Can't Connect to PlayStation Network. Please help

Update 8 April 2009: Apparantly people still stumble unto this message board and don't read the whole thing... Because this topic is over a year old and people are still e-mailing me about advice or giving me advice. If your having problems please read further into this topic because I think I have posted my suggestions to fix it or improve your internet connection.

Old

Hello all I live in Dubai,UAE andI bought a PS3 two weeks ago and I was only able to connect to it for only a few days. Now I keep getting this error message Saying that I've been disconnected from the PlayStation Network and gives me an error code (80710092). This is a sorta last resort on my part cause I've gone to other forums and took their advice and opened ports and use DMZ, contacted Sony PlayStation customer support (answer still pending), contacted my ISP (which is Etisalat), and contacted my Linksys' customer support line.

Hello all I live in Dubai,UAE andI bought a PS3 two weeks ago and I was only able to connect to it for only a few days. Now I keep getting this error message Saying that I've been disconnected from the PlayStation Network and gives me an error code (80710092). This is a sorta last resort on my part cause I've gone to other forums and took their advice and opened ports and use DMZ, contacted Sony PlayStation customer support (answer still pending), contacted my ISP (which is Etisalat), and contacted my Linksys' customer support line. Please if there's anyone out there who can help me please send me a message to my user, post on this thread. It would also be nice if you could respond to my message and that you live in the UAE so that I know whether it is working fine here in the UAE.rich_jammer

i live in dubai too and i have the same problem srry dude i cant help cuz i need help too!!

i live in dubai too and i have the same problem srry dude i cant help cuz i need help too!!

darkprince99

So I'm not alone eh? Hey did PSN work for you last week from thursday to friday? And what's your PSN account so that when I finally get it fixed I'll contact you too then we can play online.

Oh the dudes at Geekay told me that it was a problem with Etisalat but when I called them they didn't help at all. Maybe you should try calling them too and see if something will happenfor you...Unless your using du.

wow, idk what to tell you. maybe try running your router through a cycle, if you're going wireless maybe there is interference or something. DId you change anything in the time between it working and not working?americahellyeah

How do I make it run through a cycle? And I am using a wired connection and my wireless connection has a wep security so no one can interfere with the connection.

And on the subject ofchanging the settings when it was working and not working. Well the first few days it wasn't working I kept on changing the settings. Then a few days of doing nothing it started working. On the last day I could log in but I keep getting loged out when I was chatting (on the PS3)to my friend in Singapore. Then I changed a few settings during that but I was still able to log in but keep getting logged out later. Then afte constantly logging in and being logged out I could no longer log in and it gave me the same old error message. Then yesterday I called the Linksys helpline and they told me to change all these settings on my PS3 and router. Changes like disabling security and disabling UPnP. But it still didn't work.

Have you tried bypassing the router? Even if it isn't a permanent solution try going straight from the modem to the PS3 - that would help you find where the problem is...svenskamerikan

Umm... how do you bypass the router? Cause I think I have a combination modem and router. I have a Linksys WAG54G V.2 (at leastI think it's 54)

email letters@7days.ae as I did last night.

We need to make sure Etisalat and Sony own up to this problem and get it fixed, there's going to be a whole heap of upset kids on Christmas morning when they find out they can't donwload SFA off the playstation network.

You're far from alone on this problem!

email letters@7days.ae as I did last night.

We need to make sure Etisalat and Sony own up to this problem and get it fixed, there's going to be a whole heap of upset kids on Christmas morning when they find out they can't donwload SFA off the playstation network.

You're far from alone on this problem!

DavieInDubai

I wish I could just like wait outside the shops or in the shops for the people who are planning to buy a PS3 and tell them not to buy it yet until they demand from Sony and Etisalat to fix the PSN. Maybe I should go out with a petition.

I think the main problem with the PSN is because Etisalat sucks(maybe I should get du)and that the servers must be down because of the holiday playing frenzy and that most of the resources are diverted to other countries like US, UK, Japan Singapore etc.

[QUOTE="DavieInDubai"]

We need to make sure Etisalat and Sony own up to this problem and get it fixed, there's going to be a whole heap of upset kids on Christmas morning when they find out they can't donwload SFA off the playstation network.

rich_jammer

I think the main problem with the PSN is because Etisalat sucks(maybe I should get du)and that the servers must be down because of the holiday playing frenzy and that most of the resources are diverted to other countries like US, UK, Japan Singapore etc.

