don't really care, still using Steam, even though I don't like it, was playing Black Ops on it just last night, and I love the idea of hacks getting a permanant ban from the game they were hacking on, but my point is a simple one, if there is someone outside my scope of protection, that hacks into a pesons account, which details are not stored on my system, where am I at fault? Maybe my password wasn't good enuf, but that doesn't mean I deserve a ban. Just simply trying to warn people that Steam isn't all it's cracked up to be, and that, yes, you need to be carefull because even if you have nothing to do with the problem, you'll still get banned and have a drink coaster instead of a game, and there's a difference between getting a ban from one server, and having a $100 game become useless.

Uh, you spent 100$ on MW2?

14 years ago

8242

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Member since 2007 • 8242 Posts

[QUOTE="Wakanoid"][QUOTE="sigsauer78"][QUOTE="Iantheone"] They also got unbanned and given 2 copies of L4D2. Those people were banned from a problem on their side. TC's problem was from his account getting hacked and had hacks used on it.

That's right, and that is my problem. Got no idea wtf these guys are talking about with this "click here for free games link" never seen it, wouldn't click on it if I did. So your saying my system got hacked. Account details aren't stored on my system are they. That's why you can sign into your account on any system that has steam on it, so how am I supposed to secure my details on their system? Not my responsability is it. I've been gaming online for years, and never had this problem. Never used and never would use hacks, hackers p*ss my off greatly, and I would simply not do it for that reason. I'm not a 13yo kid who knows nothing and is having a whinge because I did something wrong. No I did not open up my console, I haven't clicked on any links, I haven't ever had a hack on my system, so how do I get banned? I don't really care, still using Steam, even though I don't like it, was playing Black Ops on it just last night, and I love the idea of hacks getting a permanant ban from the game they were hacking on, but my point is a simple one, if there is someone outside my scope of protection, that hacks into a pesons account, which details are not stored on my system, where am I at fault? Maybe my password wasn't good enuf, but that doesn't mean I deserve a ban. Just simply trying to warn people that Steam isn't all it's cracked up to be, and that, yes, you need to be carefull because even if you have nothing to do with the problem, you'll still get banned and have a drink coaster instead of a game, and there's a difference between getting a ban from one server, and having a $100 game become useless.

Uh, you spent 100$ on MW2?

DLC? The game itself cost that much here when it came out.

14 years ago

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#25 Threesixtyci

Member since 2006 • 4451 Posts

Well, it makes no sense to me that someone would hijack your account, not change the password and start buying games on it. Also, MW2 is very picky about what they consider cheats. Anything you mod on the game can be picked up by VAC. Hosting a modded map will even cause it, according to that link I left.

14 years ago

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Member since 2004 • 25 Posts

[QUOTE="sigsauer78"][QUOTE="Iantheone"] They also got unbanned and given 2 copies of L4D2. Those people were banned from a problem on their side. TC's problem was from his account getting hacked and had hacks used on it.Iantheone

That's right, and that is my problem. Got no idea wtf these guys are talking about with this "click here for free games link" never seen it, wouldn't click on it if I did. So your saying my system got hacked. Account details aren't stored on my system are they. That's why you can sign into your account on any system that has steam on it, so how am I supposed to secure my details on their system? Not my responsability is it. I've been gaming online for years, and never had this problem. Never used and never would use hacks, hackers p*ss my off greatly, and I would simply not do it for that reason. I'm not a 13yo kid who knows nothing and is having a whinge because I did something wrong. No I did not open up my console, I haven't clicked on any links, I haven't ever had a hack on my system, so how do I get banned? I don't really care, still using Steam, even though I don't like it, was playing Black Ops on it just last night, and I love the idea of hacks getting a permanant ban from the game they were hacking on, but my point is a simple one, if there is someone outside my scope of protection, that hacks into a pesons account, which details are not stored on my system, where am I at fault? Maybe my password wasn't good enuf, but that doesn't mean I deserve a ban. Just simply trying to warn people that Steam isn't all it's cracked up to be, and that, yes, you need to be carefull because even if you have nothing to do with the problem, you'll still get banned and have a drink coaster instead of a game, and there's a difference between getting a ban from one server, and having a $100 game become useless.

Yes, yes they are.

Like I said, you probably had some sort of keylogger, backdoor, or any other of the various viruses out there on your computer. Its not Valves fault.

So you show me a picture of a checkbox, and what happens if you check the checkbox? And as far as it goes, if I've got anti-virus and firewalls on my system, is it my fault? I've never has this happen on any game before, or for that matter, since, Including other Steam games, and other Steam accounts. And if I did have some sort of backdoor or something that was giving someone access to my system, why would they just take a game password? Why not my paypal, or bank account ect ect, plus for one, if it was a keylogger for insatnce, I'd have to log in, which Steam does at startup, I don't log in every time I want to use it. Whoever has done this has done it simply for that game. Maybe they got banned on their own account, and started hacking others, I don't know why, all I know is that I've been banned for something that I did not do, I've been banned for something that if I do what I can to protect against, isn't my fault. Why they would purchase a game, then put it on my account, I don't know, but it's there. Maybe they thought that since the account had a ban on it, it was free for them to hack on, how the hell am I supposed to know. All I am trying to get out there is that nothing is secure, and sometimes people get banned for stuff that they really had nothing to do with. Gone are the days where server admins sorted all the claims that this one or that one was hacking. Now it's left up to a program alone. As for the $100, I rounded up a bit, I think it cost $99. Steam fans will hapilly say that I'm just a hacker that got caught, because VAC doesn't make mistakes - which we know isn't true - so believe me, don't believe me, whatever. I just think a permanant ban from a game when there is proof of some sort of outside influance isn't right. There should be some right of review, which VAC doesn't give, they simply state that they're right, your wrong, tough s**t. Sorry if I'm not a Computer genius who can lock down his PC. I use anti virus, which auto updates, and the firewall that comes with the internet I purchase as well as windows firewall. I play games, that's what I have this PC for, and when I pay $99 for a game, I expect to be able to play it. That's all I've got to say.

