Terrible wifi connectivity, need help please.

Hello. I really need some help improving my ps4 (and xbone) wifi connection. I know my wifi signal is good, I test it with speedtest.net from my cellphone. I'm currently with videotron (a quebecer internet provider) with hybrid fibe 120Mb/s, but when I do a speedtest on my console I can barely get 20mb/s, and that is in the morning when most people are at work and there's not too much internet traffic around my neighborhood, after the evening, I can barely get 5Mb/s, and that is when I get a connection at all.

I tried a few things already, like opening some ports from my router, it didn't do crap. Maybe there is a setting during the wifi connection configuration i'm missing ? Why is it so hard to get a good wifi connection on my consoles when everything else works just fine ???

If anybody can help with this, i'd really appreciate it, thanks.

I've noticed the difference on PlayStation vs my phone is whatever PlayStation says you're getting, just double it. Then in real world terms, take that number and divide by 10. For example, my PlayStation says I have a 50-70mbps connection most times. My phone says 100-110mpbs. So on the low end, the PlayStation says 50mbps, I double it, and divide by 10... I get 10 MegaBytes(not bits) per second. So it takes a little over a minute and a half to download a gig of data.

I don't know your circumstance with WiFi, but there's signal repeaters that just plug into the wall that might help.

Is it the wifi (internal, within the house) or the internet connection (external, outside the house) that's slow?

You cant confuse the 2, it makes no sense.

@GTR12: It's the wifi from the house. How do you want me to use my consoles outside of the house...

Oh hell, you still don't get it, I'm asking "where the problem is?"

As in, YOUR router's issue

OR

The INTERNET connection to your ISP

I'm not saying to use the console outside of your home, I want you to figure out where the problem is.

Its like saying "my car doesn't work", well is it YOUR car that's faulty or the ROADS that are broken?

Do a speed test with your phone in different areas of the house, starting with right next to the router. Also, if you're using 5ghz signal, it doesn't travel as far, so you may need to just use a 2.4ghz even though it's half the speed.

Well the router seems to be fine because like I said when I do a speedtest (from speedtest.net) from the cell phone I have 130Mb/s.

I did the test right next to my console in the living room, which is about 8m from the router with barely anyways walls between the consoles and the router.

If you did the "PSN speedtest", that's always wrong for me, it could be similar for you.

If you opened up the browser and went to speedtest.net and the speeds drastically differ (more than 30Mbps), its either a PS4 problem or your router that's doing something unusual.

Did not think of that, i'll try a speedtest.net from the ps4 browser tonight.

Just make sure to test from your phone a minute before or something and keep the settings the same;

Which server you choose to run the test from

Connect your phone to 2.4Ghz ONLY, the PS4 doesn't support 5Ghz

I have terrible WiFi on my PS4 as well. And it sits 10m (30 yards) beside the router, etc. I can't help you fix the wifi, but I can tell you my solution: I just bought a hella long ethernet cable to run a hard line between my router and my ps4. It fixed the problem right up! Get one on ebay for about $10 - I'd seriously recommend it if you can't fix the problem.

Pro tip if you do go this way: you can get a flat ethernet cable which you can run under carpet without a bulge. if you don't do this and you have to constantly pull it up when not in use (like I do) make sure you get some sort of cable management system with it - like a reel to coil, uncoil it. If you don't, the really long ones get messy and tangled.

Yea i know about the 2.4G for the ps4, damn shame because that would fix everything if I could connect to the 5G. Anywho, I can't even do a speedtest from the ps4 browser how much my connection is crap. Called my provider, like the tech before he said there are too many interference due to too many devices on the 2.4G, which is why it's so bad. I asked you have a repeater installed but they won't do it unless I pay for it... which I won't. Fukin sux...

Yea I know man, that's actually what I did for a while, but the wire on the floor across the hall was just pissing me off. But yea having a hard line from the router to the living would be best indeed...

@jack00: Have you looked into getting a EoP (Ethernet over Power) device?

One end plugs into a power-point next to your router, the other next to your PS4, and you buy 2 very short Ethernet cables.

It creates a hardwired connection using the power lines in your house, its a bit slower, but still much faster than you're getting.

Never heard of that. Worth a shot maybe.

Try it, and return it if it doesn't work.

@jack00: Best thing is too buy a cable, had same problems.

Aight well i gave up trying to find a solution for the wifi, plugged the ps4 with a cable. It kinda works... when i plug the cable in and set up the connection, i get my 130Mbs connection, but when i start playing online say cod4 remaster for example, the connection will drop to 10 or even 7 Mbs while playing. If I want to fix it I have to restart the ps4 and reset the connection again. This is so frustrating... I have a super bad connection to play online fps and its pissing me off, when i watch the kill cam I see my char just standing there getting shot at even tho I clearly shot the guy when I was playing...

The consoles always run slower can what you really have. I have 100 down and I get around 20-35 on a wifi connection on my PS4. It stinks.

That might be for you, but I get 90-95% of what I pay for.

@GTR12: Whats the issue than ? I shouldn't have a problem when I am plugged in with a hard wire :s

It is a known issue and has been for the last couple of generations on wifi connections with the consoles that they get slower internet speed then what is being sent to them. I don't know why as I haven't really looked into it, but my phone, my laptops, and especially my PC that is plugged in, get all the speed that I pay for.

I have no idea what the problem is now, you've tried everything on the customers end (from the point of the ISP).

The only thing is the ISP purposely limiting PSN, but you cant prove it or anything.

I'm also on wifi, my speeds are a lot lower overall than yours, but PSN isn't that stagnated.