Hi,

Perhaps I'm just not understanding the problem, but why does a network problem with the PSN have anything to do with Sony? As much as we'd like to blame Sony, I find it hard to believe that when they receive a packet of data, their PSN servers look at it and say, "Oh, this is from the USA...let's respond fast!" or "Oh, this is from the UAE, let's wait 10 seconds and then send a response." I suppose a server could be written that way, but I find it hard to believe that anyone would go through this trouble.

I presume PSN has multiple servers and some are in Japan, some in the USA, etc. It is possible that your closest server might be overloaded...but hopefully Sony has enough sense to upgrade such servers soon.

I would think it is most likely your internet provider? Why don't you try something like http://www.speedtest.net/ (using your computer and not your PS3...but it probably doesn't matter) to see how your internet compares with others? This would be a test that takes the PS3 out of the equation...

[QUOTE="rich_jammer"][QUOTE="DavieInDubai"]

We need to make sure Etisalat and Sony own up to this problem and get it fixed, there's going to be a whole heap of upset kids on Christmas morning when they find out they can't donwload SFA off the playstation network.

rayjapan

I think the main problem with the PSN is because Etisalat sucks(maybe I should get du)and that the servers must be down because of the holiday playing frenzy and that most of the resources are diverted to other countries like US, UK, Japan Singapore etc.

Hi,

Perhaps I'm just not understanding the problem, but why does a network problem with the PSN have anything to do with Sony? As much as we'd like to blame Sony, I find it hard to believe that when they receive a packet of data, their PSN servers look at it and say, "Oh, this is from the USA...let's respond fast!" or "Oh, this is from the UAE, let's wait 10 seconds and then send a response." I suppose a server could be written that way, but I find it hard to believe that anyone would go through this trouble.

I presume PSN has multiple servers and some are in Japan, some in the USA, etc. It is possible that your closest server might be overloaded...but hopefully Sony has enough sense to upgrade such servers soon.

I would think it is most likely your internet provider? Why don't you try something like http://www.speedtest.net/ (using your computer and not your PS3...but it probably doesn't matter) to see how your internet compares with others? This would be a test that takes the PS3 out of the equation...

I tested it at the site you said and it said that download speed is 968 kbps and upload 241 kbps. And most likely it ismy internet provider that sucks. Can you believe this Etisalat (my ISP) has the same IP Address for all of their users. So if let's say Sony blocks that IP Address because of some other idiots actions everyone on Etisalat gets blocked too. Stupid ISPeh?

I wasnt aware of any support for PSN in the UAE.teebeenz

PSN is supported in UAE. They even have a site and it's http://ae.eu.playstation.com .

[QUOTE="rayjapan"][QUOTE="rich_jammer"][QUOTE="DavieInDubai"]

We need to make sure Etisalat and Sony own up to this problem and get it fixed, there's going to be a whole heap of upset kids on Christmas morning when they find out they can't donwload SFA off the playstation network.

rich_jammer

I think the main problem with the PSN is because Etisalat sucks(maybe I should get du)and that the servers must be down because of the holiday playing frenzy and that most of the resources are diverted to other countries like US, UK, Japan Singapore etc.

Hi,

Perhaps I'm just not understanding the problem, but why does a network problem with the PSN have anything to do with Sony? As much as we'd like to blame Sony, I find it hard to believe that when they receive a packet of data, their PSN servers look at it and say, "Oh, this is from the USA...let's respond fast!" or "Oh, this is from the UAE, let's wait 10 seconds and then send a response." I suppose a server could be written that way, but I find it hard to believe that anyone would go through this trouble.

I presume PSN has multiple servers and some are in Japan, some in the USA, etc. It is possible that your closest server might be overloaded...but hopefully Sony has enough sense to upgrade such servers soon.

I would think it is most likely your internet provider? Why don't you try something like http://www.speedtest.net/ (using your computer and not your PS3...but it probably doesn't matter) to see how your internet compares with others? This would be a test that takes the PS3 out of the equation...

I tested it at the site you said and it said that download speed is 968 kbps and upload 241 kbps. And most likely it ismy internet provider that sucks. Can you believe this Etisalat (my ISP) has the same IP Address for all of their users. So if let's say Sony blocks that IP Address because of some other idiots actions everyone on Etisalat gets blocked too. Stupid ISPeh?

I hate Etisalat, I'm glad that I dont live there anymore cause I bet I'll be experiencing the same problem as everyone else.

I hate Etisalat, I'm glad that I dont live there anymore cause I bet I'll be experiencing the same problem as everyone else.JCblueside

When you lived here you were using the same router as me and you couldn't play Resistance online but you could still access PlayStation Network. Hey I'm considering changing to du what site can I check out for the prices?

