Playstation Store Wont Accept my CC

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OneWingedAngeI

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#1 OneWingedAngeI
Member since 2003 • 9448 Posts

I'm getting pretty pissed off here. I have tried my two credit cards, and my wife's card. I have my bank statement with the address matching exactly what I am putting in. I have tried this about 15 times now and am locked out for the second day. I was on the phone with my bank and everything is accurate.

I called sony support, spoke to a rep and he tried to help, but today for some reason i didnt even get my full 10 tries, after 5 it locked me out. I then asked for a supervisor and he said there is nothing that can be done. I told him i never would have bought the system if i knew i could not download content. He understood but still said there was nothing they could do.

He then told me in the next 6 months they *might* have prepaid cards, so basically for 6 months i am without PSN store content. I cannot even use the system to its fullest. This is the worst crap I have ever heard. Does anyone know if there is a way to go even over the supervisor's head and get someone to force this through?

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gekidami

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#2 gekidami
Member since 2004 • 2446 Posts
Hum, what error message do you get when you put your details in?
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CellAnimation

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#3 CellAnimation
Member since 2007 • 6116 Posts
Force what through? How can Sony do anything about an automated billing system? If your bank isn't giving acceptance to your CC purchases it has nothing to do with Sony.
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Malec3

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#4 Malec3
Member since 2003 • 108 Posts

Had the same problem, mine said my info wasn't valid. I did use my debit card though. I'm going to buy a prepaid Visa or Mastercard. If that doesn't work, I'm going to hurl.

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WongB

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#5 WongB
Member since 2004 • 1701 Posts
My citibank debit wasn't going through, until I realized that the billing address changed since the last time I had it in the system. I would suggest trying your address in different ways, like spelling out Road instead of Rd. and stuff like that. That is the best advice I can give.
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OneWingedAngeI

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#6 OneWingedAngeI
Member since 2003 • 9448 Posts

the error is it just says its invalid.

Force what through? How can Sony do anything about an automated billing system? If your bank isn't giving acceptance to your CC purchases it has nothing to do with Sony.CellAnimation

my bank has no problem accepting it, i use it online weekly. its a problem with sony and them being crazy about matching everything down to the spacing and case of your information. i use this card on the wii and 360 with no problems at all. i use it on tons of websites and this is the only problem i have ever had.

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emitsu97

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#7 emitsu97
Member since 2003 • 10720 Posts
What networks do the cards authorize over?
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OneWingedAngeI

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#8 OneWingedAngeI
Member since 2003 • 9448 Posts

What networks do the cards authorize over?emitsu97

im not sure what you mean?

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emitsu97

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#9 emitsu97
Member since 2003 • 10720 Posts
If you look on the back of your card it should list the different networks that the card authroizes on.
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emitsu97

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#10 emitsu97
Member since 2003 • 10720 Posts
You could also use the suggestion above with purchasing a VISA, AMEX or Mastercard Gift card for whatever amount and use that to preload your PSN Wallet.
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OneWingedAngeI

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#11 OneWingedAngeI
Member since 2003 • 9448 Posts

Oh right, it has Star, Interlink, and Plus.

I will probably try the giftcard thing out if I cant get this working. What do you put in for address information then?

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emitsu97

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#12 emitsu97
Member since 2003 • 10720 Posts
I would imagine your own but it really shouldn't matter since it's backed with cash.
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OneWingedAngeI

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#13 OneWingedAngeI
Member since 2003 • 9448 Posts
right but the problem i am having is related to "invalid" information, so i was wondering what you would put in for a card that is not tied to an address. do you know for sure that they work? dont get me wrong i appreciate the suggestion i just dont want to buy a card and it didnt work.
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emitsu97

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#14 emitsu97
Member since 2003 • 10720 Posts
I've heard it suggested as a successful alternative since launch. I've purchased and used the AMEX gift card for something other than PSN and it worked just like any other CC, complete with Signature Required as well as needing to keep the card for refunds if I returned the items purchased. Sony would probably know for certain but I would imagine the VISA and AMEX networks would just verify the prepaid giftcard number with no specific address requirements as the card should be identifiable as not needing one.
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I_AM_MEGATRON

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#15 I_AM_MEGATRON
Member since 2008 • 427 Posts
i got the same problem. have a visa credit card. the problem is sony doesn't accept credit cards if the bank isn't in your country. like i said i have a visa. the visa is coming from a bank that sits in luxembourg but i live germany. so it doesn't work :(
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gekidami

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#16 gekidami
Member since 2004 • 2446 Posts

i got the same problem. have a visa credit card. the problem is sony doesn't accept credit cards if the bank isn't in your country. like i said i have a visa. the visa is coming from a bank that sits in luxembourg but i live germany. so it doesn't work :(I_AM_MEGATRON

Thats odd, i dont see why that would be a problem whilst my direct debit card in Europe will be seen as a credit card and work for the US Store.

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OneWingedAngeI

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#17 OneWingedAngeI
Member since 2003 • 9448 Posts
alright well i will give that a shot. i cant believe how hard it is to get sony to take my money!
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HarleyO5

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#18 HarleyO5
Member since 2008 • 59 Posts
I have 3 cards and it wont take any eventhough the info is 100 percent right I went to a store up thestreet got a prepaid mastercard and it took it no problem
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footfoe2

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#19 footfoe2
Member since 2007 • 3014 Posts
ah let me have you credit card number i'll fix it for you....... yep
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GreenGoblin2099

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#20 GreenGoblin2099
Member since 2004 • 16988 Posts

TC: many people has this problem, not just you. I also contacted Sony and they said the same stuff: nothing they can do.

So a whole bunch of people (me included) now needs to wait for the PSN pre-paid cards to be able to purchase anything from the sotre :(

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mosespippy

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#21 mosespippy
Member since 2005 • 7501 Posts
its a problem with sony and them being crazy about matching everything down to the spacing and case of your information.OneWingedAngeI
I have the same problem, except I live in St. John's and Sony won't allow an apostrophe in the city name. So I can't enter valid information.
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kennsche

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#22 kennsche
Member since 2008 • 25 Posts
At least you guys do have access to PS3 store - In Malta we can't even register account under our own address because we don't have acces to PS3 store - yet I think here PS3 is by far expensive then other countries and we don't have 50% of service... great!
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KittenNipples

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#23 KittenNipples
Member since 2007 • 3013 Posts
If you give me your card number i can try it on my PS3 =]
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JoKeR_421

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#24 JoKeR_421
Member since 2006 • 8920 Posts
let me ask u this, cuz i had the same problem, and got ti solved, now did u have a different PSN? different screen name that u used ur CC info on?
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JoKeR_421

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#25 JoKeR_421
Member since 2006 • 8920 Posts
u WONT BE ABLE TO USE UR CC on ur knew PSN name. thats if for some reason u decided to change ur PSN, then ur CC that u used for ur other name is SET for that screen name u cant do nothin but use another CC, OR u can do wat i did called sony, went through some $h!t and they made my new PSN my main and could use my CC again, cuz like i said i also had the problem but it was cuz i had 2 screen names and used it on one and couldnt on other, cuz its like safety thing, it will be set to ONLY ONE PSN.....hope that helps