Your experience with XFXForce Customer Service

Hi folks;

Any XFXForce customers out there with Radeon Graphics Cards? I recently purchased an HD5770 and have been having issues with it almost since install. I have a service ticket open but I've been going back and forth with tech support for 4 days now without a resolution in sight. I did some research on the web and found several other people who encountered similar symptoms but bought from other vendors. They were able to RMA their cards straight away. XFX seems to be giving me the runaround, I asked very specifically, "What are the criteria for declaring a card to be bad and how can I get an RMA number?" They seem to be dodging the question most effectively. I clicked on the Warranty link on their webpage but it seems to only state what the warranty will and will not cover without actually spelling out what the warranty period is. Have others had this type of experience?

thanks,

you haven't even said what the problem is.

whenever you buy something,NO MATTERwhat it is, always keep in mind that you might just end up NOT being 100% satisfied with your purchase.

For example. I had AT&T. Have you ever had to call customer service? The most HORRIBLE, rude, non-caring people in the world, as if in their application it's a requirement to be an a**hole. So, what do you do in a situation like this? Switch servers. Done. You can't sue them, so you might as well just go with their competition. Which in your case, you might as well buy someone else's graphic card. Done. If you can return the item, do so and buy another one.

If the customer support is that bad with XFX..return it and get a eVGA card. They have the #1 service if you ask me.gamer082009

[QUOTE="gamer082009"]If the customer support is that bad with XFX..return it and get a eVGA card. They have the #1 service if you ask me.Duckman5

If the customer support is that bad with XFX..return it and get a eVGA card. They have the #1 service if you ask me.gamer082009

[QUOTE="Duckman5"][QUOTE="gamer082009"]If the customer support is that bad with XFX..return it and get a eVGA card. They have the #1 service if you ask me.gamer082009

I had a 8800GTX that died and they asked me alot of questions, spent like a week answering questions etc.. in the end i got a it replaced for a 9800GT

[QUOTE="gamer082009"][QUOTE="Duckman5"] EVGA doesn't make ATi cards.millerlight89

I had a 8800GTX that died and they asked me alot of questions, spent like a week answering questions etc.. in the end i got a it replaced for a 9800GT

DJ8WORK

Im currently waiting to send my GTX 280 to XFX because of memory issues, well see how good there customer service is :P. So far it took them 3 days to tell me to reinstall my drivers and **** but Im hoping to get some actual results soon.

Im currently waiting to send my GTX 280 to XFX because of memory issues, well see how good there customer service is :P. So far it took them 3 days to tell me to reinstall my drivers and **** but Im hoping to get some actual results soon.

hooded1man

[QUOTE="millerlight89"][QUOTE="gamer082009"]I know.gamer082009

XFX a few years ago were quick, simple and good with their services. My old 7600gs was fried by my crt monitor blew up sending a surge to video card and basically destroying it. I contacted them, they responded within a day asked me a few questions , and I sent off the card to be checked, the day they got the card it was checked, found it was bad and wasnt by user fault and sent me a brand new on that same day. A few days later got the card and that was the end of that.04dcarraher

[QUOTE="gamer082009"]

[QUOTE="millerlight89"] Then why recommend it.JigglyWiggly_

[QUOTE="JigglyWiggly_"]

[QUOTE="gamer082009"]Because Nvidia cards are better imo..the Physx tech is cool and eVGA are good when it comes down to RMA's.

gamer082009

[QUOTE="JigglyWiggly_"]

[QUOTE="gamer082009"]Because Nvidia cards are better imo..the Physx tech is cool and eVGA are good when it comes down to RMA's.

gamer082009

Update: Hi folks; I believe I have a work-around but I am not sure that the work-around is what anybody expected. My card was less than 30 days old so I took it to the local Fry's where I bought it.They allowed me to exchange it--no questions asked. However, when I opened the box I immediately noticed that the card looked different.

The original XFX card (s/n in the mid 60,000) has a plastic faceplate with the XFX logo and a circular cutout to expose the cooling fan, but is open to the air on all the remaining sides. The replacement card (s/n in the mid 250,000) has plastic encasing the electronics on all sides, the same logo faceplate with circular cutout, and two openings I can only describe as "exhaust ports" that allow me to connect the 6-pin cable from my PSU through one of them.

Additionally, the new card comes with a crossfire bridge but the old card did not (there is even a sticker on the outside of the original card box that covers the "contents" listing and it does not show a crossfire bridge on the list. Looking at some YouTube videos out there, there are several showing the unboxing and install of the equivalent card from vendors such as HIS, Saphhire, and Asus.

They all have plastic encasing all of the electronics and they all come with crossfire bridges. I contacted Fry's to ask them if the other XFX cards they have were completely encased in plastic or open to the air on most sides. The tech from the PC department was surprised to hear my description and is flagging the returned card for follow-up. In the absence of any additional information, I have to conclude that the original card was not Copy Exactly to the specs of the new card. The new card has been in my PC for 2 days now without any hangups at all.

