Your Manufacture Support Experiences

So I'm currently trying to deal with ASUS support, which is a complete nightmare.

Thankfully though, I have had very good experiences with support from other manufacturers. So, I thought I'd make a thread where people can share their positive/negative support experiences.


Intel:

Was very happy with Intel support. Took just 5 hours to get back to me and the person was very polite and helpful.


Gigabyte:

Just as helpful and polite as Intel, but take a bit longer to get back to you; about three days.
It amuses me to see "Thank you for your kindly mail and inquiry." at the beginning of every response.:P


ASUS:

motherofgod.jpg

Support side of the site is old and broken.

Inquiry form required information that you won't have if you have not yet bought the product which makes filling the form out annoying (N/A, N/A, N/A, etc...), this was not the same with Gigabyte's form.

I submitted two inquires for two different products. BOTH inquires for some reason went through as an A3G notebook, so the product selection part didn't even work.

After about five days waiting for a response, I noticed you would be given 'priority' if you register an ASUS product and became a "VIP". So I registered one of my ASUS monitors.
Things just kept going downhill... The registration involved some incredibly irrelevant questions and the filling out of a questionnaire.
In the questionnaire, when asked about brand preferences, 'ASUS' was listed as 'SUS' and in another question, World of Warcraft was exampled as being a graphically demanding game.

Finally got a response nine days later... Where I was told to call local support! FUUUUU!!:evil:


And today, I get an email asking if I would take a survey on their support.


So I fill it out, telling them what I think of their terrible site and support (in a polite manner, of course).

>Click Submit
>System.NullReferenceException: Object reference not set to an instance of an object. at ASUSInvest.DataCount.viewDesc()


SON OF A..!!





Well, there's my experiences, share yours.

I had similar very positive experiences with Gigabyte, they responded fast, were very courteous and helped me solve the issues I had, some of the best mfg. CS I ever delt with. G-Skill was another that I was very pleased with and I can even throw Intel into the the pleasantly surprised category.

Western Digital also very good. I had a 150GB Raptor HHD that sounded like it was grinding metal and they replaced it after 2 years of use, no shipping charges, nothing. I highly recommend WD.

Foxconn was OK too. I had a 8800GTX that was causing blue screens and they were very willing to work an RMA for me to get the problem resolved.

As for the dredges of the earth for customer and tech support....ASUS has my vote also. They took forever to respond back to me and when I finally did get a hold of someone, they were most rude and uninformative. They make some good products, but their CS sucks !

*+

I rarely contact CS,but lately,I've contacted Zotac,Arctic Cooling,and Zalman.Had no real problems with either,got mostly quick replies,only Zotac's reply wasn't as informative as I wanted,they could've done better...

Also,soon,my Asus 670 GTX will arrive,and after reading some of these comments,I REALLY hope I'll never have to deal with their CS about anything...

well ive called Microsoft and they are 50/50, you either get the nicest person who knows what they are speaking about and dont put you on hold for a min or two then there are the time that there is some person that gives you attitude, has no knowledge and just transfer you to someone else.

ive called coolermaster before and they have been very helpful and polite

I had to deal with Biostar for what I thought was a faulty SATA controller (computer kept freezing, logs said harddrive problem). I did multiple RMA's of the motherboard. They were easy to work with every time.

As part of that, I originally thought it was the seagate harddrive. They were fairly easy to deal with too.

In the end, it turned out to be the SATA cable that came with the motherboard... when I changed that out, I didn't have any more problems.

I also had to deal with adobe because CS4 wouldn't install. I hope I never have to deal with them again. Through chat, they had me try a bunch of different things, and didn't solve the problem. They bumped me up to the next level, which had me jump through the same hoops. That person bumped me to the next level, where someone would take control of my computer. That person did the same things I had done the first two times, and then bumped me up to the next level. They never tried anything new, even though the next person was "the next level above" the previous one. Completely useless.

Dell Busines/enterprise support

Extremely helpful, bent over backwards to get us what we needed. U.S based. The complete opposite of their consumer support which is crap.

and since i see others are listing things other than manufactures :P

amazon: **** amazing

newegg: great

timewarner: horrific

that's all off the top of my head. i try not to go through any customer support ever.

Corsair

Brilliant. My ram came with a lifetime warranty. When it died the rma was easy. Not particularly fast but it's impossible to tell if that's due to the company or just crappy postal services.

Corsair

Brilliant. My ram came with a lifetime warranty. When it died the rma was easy. Not particularly fast but it's impossible to tell if that's due to the company or just crappy postal services.

kraken2109

XFX has been really good for me, very timely and helpful responses.

Havent really dealt with any other online customer service.