14 years ago

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Member since 2009 • 2923 Posts

I believe you, but in posting this thread you imply that VAC is insecure while all others are absolutely fail-safe.

14 years ago

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Member since 2004 • 25 Posts

I believe you, but in posting this thread you imply that VAC is insecure while all others are absolutely fail-safe.kdawg88

No, that's not what I'm trying to say. I just don't believe that it's fair that someone gets a complete ban from a game because of outside influences. There should be a right to appeal the ban. Steam/VAC won't hear of it. As far as their concerned the ban is permanant, to bad so sad. personally I think alot of stuff we put on our systems these days let you open to personal details being stolen/used by a third party. But stuff happens, I am just trying to let people know that in some cases people that have received a ban from Steam/VAC are not in fact hacks, they just happen to have had stuff happen that they can't get fixed. I know my first post was abit long, but I feel fairly strongly about having my money basically ripped outta my hand by a company that won't even give me the right to appeal something they have done. Hell, they could even just wipe the account completely and let me start again with the games that I have purchased able to be used and activated, but they won't do a thing. And that I think everyone in Game Land needs to know because I can't be the only person who has had this, or something similar, happen to them. We give control of our games, and therfore our cash, to these faceless people who then decide to stop us from useing the item we have paid good money for. And that is wrong.

14 years ago

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#29 Agent_Kaliaver

Member since 2004 • 4722 Posts

So your really going on about how life isn't fair. That is just a shocking revelation. Let me ask you this though... How would you prove that you deserve to be unbanned? How can you prove that your account got hacked? All of this would just be you wanting them to trust your word which isn't the best business practice.

14 years ago

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#30 Daytona_178

Member since 2005 • 14962 Posts

So? If they make an exception for you then they will make an exception for every hacker out there. I am glad they stick to their guns as it results in a better gaming experience for non-hackers. Also Steam are correct TC is saying its YOUR responsibility to check what's happening on your PC at any given time.

14 years ago

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Member since 2004 • 25 Posts

So your really going on about how life isn't fair. That is just a shocking revelation. Let me ask you this though... How would you prove that you deserve to be unbanned? How can you prove that your account got hacked? All of this would just be you wanting them to trust your word which isn't the best business practice. Agent_Kaliaver

It's always interesting to receive a good intelligent response. No I'm not going on about life being unfair. How would I prove that I deserve to be unbanned? Hours on Steam before the release of MW2, hours on Steam after the release of MW2, and hours on MW2 without hacks. But that's not the issue. The proof is in my Steam profile itself, with the addition of a European version of a retail game - ie bought from a store and installed via a disc - when the same game is available in Australia from any game store here. So I'm going to pay basically double $$ to import a game from Europe + Postage/Handling, when I can walk down the road and buy it at my local game store, just to get a game that I wouldn't even download a demo for, because I wouldn't play the crap. But it's not about me, it's not about if I hack or not, it's simply about giving contol of the gaming community to companies that aren't willing to listen to their customers - you guys - about issues/problems that they are having. We all pay good money to buy games. More often than not a New Release in Australia costs anywhere form $80 - $100, or more. That's quite alot of $$ really. The good thing about the old way we used to play online was that even if a person was hacking, if the Admin of the server so decided, they were given a 2nd chance. Not that I'm saying that Steam/VAC's policy of a permanant ban isn't a good one, but there should be some sort of sense involved. As I said to them, if it was my system that was hacked, why did this person go to all the trouble just to take my Steam password? I haven't had Bank Account/Credit Card issues, I haven't had problems on payPay or Ebay or any of the other sites I use my card on. What I wanted from Steam was simply to acknowledge that thier system MAY have been compromised and for them to look into it. And if I tick the little checkbox to say not to keep my details on this system, if that's flawed, how many people are logging in on public systems and being compromised? I clicked that for the simple reason to, in my mind, make my account as secure as I could, so no details were on my system. Add that to auto sign in, so no-one can "keylog" me, what else can I do to secure my account? I personally don't really give a rats if they lift the ban or not. I know I don't use hacks, and so do the people that I play with online. I don't need a 3rd party thousands of miles away to prove to myself that I don't hack. What I really made this post for, was to vent abit, but also just to let my fellow gamers out there know that for all it's good points, Steam/VAC like all programs/Anti_Cheats is NOT infallable, it DOES make mistakes and when it does people have no right of recourse to the ban. After arguing the point with Steam for weeks, I went and bought another copy of MW2, opened another account, kept my account details on my system and have around 150 hours on MW2, plus probably 200 hours on several other games without issue. It's fine to have a complete ban policy, but to do so you have to be 100%, otherwise it's not right to take people's money, then ban them so they can't to play the game they have purchased.

14 years ago

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