[QUOTE="svenskamerikan"]Have you tried bypassing the router? Even if it isn't a permanent solution try going straight from the modem to the PS3 - that would help you find where the problem is...rich_jammer

Umm... how do you bypass the router? Cause I think I have a combination modem and router. I have a Linksys WAG54G V.2 (at leastI think it's 54)

He is saying remove your router completely and connect your PS3 directly to your modem and he is right, you should make sure it is the router before you start messing with the configuration IMHO

Hey I live in Abu Dhabi and I am also a Etisalat user using their Al-Shamil Heavy User - 2Mb service, I dont have a PS3 atm as i am picking mine up on the 30t so i can tell you then if it works or not. Regarding Etisalat I think that they are having problems with there lines as my connection speed is not running as it should be. I have a Xbox 360 aswell and that still works but its not work at the speeds it used to.

Are you using there Al-Shamil service which comes with a cable modem? Cause i am using there cable modem which i connect directly to my PC then i use a Hub to connect everything else and I never get any problems, but i will test it out in a few days time and will let you know. I read your letter in the 7 Days today aswell :D So add my gamertag and i can keep you updated on anything i find out i'll try phoning etisalat over here as here in Abu DHabi they seem to be alot more informative than in Dubai.

Regarding Du here is a link to there prices tho they are basically the same prices as etisalat.
http://www.du.ae/en/category/athome/broadband/

Try making a europe or american account not a UAE one cause then in theory you should connect to the EU or US servers, you are probably better off trying a EU one as they are much quicker than the US ones. So make a EU account with a EU address and all.

Ok this will fix your problem DO NOT MAKE A UAE account. my friend in kuwait made a UAE account in kuwait and it said UAE servers shut down so he changed back to his UK account and everything worked fine. So do not make a UAE account.VioletPiranha

That seems to be a clever idea and hopefuly that will finally fix rich_jammer's problem and also to everyone whos having the same problem. I told Rich to make a new user profile for his PS3 and make a new PSN account for that which will have an address for either US or Singapore(Where I live right now).

[QUOTE="VioletPiranha"]Ok this will fix your problem DO NOT MAKE A UAE account. my friend in kuwait made a UAE account in kuwait and it said UAE servers shut down so he changed back to his UK account and everything worked fine. So do not make a UAE account.JCblueside

That seems to be a clever idea and hopefuly that will finally fix rich_jammer's problem and also to everyone whos having the same problem. I told Rich to make a new user profile for his PS3 and make a new PSN account for that which will have an address for either US or Singapore(Where I live right now).

I have not heard from him yet so i am not sure if it worked but i hope it did work and that he has been playing online non stop since to catch up on the lost time :D

Sorry guys for not responding and stuff. And oh I haven't tried any of those things yet cause I was enjoying my Christmas holiday so much that I really didn't care anymore. But now I'll try all that stuff you suggested and see if it works. Oh yeah someone did ask whether I was using Wireless or not and the answer is that I use a wired connection (please don't take that bold lettering as an insult) and I did read the 7 Days article but I didn't read it from the paper I read it at the 7days site http://7days.ae/showstory.php?id=64514 . However I do take issue that the guy thought that I was bashing Sony for this problem. I did kinda comment on that it was free but I didn't mention in that that Wii store is free and that works fine too. Anyway if you want to read more about my letter come to my blog.

Oh yeah, jcblueside gave me his US account and I tried it like a week ago and it didn't work. Maybe I'll try it soon like I said I was too caught up in the holiday season.

OK I tried connecting to my own account still doesn't work, I tried using JCblueside's US account no dice, and then I tried signing up to make a new account NOPE! When I triedmaking the new account it still gave me that errorcode and told me that it couldn't connect to the server.

Oh anyone out there with a du account who has no problems with PSN cause after all this trouble I'll switch to du.

Oh finally I got it to work! How about you other guys is it finally working for you? What I did was change the IP Address on my PS3 from 68 to 100. Then I went to my router on the PC and forwarded my ports and DMZ from 68 to 100. Then I did the whole power cycle thing. Then viola it works. Thanks you guys for being helpful and I hope that your problems will be solved too and I hope this lasts longer then the last time.rich_jammer

It seems that this thread is viewable on google. I even tried it and searched for my problem again and this thread is the first on the search page. So that people would stop e-mailing me I'll give a short guide on how to fix their problem. Oh right now PSN is working fine and if it's not working for you it's not a problem with Etisalat or anything it's probably a problem with your internet or something.

