Compromising your PS3's warranty?

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newhighscore

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#1 newhighscore
Member since 2008 • 2037 Posts

My PS3 recently stopped reading discs. Through some research it is my belief that it is the Blu Ray drive that has failed. I have owned my PS3 for over 2 years now and no longer have the receipt from when I purchased it. A local repair shop claims that ppl bring in their PS3's all the time for similar problems and that their diagnosis/repair generally costs somewhere between $26 and $86 dollars.

My question is this... After 2 years is my warranty up? What would I need to send Sony? Ive already been told its $150 just for Sony to look at it. Is it really worth it to have my PS3 kicked and tossed across the US for probably over $200 dollars (that I dont have) when its all said and done? Or should I try the repair shop that specializes in warranty work with the likes of Best Buy, Sears, etc?

And finally has anyone encountered this problem and resolved it? If so, how?

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samuraiguns

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#2 samuraiguns
Member since 2005 • 11588 Posts

My PS3 recently stopped reading discs. Through some research it is my belief that it is the Blu Ray drive that has failed. I have owned my PS3 for over 2 years now and no longer have the receipt from when I purchased it. A local repair shop claims that ppl bring in their PS3's all the time for similar problems and that their diagnosis/repair generally costs somewhere between $26 and $86 dollars.

My question is this... After 2 years is my warranty up? What would I need to send Sony? Ive already been told its $150 just for Sony to look at it. Is it really worth it to have my PS3 kicked and tossed across the US for probably over $200 dollars (that I dont have) when its all said and done? Or should I try the repair shop that specializes in warranty work with the likes of Best Buy, Sears, etc?

And finally has anyone encountered this problem and resolved it? If so, how?

newhighscore
Go cheap. let the specialist do the work.
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Sekiam

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#3 Sekiam
Member since 2007 • 207 Posts

Yup, sometimes the smaller companies (or shops) are the best and cheapest solution.

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tn2389

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#4 tn2389
Member since 2003 • 70 Posts

The original warranty is one year, so it would have expired. I have no experience with a specialist, but I sent mine in to Sony. They repaired the blu-ray drive for $150, but it broke less than 5 months later. I sent it in again for another $150 because they only give you a 90 day warranty once it's repaired. Hope you have better luck than I did.

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newhighscore

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#5 newhighscore
Member since 2008 • 2037 Posts

WOW. 5 months later and it took a deuce on you again!? Thats terrible. What are some things that can cause the BD drive to fail? Does playing Blu Rays kill it much like watching DVD's did on the PS2? Or watching AVI's and MPEG's and such? If mines fixable I dont want to go through this again.

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Strife64

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#6 Strife64
Member since 2003 • 25 Posts
Hey newhighscore! Don't worry, your'e not the only one who has had to go through this hassle; I experienced the exact same problem about 8 months ago. The problem is known by Sony, but unfortunately (unlike the RRoD with the 360) your warranty has to still be in place for Sony to fix it for free, AND you have, and I mean HAVE to have your original receipt. When i spoke with the Sony representatives, they repeatily reminded me to include a copy of the receipt to show Proof and Date of purchase. If the repair shop is trusted by Besty, Sears, etc, and they are aware of how to diagnose and fix the problem, then I would recommomend taking it to them. The $150 dollar fee (which i believe is all you have to pay; as long as you give the $150 Sony if you are not under warranty, they provide a box and sticker with shipping already paid for) is pretty outrageous. The other option is to call Sony and complain to as many representatives as you can about the problem. My friend Gav's xbox got the RRoD about a year ago, but he was still under warranty. Unfortunately, and I am totally not kidding you right now, he got the RRoD AGAIN about 2 weeks ago. He spent about a week an a half complaining to xbox employee's over the phone (because they too wouldnt fix it for free because it wasn't under the warranty anymore), until they finally caved and agreed to fix it for free. Now, the employee's could have caved due to the fact that Microsoft said that they will fix RRoD problems regardless of warranty, but I like to think it was because of his week an a half of pestering. Regardless, I think it might be worth trying. At the least, perhaps they will reduce the $150 fee if you bother them enough. I hope this helps, and that everything works out!
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emitsu97

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#7 emitsu97
Member since 2003 • 10720 Posts
Consider the cost of expedited shipping to and from the facility plus insurance plus the cost for parts and labor. $150 is not bad at all.
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OVERLORD9270

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#8 OVERLORD9270
Member since 2009 • 25 Posts

Yup, sometimes the smaller companies (or shops) are the best and cheapest solution.

Sekiam

will best buy fix this problem?