Help adding funds to my account

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soulreaper-4

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#1 soulreaper-4
Member since 2007 • 2247 Posts

This is getting ridiculous, since December 24 I've been trying to add funds to my account and i always receive an error message that said your credit card information is incorrect and we couldn't update you credit card information,try a few minutes later.

Is somebody else having this problem. And I'm sure that my information is correct.

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Qual37

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#2 Qual37
Member since 2007 • 101 Posts

DONT PUT ANY SPACES IN BETWEEN THE NUMBERS (e.g. 1234567824681357)

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deactivated-5f063175485d4

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#3 deactivated-5f063175485d4
Member since 2002 • 1451 Posts
you either have a bad CC or are leaving spaces... i have not ahd that problem.
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soulreaper-4

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#4 soulreaper-4
Member since 2007 • 2247 Posts
I'm doing that and nothing.
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soulreaper-4

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#5 soulreaper-4
Member since 2007 • 2247 Posts
I really don't know whats happening because i have made purchases with it and it work.
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lyndonAPI

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#6 lyndonAPI
Member since 2002 • 2794 Posts
Doublecheck the address you are putting in with a recent statement from that card- if even one letter is misplaced the transaction won't go through.
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azzezino

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#7 azzezino
Member since 2002 • 4570 Posts

This is getting ridiculous, since December 24 I've been trying to add funds to my account and i always receive an error message that said your credit card information is incorrect and we couldn't update you credit card information,try a few minutes later.

Is somebody else having this problem. And I'm sure that my information is correct.

soulreaper-4

I've been having the same problem since I cancelled my MasterCard (it was the one credit card I used to buy stuff on the PS store). Now I only have a Visa and for some reason I can't seem to add funds to my wallet becauseI keep getting the same error message you're getting. So I decided to email Sony support because of it and they replied saying that I should contact my credit card company and verify my personal data with them, which I did and my personal data is exactly the same as the one I tried while trying to add funds to my wallet. So long story short, we're better waiting for those PS Store Cards.

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markmota

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#8 markmota
Member since 2008 • 25 Posts
can any one help me? does the adrees and all that stuff matters when you add funds?? cause it says that somethig is wrong i am from peru an peru doesnt appear so i had to put spain, does that mater??