OK first you need to go to portforwarding.com and learn how to access your router, set up a static IP Address,andforward ports.

From portforwarding.com you'll learn about static IP Addresses and putting in the subnet mask, default gateways, andDNS servers. Once you take note of all these and have made/chosen a static IP Address for your PS3 you should go to your PS3 and edit the internet setings there too. For an Example the static IP Address on my PS3 is 192.168.1.100 on my 360 it's192.168.1.66, and on my other PC it's 192.168.1.65.

You'll learn how to access your router and to do that you have to use your internet browser (Internet Explorer or Firefox or whatever you use) and the way to get there is usually 192.168.1.1 and the username is usually admin and the password is usually admin. From there you should go to Applications and Gaming and then to Single Port forwarding or Port Range forwading. Here's a preview.

Here's how it should look like: (note that it even has other applications and gaming ports in there and when putting in the port figures ignore Azurl and XboxLive stuff)

Or you can make it easier and just edit the DMZ and put your PS3's static IP Address there:

One person e-mailed me and said that they already forwarded all the ports and stuff but still didn't work. But then they e-mailed me again and said that the problem was fixed because in the router settings the security settings were changed. It should look like this:

[QUOTE="darkprince99"]

i live in dubai too and i have the same problem srry dude i cant help cuz i need help too!!

rich_jammer

So I'm not alone eh? Hey did PSN work for you last week from thursday to friday? And what's your PSN account so that when I finally get it fixed I'll contact you too then we can play online.

Oh the dudes at Geekay told me that it was a problem with Etisalat but when I called them they didn't help at all. Maybe you should try calling them too and see if something will happenfor you...Unless your using du.

Uh oh.... I can't seem to connect again with that same error code. Is anyone else having the same problem as I am?

I have tried all the steps and suggestions posted above, alas, nothing happened. I am not an avid online gamer but I had to try out COD4 online---that's why I had to surf the web to check for some solutions.

I have come to the conclusion that this ISP just ruined what could have driven me to play online. These guys block sites, block pop3 emails, block online file transfers, block VOIP...and now they block PSN! Geez..What did a casual console gamer ever do to deserve this?!! I partly blame UAE PS Support for not taking immediate actions.

I am quite sure Du will let you log on PSN. Be careful though, exceeding their bandwidth limits would be a real pain in the pocket. Unlike our "beloved" ISP, I think Du's rates aren't fixed at all. This is one reason why I've been really skeptic on joining the Du bandwagon.

If you somehow get your way around it, could you kindly post the solutions on this same thread? I'll constantly be checking out on this one. Thanks a lot!

i called sony uae support today and they told me that they had a meeting with eitisalat and they are working on it but when they will finish nobody knows

anyway everyone got this problem MUSTcall sony support to add his information in-order to help fixing this problem as soon as possible

please do it guys

p.s i tried everything to fix but i can't so we have no choice except waiting

I wonder if connection from here in the Philippines to the PSN would be worse than there in UAE.:? It would be worse if i buy Warhawk and there will be no connection to PSN, it would be a waste of money.:( Oh, and internet connection here sucks, i am frequently disconnected from an online game. When i play Socom: FTB2 online on PSP i get disconnected everytime i join the game or while playing online which sucks.:cry:

70% cow30% sheep0% lemming

yeah ive been having this problem on and off too..mine was working a few days ago..but now its coming up with that 'cant connect' error. did u find anything else out about what the problem is and what sony are doing about it? if i cant get on tomorrow ill give the support line a call..

Etisalat is bulls--t They are blocking every thing without any reason. Now there was only one entertainment left in my life which was online gaming on the ps3 and now its gone too. Mother Fu--ers. This is the only company in the world to whome you pay to get a bag of sht and they have proved it yet again.

can you let me know their tel #???

This topic is super old but I'm just posting a new message to let everyone know that the issue has been resolved. I have had no problems for over a year. If I start having new problems with PSN in UAE I'll probably make a new topic thread. If your still having problems please look back into the earlier pages for more information, search google for other threads, or contact customer support.

Oh yeah I think the etisalat helpline is 101 or some number like that I don't really remember. If you need the Sony UAE helpline you can probably find the number in your PS3 box (that's where I found it) or in the playstation site or you can contach Jumbo electronics cause I think they handle Sony technical stuff. Or you can even ask the store you bought your console in.

instead of telling people to read all the way down,just post the answer on the edit :\

Yay for reviving 3 year old topics.