XFX 9600GT Black Screen. PLEASE HELP!!!

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doooooom

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#1 doooooom
Member since 2003 • 35 Posts

Okey, so heres my problem. I recantly bought a XFX 9600GT and it's not overclocked, standard 650, 900, 1625.

Whenever I play a game it crashes and gives a black screen with looped sound and I have to restart manually, sometimes it does it automatically after 2-3 seconds.

The crashes are randomly from 30min to 2hr, though I played Supreme Commander: Forged Alliance for 2 and a half hours without any problems, but any other games I've played so far crashes (Titan Quest: Immortal Throne, Unreal Tournament 3 and Turning Point: Fall of Liberty). I've ruled out overheating, but I think it could be my power supply (Hiper HPU-4M580-PU), but I've read other posts with the same problem and they have OC 9600gt cards and have a power supply with 400W+ and 12V with 26A witch is the requirements and they slill have the problem. I'm using 174.16 driver fom nvidia and I tried using the driver that came with the card (171.16), but the same thing happens.

So if theres anyone that could help me I would be very happy!

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CreasianDevaili

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#2 CreasianDevaili
Member since 2005 • 4429 Posts

Okey, so heres my problem. I recantly bought a XFX 9600GT and it's not overclocked, standard 650, 900, 1625.

Whenever I play a game it crashes and gives a black screen with looped sound and I have to restart manually, sometimes it does it automatically after 2-3 seconds.

The crashes are randomly from 30min to 2hr, though I played Supreme Commander: Forged Alliance for 2 and a half hours without any problems, but any other games I've played so far crashes (Titan Quest: Immortal Throne, Unreal Tournament 3 and Turning Point: Fall of Liberty). I've ruled out overheating, but I think it could be my power supply (Hiper HPU-4M580-PU), but I've read other posts with the same problem and they have OC 9600gt cards and have a power supply with 400W+ and 12V with 26A witch is the requirements and they slill have the problem. I'm using 174.16 driver fom nvidia and I tried using the driver that came with the card (171.16), but the same thing happens.

So if theres anyone that could help me I would be very happy!

doooooom

Is your psu dual 12v rails? triple? quad? Single dedicated? If you can get the specifications on your psu and post it it might help. It might also be a card worthy of RMA.. we will see.

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eva89

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#3 eva89
Member since 2004 • 807 Posts

so after u "changed" a new card problem occur?

most likely over heat...please check the temperatures.like rivatuner

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Mr-GameCast

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#4 Mr-GameCast
Member since 2004 • 198 Posts

did you try a clean reinstall? OS, drivers, etc.

that might fix it.

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doooooom

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#5 doooooom
Member since 2003 • 35 Posts
I really dont know much about this stuff, but my psu specs are here http://www.hipergroup.com/English/products/hpu-4m580.html
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doooooom

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#6 doooooom
Member since 2003 • 35 Posts
its not overheating i've tested it
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doooooom

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#7 doooooom
Member since 2003 • 35 Posts

no I didn't try a clean install, I really don't want to do that, have to much installed, that will be my last resort.

I did read on another forum where they pretty much have the same problem, someone there did a clean install, but the same happend.

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doooooom

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#8 doooooom
Member since 2003 • 35 Posts
and whats RMA?
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snakehips57

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#9 snakehips57
Member since 2006 • 566 Posts

and whats RMA?doooooom

Basically means a faulty card that needs replacing. Try deleting old drivers then finding the lastest ones for your card, and maybe looking at a better psu, I didn't look at what you already have though.

EDIT: Your power supply should be more than fine, you can safely rule that out.

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doooooom

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#10 doooooom
Member since 2003 • 35 Posts

[QUOTE="doooooom"]and whats RMA?snakehips57

Basically means a faulty card that needs replacing. Try deleting old drivers then finding the lastest ones for your card, and maybe looking at a better psu, I didn't look at what you already have though.

EDIT: Your power supply should be more than fine, you can safely rule that out.

Have already tried that didn't work... uninstalled nvidia driver and used driver cleaner pro 1.5 in safe mode then installed the new one.

