Here is a little story on a ps3 return I made at BestBuy the other week that really turned me off to the extended warranty. I purchased the first generation Xbox 360 and waited 24 hours in the rain and snow to get one (I will never do that again) and decided not to get the extended warranty; BIG MISTAKE!
I had to pay $150.00 to get it fixed and waited 5 weeks to get it back. I am now on my 4th 360 and the current one I have (refurbished) didn't work the minute I plugged it in. The display lights that show what controller is plugged in do not work; at least I won't see the 3 rings of death now. Lol
I decided to purchase the ps3 as a blu-ray player and as a backup so I can still play while the 360 is in the shop. This time I did get the extended warranty to play it safe even though the ps3 has a better track record than the 360. I had the ps3 about 8 months when the blu-ray stop reading any type of media. I wasn't worried about it because I had the warranty so I packed up everything that came with the original system minus the s-video cable which I never used and figured I could replace it with the new one in the new ps3 box...WRONG!!!!!!! The BestBuy person took it to the Geek Squad to test the ps3 I brought in and when I told him I didn't have the s-video cable they informed me that I could not return it. I asked them to use the one from the new one and they told me that in order to return the bad ps3 I would have to have ALL THE ORIGINAL EQUIPMENT that came with it. I was confused and asked that I could just go over to the counter and purchase a new cable and they said NO. Man was I pissed! Then I asked the BestBuy employee, what would stop me or anyone else from purchasing another cable from another store and claim that they found the cable at home. They told me that it still had to be the original cable and that if I did use the replacement cable Sony would fine them for allowing this. They said that Sony will actually check the cable number to verify and when it doesn't match they will fine BestBuy; talk about not making the customer happy.
I decided to purchase a cable and return the system to another BestBuy but when I returned home I actually found the s-video cable still in the plastic so I decided to take it back to the same store to see how they treated me but all the employees involved had gone for the day so I was helped by the assistant manager who I failed to tell him of my previous experience just to see how this went. The assistant manager asked me for the warranty info and what was wrong with the system; I gave it to him and he put it in the system and gave me a gift card to purchase the new system. HE DIDN'T EVEN OPEN THE BOX!
Has anyone else had bad return experiences with BestBuy?
Buttkkr
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