Can't get new password? What am I doing wrong?

I have downloaded/installed the latest update last night...But I've gone to the website and i've done it through the playstation when it finally let me after saying "server undergoing maintenance" for a while.

Anyways i've asked it to email me a new password/reset my password twice now and my account is setup on a hotmail.com account...anyways i'ts been over 10 hours since I did the initial one and I did it again about an hour ago I have yet to see an email.....GRRR!

Anyone else have this issue or what's going on?

Thank You!

Many people are going through the same thing. Sony is having trouble distributing the millions of emails so it may take a little longer to get yours and start gaming. :)

Yeah, the time frame really varies, I guess. I think I requested my email at about 10pm last night, and I didn't get it until 2:30am. Sucks you have to wait.

But patience is all that'll work, really. Shouldn't be too long.

(By the way, if you already got the update and changed your password once, you might just be experiencing the current server instability.)

Okay I was wondering haha! I can wait...Wish I didn't have too but im a PS+ Subsriber they'll get me back =)

Just my wife isn't too happy she can't watch her shows or kids movies on netflix lol

Thanks for the quick response

Quick heads up: You can still use Netflix. Just press X on the sign in, then press O to back out. It's worked fine throughout the entire PSN outage. :p

I went on their website in the morning and they said I was going to recieve an email in the 'next 24 hours'.

However i just tried changing it over my PS3 and a it worked fine. Earlier it was giving me an error. So luckily I don't have to wait for that email anymore :)

I changed my password before I even got the e-mail.

I changed my password before I even got the e-mail.

GamerChick2083

im always getting a server error on my main account before being able to change the passowrd, it didnt let to change me the passowrd on ps3 and no email has been sent , on my second account it worked directly on the console so im sure psn is up here ,hope my account isnt lost

You don't need it to send you an e-mail, all you need to do is log in to PSN (ON YOUR PS3) and it will automatically ask you to change your password.

The thing is I erased my password from before and have no idea what it was =( so i can't even re-enter my old password ...so im screwed lol!!! GRRR

You don't need it to send you an e-mail, all you need to do is log in to PSN (ON YOUR PS3) and it will automatically ask you to change your password.

BakedDank420

Thats only if your using the PS3 your account was created with. If not you need to do the email process.

im always getting a server error on my main account before being able to change the passowrd, it didnt let to change me the passowrd on ps3 and no email has been sent , on my second account it worked directly on the console so im sure psn is up here ,hope my account isnt lost

AmnesiaHaze

Are the change password requests via E-Mail due to how the old password may have been forgotten or am I missing something? I reset my password after logging on the PS3 with no issues.

I just got told to input a new password I had no email from Sony.

Sony posted a message on their Blog saying that with everyone resetting their password at the same time, it's taking a while for all the emails to go out.

http://blog.us.playstation.com/2011/05/15/update-on-service-restoration-rollout/

Are the change password requests via E-Mail due to how the old password may have been forgotten or am I missing something? I reset my password after logging on the PS3 with no issues.

Aero5555

If you're still using the same PS3 that you set up your account with, you can change passwords without having to go through the e-mail thing. I think that's only for people who have gotten a different PS3 since they originally set up their account.

I just downloaded the firmware update, logged onto PSN using my old password and it immediately told me I needed to change it. A box popped up and I changed the password, then logged back in using the new one, and it's worked fine since then.

You don't need it to send you an e-mail, all you need to do is log in to PSN (ON YOUR PS3) and it will automatically ask you to change your password.

BakedDank420

[QUOTE="BakedDank420"]

You don't need it to send you an e-mail, all you need to do is log in to PSN (ON YOUR PS3) and it will automatically ask you to change your password.

Kane04

I changed my password on the console. After the update it made me change it. I never got any email.

UK residents didn't got e-mails. We just needed to change our password from our PS3. It didn't asked the old password. Then I recived an e-mail about me changing my password and if I didn't changed it I need to e-mail to Support...