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snakehips57

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#11 snakehips57
Member since 2006 • 566 Posts
Faulty video card then, same happened to mine but with bluescreen, so Im assuming its a similar problem. Hope this helps.
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Swiftstrike5

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#12 Swiftstrike5
Member since 2005 • 6950 Posts

Overheating: Usually will cause graphical errors before crashing a game (when GPU is overheating). So it's not that. CPU overheating will cause applications to crash to desktop (if you have intel), so you could check that. Just reach in and touch the heatsink and if you can't keep your finger on it for too long, then it might be overheating (download Nvidia Monitor to see or another application).

My guess: Your RAM is bad. Run "Memtest" (search google). Bad RAM usually leads to crashes while playing games (sound loops). It can happen at random (no set period of time when it crashes).

If it's not that and you've updated ALL drivers (sound, mobo, BIOS, and others) send for an RMA.

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mattyomo99

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#13 mattyomo99
Member since 2005 • 3915 Posts
yea sounds like a bad card. Put in your old card and call XFX.
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doooooom

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#14 doooooom
Member since 2003 • 35 Posts
i'm gonna test my ram, if nothings wrong there i'm gonna whait for a new driver and if that doesn't help im gonna send it back and ask for a new card.
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doooooom

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#15 doooooom
Member since 2003 • 35 Posts
Thanks for the help everyone!! if someone should figure out whats causing it please tell me!
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doooooom

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#16 doooooom
Member since 2003 • 35 Posts

I tested the ram with memtest 2.01 and it passed, so it's not that and i'ts not overheating.

So that means it's either the card or the driver. That sucks...

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Preluder

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#17 Preluder
Member since 2003 • 25 Posts
I have an EVGA Superclocked 9600GT and it's doing the same thing. Looked around online and it's happening to a bunch of people only with certain games. The only solution I've found so far is to underclock it a bit and it won't crash as fast. Sucks to underclock a card, I know, but I only have to do it with a few games. Hopefully it's just a driver issue and will be resolved in the future.
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doooooom

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#18 doooooom
Member since 2003 • 35 Posts
Hopefully. I Just hope they fix it before it's too late to send it back for a new one.
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#19 muirplayer
Member since 2004 • 406 Posts
Looks like a problem with the 9600 series (hardware or driver problem, don't know) if it's happening to a lot of people. Try older driver versions.
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doooooom

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#20 doooooom
Member since 2003 • 35 Posts
I've tried the one that came with the cd 171.16, I can't find anyone else. Is there any one that doesn't have this problem if so could you post your specs and what drivers your using? Might help.. Oh, and how hot is your card when idle?
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snakehips57

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#21 snakehips57
Member since 2006 • 566 Posts
I would save yourself all the trouble and just get the card replaced. Don't leave it until the warraty f**ks off or you will be buggered.
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doooooom

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#22 doooooom
Member since 2003 • 35 Posts

yeah I sent message for RMA today, hopefully I'm not to late (fingers crossed)

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snakehips57

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#23 snakehips57
Member since 2006 • 566 Posts

yeah I sent message for RMA today, hopefully I'm not to late (fingers crossed)

doooooom

Good luck, graphicas cards can be right b*stards.

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doooooom

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#24 doooooom
Member since 2003 • 35 Posts

Great!! They approved, sending it out today.

Man I'm gonna be so pissed if they don't find anything wrong with it!

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doooooom

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#25 doooooom
Member since 2003 • 35 Posts
Got the replacement and it seems to work been playing for hours and no black screens!! :)
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#26 itachiwolf
Member since 2005 • 25 Posts

Im having the excat same problem with my card!

I have a 650 Watt 12 V rail power supply with 20 A .

Could it be my power supply?

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doooooom

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#27 doooooom
Member since 2003 • 35 Posts
No its not your power supply, its the card...
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#28 Lord_Rothen
Member since 2008 • 78 Posts
It sounds like to me it was heat/stabilty problem. My brother's comp has the same problem. He has a 7800GT that gets hot really fast (not that hot, but the card is unstable) on stock clock and crashes 30 to an hr into a game. It might have just been the card couldn't keep stable when warm. If your next card does the same after a month or so of use, try blowing out the fan if it has a lot of dust in it.
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#29 big_bad_baz
Member since 2006 • 25 Posts

same problems here tried the card on 2 different pcs black screen .also i did notice the fan is set to 0% for 3d mode.

my system amd 6400+ 3.2ghz

3.gb ram 667

gm57sli-s4 gigabyte mobo

700watt psu

my old card is the 8800gts 320megs :)