Is it possible that Fry's originally sold me a refurbished card?jcohenx

there you go

Hi folks;

Any XFXForce customers out there with Radeon Graphics Cards? I recently purchased an HD5770 and have been having issues with it almost since install. I have a service ticket open but I've been going back and forth with tech support for 4 days now without a resolution in sight. I did some research on the web and found several other people who encountered similar symptoms but bought from other vendors. They were able to RMA their cards straight away. XFX seems to be giving me the runaround, I asked very specifically, "What are the criteria for declaring a card to be bad and how can I get an RMA number?" They seem to be dodging the question most effectively. I clicked on the Warranty link on their webpage but it seems to only state what the warranty will and will not cover without actually spelling out what the warranty period is. Have others had this type of experience?

thanks,

jcohenx

I was so displeased with XFX customer service that i refuse to ever purchase a gpu from them ever again.

I've been in contact with XFX regarding the differences between my cards, here is their reply.

[MARK_C 1/21/2010 5:22:17 PM] Hello Jonathan, There are two different reference coolers. HD-577A-ZNFC uses the full coverage cooler. HD-577X-ZNFC uses the ball cooler. You can see at http://www.hexus.net/content/item.php?item=21418 that Sapphier and MSI also have cards with the ball cooler design available as well. The ball cooler tends to have lower GPU temperatures but because it doesn`t blow the air outside of the case it will raise the temperatures in the case. The full cover design will have lower case temps but higher GPU temps. Either design should work fine. I would just assume that your first card may have been faulty if the other is working properly. Thank you. Mark

Update: Hi folks; I believe I have a work-around but I am not sure that the work-around is what anybody expected. My card was less than 30 days old so I took it to the local Fry's where I bought it. They allowed me to exchange it--no questions asked. However, when I opened the box I immediately noticed that the card looked different. The original XFX card (s/n in the mid 60,000) has a plastic faceplate with the XFX logo and a circular cutout to expose the cooling fan, but is open to the air on all the remaining sides. The replacement card (s/n in the mid 250,000) has plastic encasing the electronics on all sides, the same logo faceplate with circular cutout, and two openings I can only describe as "exhaust ports" that allow me to connect the 6-pin cable from my PSU through one of them. Additionally, the new card comes with a crossfire bridge but the old card did not (there is even a sticker on the outside of the original card box that covers the "contents" listing and it does not show a crossfire bridge on the list. Looking at some YouTube videos out there, there are several showing the unboxing and install of the equivalent card from vendors such as HIS, Saphhire, and Asus. They all have plastic encasing all of the electronics and they all come with crossfire bridges. I contacted Fry's to ask them if the other XFX cards they have were completely encased in plastic or open to the air on most sides. The tech from the PC department was surprised to hear my description and is flagging the returned card for follow-up. In the absence of any additional information, I have to conclude that the original card was not Copy Exactly to the specs of the new card. The new card has been in my PC for 2 days now without any hangups at all. Is it possible that Fry's originally sold me a refurbished card?jcohenx

[QUOTE="gamer082009"][QUOTE="JigglyWiggly_"] Nvidia cards are better how lol? Physx is pretty useless, and Fermi is seeming pretty bad. Of course if you are BSD/well what am I kidding any *nix user(except Macs), then you have the right to complain, their drivers are horrible on that side.

matte3560

Oh but there is a difference MR genius!! this video shows you some of it.

1)"Dynamic Paper" flows about the environment when disturbed

2)"Cloth" (movable cloth, as well as being rip-able, like with the batarang)

3) "Destructable Objects", like the tile on the floor etc.

4) Steam and FOG (which greatly added to the immersive nature of the game)

5)"Realistic Sparks" from the electronic devices in the game

So don't tell me Physx does not add to the gameplay because it does. Stop hating..because Physx improved the quality of Batman:AA and many other games that it's in.

Uh that whole video, all of those effects would be totally unnoticible when you're actually playing. Except maybe that boss fight or w/e.JigglyWiggly_

[QUOTE="matte3560"] [QUOTE="gamer082009"]Physx isn't useless if you ask me and most. It makes the gameplay much better, sure for some it might be useless but it does add to the details of the game, which I and many others like and pay attention to. So Physx is not useless. gamer082009

Oh but there is a difference MR genius!! this video shows you some of it.

1)"Dynamic Paper" flows about the environment when disturbed

2)"Cloth" (movable cloth, as well as being rip-able, like with the batarang)

3) "Destructable Objects", like the tile on the floor etc.

4) Steam and FOG (which greatly added to the immersive nature of the game)

5)"Realistic Sparks" from the electronic devices in the game

So don't tell me Physx does not add to the gameplay because it does. Stop hating..because Physx improved the quality of Batman:AA and many other games that it's in.